Offer Terms and Conditions

Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Gym monthly membership prices will vary by centre and may be subject to a month in advance fee. Members can purchase an activity ‘top Up’ for fitness classes, swim, or to use another Better gym for £3 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Triathlon membership does not include access to Colombo Centre and Better Facilities in Manchester and Belfast

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Membership Information and Exclusions

All Inclusive UK

All Inclusive UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use an All Inclusive UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Racquets

Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

All Inclusive Student

All Inclusive Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres is only valid if purchased at these centres.

Spring 2019 First Month Half Price Membership Offer

Offer is first month half price at participating Better leisure centres and Better Gyms. Offer includes the following membership types: All Inclusive, All Inclusive Plus, All Inclusive UK, All Inclusive UK Plus, All Inclusive Corporate, All Inclusive Concession, All Inclusive Concession Plus, All Inclusive Off-peak, All Inclusive Senior, All Inclusive Junior, All Inclusive Junior Plus, All Inclusive Junior Concession, All Inclusive Junior Concession Plus, All Inclusive Student, Swim, Swim Plus, Gym, Gym Plus, Gym Senior, Gym Junior, Racquets, Fitness Classes and Ice. Exclusions: (a) first month half price on All Inclusive and All Inclusive UK memberships only at Better leisure centres in Allerdale, Copeland, Cambridge, Carlisle, Copeland, East Cambridge, Eden, North Kesteven, Manchester, Preston, Rugby, South Lakes, North Kesteven, Welwyn Hatfield and York; (b) no promotional offer at Better Gym Bradford, Better Gym Cannock, Better Gym Lincoln, Better Gym Mere Green, Better Gym Sheffield and Better Gym Walsall Wood. Offer is valid from 15th April 2019 until 11th June 2019 inclusive. No long term contract on direct debit memberships. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer.

£15 off Adult Swimming Lessons

The £15.00 discount offer is only available on Adult Swimming Lessons when quoting the promo code ADT15. You must be 16+ to join an adult swimming lesson. £15.00 will be deducted from your initial direct debit payment. Offer is valid from Monday 18th March 2019 to Sunday 14th of April 2019. Offer is only available at Barnet Copthall Leisure centre, Church Farm Leisure Centre, Finchley Lido Leisure Centre, Bath Sports and Leisure Centre, Wembley Leisure Centre, Crystal Palace National Sports Centre, Abbey Leisure Complex, Parkside Pools and Gym, Kings Hedges Learner Pool, The Hive, Kentish Town Sports Centre, Oasis Sports Centre, Pancras Square Leisure, Swiss Cottage Leisure Centre, Fairwater Leisure Centre, Llanishen Leisure Centre, Maindy Centre, Pentwyn Leisure Centre, Better Star Hub, Chalfont Leisure Centre, Chesham Leisure Centre, The Chilterns Pools and Gym, Truro Leisure Centre, Thornton Heath Leisure Centre, South Norwood Leisure Centre, Waddon Leisure Centre, Purley Leisure Centre, New Addington Leisure Centre, Workington Leisure Centre, Copeland Pool and Fitness Centre, Gurnell Leisure Centre, Rainbow Leisure Centre, Waterfront Leisure Centre, The Greenwich Centre, The Eltham Centre, Thamsmere Leisure Centre, King’s Hall Leisure Centre, Britannia Leisure Centre, Clissold Leisure Centre, London Fields Lido, Phoenix Fitness, Centre and Janet Adegoke Swimming Pool, Ironmonger Row Baths, Archway Leisure Centre, Cally Pool and Gym, Chelsea Sports Centre, Kensington Leisure Centre, Brixton Recreation Centre, Clapham Leisure Centre, West Norwood Health and Leisure Centre, Streatham Ice and Leisure Centre, Vauxhall Leisure Centre, Sleaford Leisure Centre, One NK, Manchester Aquatics Centre, East Manchester Leisure Centre, Canons Leisure Centre, Morden Leisure Centre, Wimbledon Leisure Centre, Gosforth Leisure Centre, East End Pool, West Denton Leisure Centre, West View Leisure Centre, Fulwood Leisure Centre, Rivermead Leisure Complex and Gym, Tadworth Leisure and Community Centre, Donyngs Leisure Centre, Horley Leisure Centre, The Queen’s Diamond Jubilee Centre, Abbey Sports Centre, Didcot Wave and Leisure Centre, Henley Leisure Centre, Thame Leisure Centre, Oasis Leisure Centre Swindon, Link Centre, Dorcan Recreation Complex, Blackbrook Leisure Centre and Spa, Churchill Sports Centre, Taunton Pool, Wellington Sports Centre, Mile End Leisure Centre and Stadium, St George’s Leisure Centre, Tiller Leisure Centre, York Hall Leisure Centre, Poplar Baths Leisure Centre and Gym, Faringdon Leisure Centre, Wantage Leisure Centre, White Horse Leisure and Tennis Centre, Leytonstone Leisure Centre, Leyton Leisure Centre, Chingford Leisure Centre, Waltham Forest Feel Good Centre, Hatfield Swim Centre, Carterton Leisure Centre, Chipping Norton Leisure Centre, Windrush Leisure Centre, London Aquatics Centre, Energise Leisure Centre, and Yearsley Swimming Pool. Please visit www.better.org.uk/offerterms for full Lessons and Courses terms and conditions. We reserve the right to withdraw this offer without prior notice. This offer may not be used in conjunction with any other offer.

