General safety measures
Booking group or one-off activity sessions
Memberships and payments
Leisure centres and locations
Lessons and courses
Visit us for support
Help available in person
From booking an activity to enquiries about your membership, our staff are there to help if you would prefer to speak with someone in person. Use the location finder in the link below to search for your nearest location and further information including opening times and directions.
You can visit us in person to speak with a member of staff. In some UK locations face coverings remain mandatory and you may be asked to wear a face covering upon arrival.
Find a location near meOther ways to contact us
If you are unable to visit us in person, there are a number of other ways to get in touch with us for support.
Website
Can't find what you're looking for in the common questions at the top of this page? Should you require support from our Customer Experience team, please click on the link below, submit a message to us via our website and we'll get back to you shortly.
Submit an enquiryPhone
Contact any of our locations by phone to speak to a member of our customer service team. Each location's phone number can be found on the overview section of their dedicated website page. View our centre finder to search for your nearest location's website page.
To ensure your enquiry can be dealt with quickly, when you call you will hear a variety of options available to you. These options are:
- Press 0 for activities to keep the kids entertained over the holidays
- Press option 1 for bookings
- Press option 2 for local centre information
- Press option 3 for lessons and courses
- Press option 4 for memberships
- Press 7 for information on open water swimming and our lidos
For all other enquiries, please listen for further instructions on the call.
Find a centre's phone number