Moss Side Leisure centre has passed a tough assessment by Sport England’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.
In order to achieve Quest Plus, Moss Side Leisure Centre went through a two-year process, with a mystery visit and two-day assessment in year one, and a second mystery visit and one-day review in year two covering areas such as Duty Management, General Operations & Operational Staff
Ryan Walker – General Manager said: “This is a fantastic achievement and a real team effort. Quest is much more than a tick-box exercise; it is an ongoing programme to improve our facility for both staff and customers, and a great way to demonstrate our achievements.”
Quest’s operations director, Caroline Constantine, said: “Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, Moss Side Leisure Centre has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”