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Better Extreme Newcastle: £20 1 Month Junior Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day for 30 days from the date of purchase. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Culverhay Leisure Centre FIT5

The £5 discount will be deducted from your initial payment when you join online or in centre and quote the relevant promotional code FIT5. Offer is valid between 1st September 2018 and 31st August 2019. You must be 16+ years to join on any adult prepaid monthly membership. Available at Better, Culverhay Leisure Centre, Bath only. We have the right to withdraw this offer at any point. Full terms of membership can be read by visiting www.better.org.uk/terms.

Waterfront Leisure Centre Member Loyalty Card Scheme

Terms and Conditions apply. Better member who holds the loyalty card is entitled to discounts on their Direct Debit membership, when the member refers a friend, who subsequently signs up for a monthly or annual prepaid membership with Waterfront Leisure Centre (excluding swim school).

  1. First referee that joins will provide the member with £5 off their next direct debit*
  2. Second referee that joins will provide the member with £10 off their next direct debit*
  3. Third referee that joins will provide the member with £15 off their next direct debit*
  4. Fourth referee that joins will provide the member with £20 off their next direct debit*
  5. Fifth referee that joins will provide the member their next month free.
  6. Loyalty cards are not transferrable between members.
  7. Loyalty scheme discount may be used in conjunction with other promotions e.g. global promotion months, at the discretion of Better.
  8. Lost or defaced loyalty cards will be replaced free of charge at discretion of Better management, however stamps from lost cards will not be backdated.
  9. Scheme may be withdrawn or these terms altered at any time without notice at the discretion of Better.

Better memberships are on a no contract basis, and may be cancelled with 4 weeks notice.

* Cut off date applies. When referee joins before 15th of the month, the following month’s direct debit will be altered for the member. Where the referee joins after the 15th of the month; the direct debit will be altered the month after next.

South Oxfordshire and Vale of White Horse Competition

Follow us on Beter_Vale or Better_ SouthOX and you could be in for a chance of winning your very own Fitbit!

