White Horse Leisure & Tennis Centre rated Excellent by leading quality scheme
The White Horse Leisure & Tennis Centre in Abingdon has achieved an ‘Excellent’ rating in a tough assessment by Sport England’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.
In order to achieve Quest Plus, The White Horse Leisure & Tennis Centre went through a two-year process, with a mystery visit and two-day assessment in year one, and an unannounced mystery visit and one-day review in year two. The assessment covers 12 main areas of the leisure centre, with the team achieving Excellent in 9 modules including Increasing Participation and Reducing Inactivity, Safeguarding and Community Outcomes.
Kevin Williams, General Manager said: “We are very proud to be recognised as an excellent centre. This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facility for both staff and customers, and a great way to demonstrate our achievements.”
Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry-level Quest and as such it is a more demanding process. By meeting Quest’s high standards for excellent centres, the White Horse Leisure & Tennis Centre has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”