If you have questions about activity bookings, membership freezes or changes, or facility opening times, you can find your answers faster by searching our frequently asked questions.
If you are under 16, please ask a parent / guardian to complete this form for you.Search all frequently asked questions
If you still haven’t found what you’re looking for, our customer service team are on hand to help. Please use the contact form below and we'll get back to you as soon as possible.
Other ways to contact us
Our @betterhelpers team is available to help on Twitter, Monday to Thursday from 8am-8pm and 8am-4pm on Friday and weekends.
Follow Us Email Us
Contact any of our locations by phone to speak to a member of our customer service team. Each location's phone number can be found on the overview section of their dedicated website page. View our centre finder to search for your nearest location's website page.
To ensure your enquiry can be dealt with quickly, when you call you will hear a variety of options available to you. These options are:
- Press option 1 for bookings
- Press option 2 for local centre information
- Press option 3 for lessons and courses
- Press option 4 for memberships
- Press 7 for information on open water swimming and our lidos
For general enquiries, please call our customer service team on 03301231500. You will be charged a local rate for calls to this number.
Lines are open:
Monday to Thursday, 8am to 9pm
Friday, 8am to 6pm Saturday and Sunday, 8am to 4pm
Write to us
The Royal Arsenal