T&C's Apply

T&C's

  1. Promotion is open to all GB residents (England, Scotland, Wales), except for employees and their immediate families of GLL, their agents, or anyone else professionally connected to the promotion.
  2. Entrants must be 16 years or over to enter the competition.
  3. The competition will run between 21st March to 30 May 2019
  4. To take part in the competition you need to either follow the Better_Vale twitter account or Better_SouthOx Twitter account
  5. Only one entry per person.
  6. No purchase necessary to enter.
  7. The winners of the prizes will be contacted via a direct message on Twitter within 48 hours of the closing date and will be given full details of how to redeem their prize. If any of the winners cannot be contacted or do not respond within 48 hours of the initial notification, or cannot take up the prize, then the promoter reserves the right to withdraw prize entitlement and select another winner on the criteria set out below.
  8. The winners will be drawn at random and notified the following day of the closing date. The selected winner is final.
  9. The winners may be required to take part in any publicity resulting from this promotion.
  10. The decisions of the promoter are final and no correspondence will be entered into.
  11. The promoter accepts no responsibility for incomplete, corrupt or incorrect entries or for any malfunctions, errors or viruses in the software that has been designed to maintain the entrants’ details, or for any incompatibility with all, or any, hardware and/or software that entrants may use. The Promoter does not guarantee that the website will be available all the time or at any specific time. Proof of entering will not be taken as proof of receipt of entry.
  12. The promoter may collect personal information for the purpose of administering and marketing purposes. This may include contacting the winner via further emails, text messages or calls regarding this promotion. We will not share your details with other organisations. In administering this promotion, the Promoter will not collect more of your personal information than absolutely necessary and will not retain it after the duration of the promotion. By entering this promotion you agree to the collection and use of your data in this manner.
  13. The promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party.
  14. The promoter and its associated agencies and companies accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with the promotion and/or prizes, other than such liability that cannot be excluded by law including death or personal injury through negligence, where liability shall be limited to the minimum permissible by law.
  15. The promoter: GLL, Middlegate house, Royal Arsenal, Woolwich, London SE18 6ST

 

South West and Wales Better for Everyone Swimming Offer

£10 off swim school membership

Terms and Conditions apply. Offer is valid at Better Leisure Centres in the South West and Wales only when signing up for a Learn To Swim Direct Debit membership. To claim up to £10 off Better Swim School lessons, join online and quote the relevant promotional code SWIM10 at the online checkout. The £10 discount will be deducted from your initial payment. Offer is valid until 30th April 2019. Other exclusions apply. Places are offered on a first come, first serve basis. Consent from a legal guardian is required if the swimmer is under the age of 16 years. The joining process must be completed by a legal guardian if the swimmer is under the age of 16 years. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time, without prior notice. Swim safety rules apply.

 

50% off annul swim only membership

Terms and conditions apply. Offer is valid at Better Leisure Centres in the South West and Wales only when signing up for an Annual Swim Only Membership. You must have signed your child up to our Learn to Swim Program as detailed in the above terms and conditions. Proof of their membership must be provided to reception on your next visit to your chosen centre who will provide you with a discount code. The 50% discount will be deducted from your payment when you sign up online for an annual Better Swim Membership and quote the code provided at the online checkout. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time, without prior notice.  Offer is valid until 30th April 2019. Other exclusions apply. Swim safety rules apply. Current members may benefit from the £10 swim school offer if signing their children up for a monthly swim school DD but will not receive any money off of their own current membership.

Win a £50 voucher for Romney's when you sign up for a membership

Sign up as a member at Kendal/Ulverston Leisure Centre for a chance to win a £50 voucher in our April prize draw, kindly donated by Romney’s of Kendal. By signing up to one of our many membership options at either Kendal or Ulverston Leisure Centre between 1st – 30th April 2019, you’ll automatically be put into our prize draw.

Please speak to a member of staff in centre for full details.

Full terms and conditions apply, visit better.org.uk/offerterms for full details. Customers must be 18 years or older and join on a better pre-paid membership before 30th April 2019. This offer only applies to our south Lakes sites as stated. Winner will be drawn on 3rd May 2019 and notified by phone. Voucher cannot be exchanged for cash. The competition is not open to employees or members of their immediate families of the Company.

Saltash Leisure Centre, Cornwall April Class of the Month Raffle

To enter the raffle, you must take part in our April class of the month, Body Combat. Attendance must be between 1st April and the 25th April 2019. One entry per person. The winner will be chosen at random at 12pm on 29th  April 2019 and all reasonable attempts to notify winners on Monday 29th and Tuesday 30th April 2019 will be taken.

