Printed Date: 25/11/2015

Awards and accreditations

The success of Better shines through in our award-winning performance. We're proud to display these badges of recognition, for our positive work in the community and our progressive approach.

See below a list of all our awards and accreditations.

Social Enterprise Mark

Social Enterprise Badge

The term 'social enterprise' came about from recognition in the UK (and across the world), that there were organisations using the power of business to bring about real social and environmental change without a single term to unite them.

Since the term started being more widely used in the mid 1990s, there has been a lot of discussion and sometimes confusion about what social enterprise is.  As a long term partner of Social Enterprise UK, we adopted their Social enterprise badge to help showcase our charitable social credentials.


Customer Service Excellence

Formerly known as the Charter Mark Award, Customer Service Excellence or CSE is a national standard of excellence award independently issued in recognition of excellent customer service. Independently assessed and awarded by the Cabinet Office, the CSE award is a major part of the government's drive to modernise public services. It is unique among quality schemes, because organisations are judged on their results through the service that the customer actually receives. Acheiving the award demonstrates that customers are being put first. It demonstrates to people, both customers and people in other organisations, the high standards in public service that can be achieved. GLL is the 1st leisure organisation to have received this award under the previous guise of the Charter Mark.

Investors in People Award

Investors in People Award

Launched in 1991, Investors in People is the UK's leading people management standard. It's a business improvement tool designed to help all kinds of organisations develop performance through their people. GLL has held the award since 1996 and in 2012 was successfully assessed against the new Bronze standard. We are immensely proud of this achievement. For GLL, the award provides a framework to support our people agenda and ‘Better People’ values.

National Business Award

The National Business Awards is the UK's premier, cross-industry Awards programme, showcasing outstanding British businesses. Open to any company in the UK, regardless of size or sector, the awards feature a range of categories suited to a wide variety of successful organisations - from FTSE 250's through to thriving entrepreneurial businesses and established SMEs.

National Social Enterprise of the Year

GLL won this award in 2005 as the organisation was in a growth period.

Learning Skills Council Award

The Learning Skills Council was the public body responsible for planning and funding high-quality training and education for over 16's in England. (It has now been replaced by the Skills Funding Agency and the Young People's Learning Agency.)

FIA Flame Award

FIA Flame Award

Best Leisure Centre Fitness Leadership and Management Excellence (FLAME) Awards are the UK leisure industry's most prestigious awards for excellence and best practice across the sector. The FLAME Awards recognise and honour excellence and best practice within the health and fitness industry and provide clubs and centres with rigorous independent assessments to help benchmark their facilities. Centre of the year has been won twice, by the Arches Leisure Centre in 2000 and more recently by the Rainbow Leisure Centre in 2011.

QUEST accreditation

QUEST accreditation

Quest is specifically designed for the industry to help operators like us to enhance, improve and continue to improve the quality of service provided to customers. The benefit of Quest for customers is •Commitment to continually improve the service •Requires increased focus on identifying and meeting customer needs •Is an independent assessment of the service customers receive. To date, all Better centres have signed up to participate in the new scheme during this year. 70 have already acheived the standard with one outstanding performance by Clissold Leisure Centre within the Hackney Partnership in achieving the excellence status so far which is benchmarked throughout the Country.

ISO 14001 Accreditation

The ISO 14001 environmental management standards exist to help organisations: * Minimise how their operations negatively affect the environment (i.e. cause adverse changes to air, water, or land) * Comply with applicable laws, regulations, and other environmentally oriented requirements * Work to continually improve their processes.


London Leisure College awarded Beacon College status

Beacon status provides public recognition of the excellence and innovation that exists within the further education system. It celebrates outstanding delivery in the further education sector from a range of learning and skills providers across England.

National Training Awards

The National Training Awards (NTAs) recognise and celebrate Investors in People accredited organisations that have delivered outstanding organisational benefits by directly linking the training needs of their people to the business needs of their organisation. Voted best Graduate Scheme and Recreation Academy.


Inclusive Fitness Award

The Inclusive Fitness Initiative operate an accreditation scheme; IFI Mark which recognises the achievements and commitment of leisure facilities who enable disabled people to become physically active. The accreditation provides an inclusive platform for disabled and non-disabled people to be active together.