Help & Frequently Asked Questions
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Memberships
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expandWhat membership options do Better have?
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We have a fantastic range of memberships from prepaid to pay and play, concessionary to corporate. There is something available for everyone. Have a read of our membership options.
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expandDo I have to lock myself into a contract?
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No, our memberships have no long term contracts. Up to the 14th of the month, you can cancel your membership for that month. We do however have annual memberships which give you a discounted rate. Check out our membership benefits for all our options
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expandWhen do I get my membership card?
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A membership advisor will issue this to you on your first visit to the centre. Please ensure you take a valid photo ID with you and you may be asked to have a photograph taken for verification purposes.
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expandI've lost my membership card, what do I do?
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Just re-order one with the reception team at your centre, however please be aware there may be charge for this, but just check with the team.
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expandCan I pay cash for my membership?
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We have prepaid options to pay monthly which can only be paid with direct debit. However, we also have prepaid annual memberships that can be paid in cash for a full year. Also our pay and play memberships can also be paid in cash.
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expandCan I freeze my membership if I go on holiday?
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Sorry but no, we are only able to freeze for medical, pregnancy or working holiday reasons. But remember you can cancel your membership up to the 14th of the month then rejoin at a later date.
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Gym
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expandWhat gym membership options do you have?
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We have gym only memberships which is a great option if all you like to do is cardio, weights and resistance machines. Check out these great options on the memberships page
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expandDo I need to have an induction to use the Gym?
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Yes, this is just to ensure that you are comfortable in using the equipment safely.
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expandWhat is the minimum age to use the Gym?
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We have Junior gym sessions for 11-15 year olds, these are supervised to ensure they are getting the best out of their workout.
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Group Exercise
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expandDo I need to be a member to attend one of your classes?
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No you don't, you simply need to register and pay the non member rate for the class. Please note that it may take some time to register, so please leave enough time to do this before your class.
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expandWhat level are your group exercise classes?
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We offer a wide range of classes to suit all abilities. Some even run introductory classes which can help you familiarise yourself with the equipment and the class.
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Corporate Memberships
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expandDo you have corporate memberships?
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Yes we do! We have various options to suit, from discounted pre paid memberships, through to full company invoice. Check with the Membership team at your local centre to see which will best suit you.
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expandWhat payment options to you have for corporates?
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You may qualify for a discount if you have a certain number of employees at one of our centres. We also have full or part company contributions to help make your workforce fitter, healthier and more productive. Check out our Corporate Memberships page for more information.
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expandDo you offer crèche sessions while I workout?
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Crèche sessions can be booked for up to two hours per child per day, though availability does vary from centre to centre. Please check your membership options to see if you are entitled to free sessions.
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Swimming
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expandDo you offer lane swimming?
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We offer a wide variety of pool sessions to suit, from lane swimming to Swim for All sessions. Please check your favourite centre's pool programme to see which sessions will suit you best.
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expandHow many children can I take swimming with me?
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We allow two non swimmers or under 8's per competent adult swimmer*. This is for everyone's safety and enjoyment.
*Children under 5 must be accompanied on a 1-2-1 ratio by a competent adult swimmer at The Chiltern Pools, Amersham
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expandWhat temperatures are your pools?
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This does vary dependant on the purpose of the pool. A learning pool will be warmer for the kids than a fitness pool will be. Just ask one of the team at your centre for the temperature.
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expandDo you run adult swimming lessons?
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Yes of course! We offer a wide range of lessons to suit any ability. Check out our Swim School site for details.
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expandWhat are your swimming pool rules?
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1. Under 8's and non-swimmers under 16 must be accompanied by a competent adult swimmer.
2. No more than two under 8's or non-swimmers under 16 to each competent adult swimmer*.
3. The competent adult swimmer must actively supervise under 8's and non-swimmers under 16.
4. Under 8's and all non-swimmers must remain in shallow water.
5. We strongly recommend that under 8's and all non-swimmers should use armbands and/or an appropriate buoyancy aid.Are you a non-swimmer over the age of 16? For your safety, we recommend that a competent adult swimmer should accompany you in the water.
Think safety,
Swim safely.*Children under 5 must be accompanied on a 1-2-1 ratio by a competent adult swimmer at The Chiltern Pools, Amersham
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Junior Activities
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expandDo you run a kids holiday activities?
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Yes our centres run a varitiy of activities for all ages over the holidays to keep the young ones busy. Check out our programme to see what is on offer in your area.
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expandAre your Crèche's approved and accredited?
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All of our Creche facilities are Ofsted registered. This means that we are regulated and inspected to achieve excellence in the care of the children that attend.
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expandWill centres be affected during school holidays?
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For up to date information please visit the borough brochures available on the borough sites.
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expandWhat sports courses are available?
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We have a dedicated website which handles all our sports course bookings. These include various sports, swimming, performing arts and more.
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Activity Bookings
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expandCan I make bookings online?
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Yes you can. Please visit the online bookings page for more information.
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expandCan I make bookings at the centre or by telephone?
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Yes you can. Simply pop in directly and speak to the reception team or call the relevent centre.
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Facilities
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expandWhat time can I use the centre?
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Depending on your membership type and what borough the centre is in, access times may vary. This information is available on the borough brochures found on the borough sites. Centre specific opening times are available on the centre sites.
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expandWhat access facilities are available at a leisure centre?
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These are available on the borough brochures on the borough sites.
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expandWhen do you offer male, female or unisex sessions?
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For up to date information please visit the borough brochures available on the borough sites.
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expandCan I hire facilities at a leisure centre?
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Please contact your local leisure centre to find out.
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