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Latest Update

Service Update

Latest service update

Update 31st May 2020

Leisure centres - reopening plans

  • Reopening plans for our leisure centres will focus on ensuring we have safe, hygienic facilities that make the most of our unique indoor and outdoor spaces, ensuring we can give you plenty of space to use for your chosen exercise.

  • We are hopeful that some of our centres will be open from early July, but as you will appreciate the final timetable will be driven by the advice of the Chief Medical Officer and the government. We are also working with all other leisure centre and gym providers to develop safe, but customer friendly, systems of operation.

  • We have already reopened some of our outdoor tennis courts and golf courses with further plans to restart open water swimming in London during June – please check your local Better web pages for more details.

Allocated sessions

  • We need to restrict customer flow in each activity area to ensure social distancing and to ensure that you can have an allocated session so all sessions (gym, fitness classes and swim) must be pre-booked and prepaid online or via the Better UK app before you set off for the centre.

  • The advance booking horizon is being reduced to 6 days for prepaid members and 5 days for non members.

  • You must bring relevant proof of your booking to gain entry - and you will need to turn up on time (but not early!).

  • Gym equipment will be spaced out and different areas of the centre may be used to give everybody more space (eg: a squash court could be used as a stretch zone).

  • Where outside facilities exist at your centre, some of our classes may be outside in the fresh air.

  • Pools will have fewer but ‘double’ lanes. Swimmers will need to be respectful of other users right to social distancing.

  • We need to ensure a fair allocation of time for each customer so all sessions will be limited to one hour. The one hour slot will include the allowance for safe arrival, movement through the centre, changing and leaving the premises.

  • You will not be allowed to move from one activity to another activity.

  • No changing rooms or showers will be available except for swimmers.

Cleanliness and hygiene

  • We will have an enhanced cleaning regime.

  • There will be cleaning equipment by each gym station and we ask you to use it before and after each exercise. This includes wiping down exercise mats. 

  • There will be hand gel readily available which you should use before you touch any equipment. 

  • All customers should bring a clean towel with them.

  • You must exercise social distancing at all times and respect other users.

Membership payments

  • We have automatically frozen all membership and lesson/course payments so you do not have to pay while the facility is closed.

  • Annual memberships will be extended by the number of months the membership has been frozen.

  • When your centre is due to open, we will give you 10 days notice and restart your payments, you will be then able to book your activity as soon the 6 day ‘booking window’ opens.

  • If you are not ready to restart your membership yet then there is no need to cancel we will be extending the option to continue to keep your membership frozen until you're ready to return.

  • We will keep members updated via email once reopening dates are confirmed. Stay updated here.

Previous service updates

Update 20th May 2020

Leisure centres and libraries

  • Following recent government guidance, our leisure centres and libraries remain closed. Whilst we are keen to re-open the facilities we operate at the earliest opportunity, our priority is to be a socially responsible business that puts the safety of our staff and customers first.

  • Membership payments for leisure centres, gyms and pools remain frozen while the facility is closed. View more information.

Outdoor recreation and activities

Update 20th March 2020

Temporary service closure

  • In line with Government instruction, we have closed all of our Better leisure centres, gyms, libraries, trampoline parks and spas across the UK until further notice.
  • The health and well-being of both our staff and valued customers is paramount. We have a social responsibility to everyone in the local community to take action to protect ourselves and others.
  • If you are a member of a Better leisure centre or gym, we would like to help you during this difficult time by automatically applying a payment freeze on all memberships. A payment freeze means that you retain your membership or lesson/course, but will not have to pay during the period that the leisure centre or gym is closed. That means, whether you have an annual, monthly, pre-paid or pay and play membership or lesson/course your Direct Debit payment will not be collected throughout this period.
  • We are working closely with local public health authorities and receiving all official updates from the Government. We will keep you up to date on what is happening going forward.

Better Announcements

Government Announcement