As part of our ongoing commitment to improving the customer experience at Better, Pancras Square Leisure, we are setting up a customer and member user group. The aim of this group will be to meet quarterly in an informal setting in the Cafe above us by the library to discuss improvements to the centre and get feedback from a broad range of customers using the different facilities in the centre.

We are looking for the group to be between 5-8 people who are either members or regular customers, using any of the activities in the centre (be it fitness classes, the gym and swimming pools!). The meetings will be attended by Mark, the General Manager of Pancras Square Leisure and David, Better’s Partnership Manager for Camden, as well as representatives of our partners at the London Borough of Camden, so there will be plenty of avenues to feed back on the customer experience.

If you would be interested in joining the Pancras Square Leisure user group, please e-mail us directly at to express your interest. We are aiming to hold the first meeting in the second week of February, so please e-mail your expressions of interest by Monday 30th January 2017. We look forward to hearing from you!