Why am I being charged after freezing my membership?

If you’ve frozen or cancelled your membership but still see a payment taken, it’s usually because we didn’t get enough notice before your next Direct Debit date.

We need at least 30 calendar days’ notice before your next payment to process a freeze or cancellation and stop further charges.

Please note:

• If your freeze or cancellation request comes less than 30 days before your billing date, your next payment may still be taken.
• This is explained in your Membership Terms and Conditions (Section 5, especially 5.8 to 5.13).

Giving us enough notice helps ensure your request is handled smoothly and payments stop as expected. If you have any questions, please get in touch.