The free 1 month membership will run from 1st May 2019 until 31st May 2019. Offer valid Saltash Leisure Centre in Cornwall only. All non members entering the prize draw are giving their consent to be contacted by us to receive a free day pass to use the facilities at Saltash Leisure Centre which must be redeemed by 30th June 2019.  The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash. We reserve the right to change or withdraw the offer at any time without prior notice. If the raffle winner  already holds an active direct debit membership at a Better Leisure Centre in Cornwall, the monthly direct debit membership payment for June 2019 will be waivered.  If the raffle winner already holds an active annual membership at a Better Leisure Centre in Cornwall, one months membership will be added onto the end of their current subscription. Membership terms and conditions will apply.

Bude Leisure Centre April Membership Offer

Join before 30th April 2019 on a Better All Inclusive monthly membership and pay just £30 per month for the first three months. This payment will then increase to £38 per month thereafter. We reserve the right to withdraw this offer at any time. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult All Inclusive membership. This offer may not be used in conjunction with any other offer. Offer valid at Better Bude Leisure Centre only.

Henley Leisure Centre – Re-usable cup competition

  • Prize draw is open to all, members and non members alike aged 11 years and over.
  • Entries close Tuesday 30th April 2019.
  • Prize draw will be made randomly on Wednesday 1st May 2019  by our General Manager Paul Hackwood. The winner will be notified by Thursday 2nd May 2019 at the latest.
  • To enter, participants must provide a complete referral of a friend wishing to partake in a free day pass. Additionally they must include their name and membership number on the entry slip.
  • The prize is a Better Coffee Mug along with 5 free refills.
  • There are no alternative prizes or cash alternatives.
  • We reserve the right to replace the prize with something of equal or greater value without notice.
  • The winner has until 31st May 2019 to claim their prize. Not doing so will result in the winner forfeiting their prize.
  • We claim no liability for incomplete entrants.
  • The winner will be announced on Henley Leisure Centre Facebook on Thursday 2nd May.
  • Prize draw is final – no appeals.

St Austell Leisure Centre Easter Raffle

To enter the raffle, an enquiry card must be completed in full and posted into the entry box located at reception. All entries must be received by 4pm on 21st April 2019. You must be 16+ years to enter the raffle. One entry per person. The winners will be chosen at random on 12pm 22nd  April 2019 and all reasonable attempts to notify winners on Monday 22nd and Tuesday 23rd April 2019 will be taken. Winning prize is a free 1 month Better Health and Fitness membership for both the winner and a nominated friend/family member. Junior memberships will be considered for the nominated person only if the nominated person is under 16 years of age. The free 1 month membership will run from 1st May 2019 until 31st May 2019. Offer valid in Better St Austell Leisure Centre only. All non members entering the prize draw are giving their consent to be contacted by us to receive a free day pass to use the facilities at St Austell Leisure Centre in Cornwall which must be redeemed by 31st May 2019.  The prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash. We reserve the right to change or withdraw the offer at any time without prior notice. If the raffle winner  already holds an active direct debit membership at a Better St Austell Leisure Centre , the monthly direct debit membership payment for June, will be waivered.  If the raffle winner already holds an active annual membership at a St Austell Leisure Centre one months membership will be added onto the end of their current subscription. Membership terms and conditions will apply.

Riverside View Keynsham Home Owner Annual Offer

Discounted annual membership available on Better annual memberships at Better, Keynsham Leisure Centre only. The membership must be paid in full at time of purchase. Proof of Riverside homeowner purchase and proof of occupancy from date required before joining. Valid until 3 months after occupancy start date or 31st December 2019; whichever occurs first. Subject to joining fees. Membership terms and conditions apply, visit www.better.org.uk/terms for details. 

Better Link Centre Free Sock Thursdays in July

Terms and Conditions apply.  Offer available on Thursday 4th July, Thursday 11th July, Thursday 18th July and Thursday 25th July 2019. Each paying customer at the trampoline park are entitled to one free pair of Better trampoline socks. Trampoline session receipt must be handed in to reception to claim one free pair of socks. Offer is only valid at the Link Centre Trampoline Park in Swindon. Trampoline park rules apply. Subject to availability.