GLL Better will not tolerate any violent, aggressive, threatening or intimidating behaviour towards staff (or other customers or visitors) and will take all reasonable steps to reduce the risk to a level that is as low as is reasonably practicable. Where there are reasonable grounds to believe that a criminal offence has been committed GLL will inform the Police.
Under the GLL rules of admission Duty Managers (in leisure facilities) and Library Managers (in libraries) can at their discretion refuse admission or ask an individual or group to leave the premises where the individual or group fails to observe the rules and conditions of use or for any other reason that warrants it in the Manager’s opinion.
General Managers and Library Managers can impose exclusions for up to 6 months from their specific premises. Partnership Managers can exclude an individual from their specific partnership or all premises within their control, for any period up to one year.
Directors can impose exclusion from all premises for any period of time including permanent exclusion in the most serious of cases.
Any exclusion will be reviewed by the excluding Manager’s line manager prior to final confirmation.
Individuals will be informed of any such exclusion in writing by registered post to the address if known; If the address is not known, the letter will be handed to the customer. It may also be necessary to provide a copy of the letter to the Police. The letter will also set out the effective date and end date (or the length of the exclusion period) and the person to whom any appeal should be directed.
An assessment will take place one month before the expiry of the exclusion period. The assessment will be completed by a senior manager who will evaluate any potential risks, change of circumstance or new information which may have a bearing on whether to allow the customer to return or whether a further exclusion period would be appropriate. You may contact the named manager who made the exclusion decision for an update once the exclusion period has expired.