Membership and payments
Membership freezes and changes
- How do I freeze my membership?
- Why am I being charged after freezing my membership?
- Can I freeze my membership?
- How do I unfreeze my membership?
- Can I change my membership type?
- Can I change my home centre?
- How do I cancel my membership?
- Can I upgrade to a standard monthly membership later on?
- What happens if I change my mind about the membership?
Membership payments
- I cancelled my membership Direct Debit directly through my online banking. How do I reactivate my membership?
- Can I change my bank details or the date of my Direct Debit?
- Who can I contact if I have questions about my membership?
- Can I get a refund for my membership?
- What additional benefits do I get as a Better member?
- What should I do if I’ve missed a membership payment?
- Do you offer gym-only memberships?
- Can I change my membership type?
New memberships
- Can I try out the facilities before I commit to a membership?
- How are we supporting refugees resettling in England and Wales
- How are we supporting asylum seekers in Belfast?
- Why isn’t my reduced membership price being applied?
- Can I still use my membership if it is pending?
- How can I check membership prices at my local centre?
- How do I join as a new member?
- Are there any setup fees?
- What are my membership options?
- Can I see the leisure centre before joining?
- How long does my membership last?
- Do you offer discounts for students, NHS workers or corporate memberships or concessionary memberships?
- Do you have any membership offers or discounts?
Proof of eligibility
- What proof of eligibility do I need to provide for a membership?
- My Gym Discount
- My proof of eligibility document has been rejected?
- What proof do refugees require to apply for a supported membership?
- I do not have a smartphone or computer, how can I upload my document?
- How to upload your proof of eligibility