If you have questions about activity bookings, membership freezes or changes, or facility opening times, you can find your answers faster by searching our frequently asked questions.
If you are under 16, please ask a parent / guardian to complete this form for you.Search all frequently asked questions
If you still haven’t found what you’re looking for, our customer service team are on hand to help. Please use the contact form below and we'll get back to you as soon as possible.
Other ways to contact us
Our @betterhelpers team is available to help on Twitter, weekdays from 9am - 6.30pm and weekends from 9am – 5.30pm.
For general enquiries, please call 03301231500. To ensure your enquiry can be dealt with quickly, when you call you will hear a variety of options available to you. These options are:
- Press option 1 for bookings
- Press option 2 for local centre information
- Press option 3 for lessons and courses
- Press option 4 for memberships
For all other enquiries, please listen for further instructions on the call or email us.