Can I change my membership type?

You may wish to change the current membership you are on so you can increase the access, products and services you are using or due to a change of circumstance. If you’d like to change your membership type, please follow the instructions below.

Via desktop

• Log into the Better Customer portal here
• Select 'My Account'
• Click 'Memberships' from the options on the grey navigation bar
• Scroll down the page and select the 'Manage membership' button
• Select ‘Change membership’
• Choose your new membership and follow the instructions to complete this

Via mobile or the Better UK app

• Log into the Better customer portal here if on mobile or tap the 'Your account' button if on the Better UK app
• Ensure you are logged in and select 'Your memberships'
• Scroll down the page and select the 'Manage membership' button under your active membership
• Select ‘Change membership’
• Choose your new membership and follow the instructions to complete this

We may require a payment to be taken as part of the process if you are moving to a higher priced membership. The amount you need to pay will be pro rata until your next Direct Debit can be taken.