Offer Terms and Conditions

Better Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Better Gym monthly membership price will vary per centre and may be subject to a Month in advance fee. Members can purchase an activity ‘Top Up’ for a fitness classes class, swim, or to use another Better gym facility for £3.00 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Better Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Better Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Better Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Better Triathlon membership does not include access to Colombo Centre, Better Gym North Greenwich and Better Facilities in Manchester and Belfast

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Membership Information and Exclusions

Better Health and Fitness UK

Better Health and Fitness UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use a Better HF UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Better Racquets

Better Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Better Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

Better Health and Fitness Student

Better Health and Fitness Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres & North Greenwich Centre is only valid if purchased at these centres.

£10 OFF BETTER LESSONS & COURSES AT RAINBOW

The £10 discount is only available on Better Lessons and Courses at Rainbow Leisure Centre when you join online and quote the relevant promo code. The £10 discount will be deducted from your initial payment. Offer is valid until 31st December 2018. Places are offered on a first come, first serve basis. Members must be under the age of 16 years old to sign up for a junior course. Consent from a legal guardian is required. The joining process must be completed by a legal guardian. Proof of the child’s date of birth will be required upon joining. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice. Full Lessons and Courses terms and conditions are available at point of purchase or at www.better.org.uk/offerterms. Better is a registered trademark of GLL (Greenwich Leisure Limited), a charitable social enterprise. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX IPS. No: 27793R

The Greenwich Centre - GREENWICH10

The £10 discount will be deducted from your initial payment when you join in-centre or online and quote the relevant promotional code, GREENWICH10. Offer is valid between 1st April - 30th April 2018 at The Greenwich Centre. You must be 16+ years to join on an adult Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Valid on the following Better memberships: Better Health & Fitness, Better Health & Fitness Plus, Better Health & Fitness Corporate, Better Health & Fitness Concession, Better Health & Fitness Junior, Better Swim, Better Gym, Better Student, Better Fitness Class.

25% off Better Swim School lessons

This promotion will run between 21/05/2018 and the 03/06/2018. Centre, Swim Safety and Lessons and Courses rules apply. The discount code is to be applied to the cart and will be off the final basket purchase. Direct Debit payments may include pro rata, month in hand and cycle fees. 'Swim for...' sessions, such as 'Swim for All' and 'Swim for Families' are included in free swimming, please check pool timetable at your nearest Better Swim School for sessions before attending. This promotion excludes Better leisure centres: Bath Sports and Leisure Centre, Bodmin Leisure Centre, Blackbrook Leisure Centre, Chew Valley Leisure Centre, Culverhay Leisure Centre, Eastern Leisure Centre, Fairwater Leisure Centre, Helston Sports Centre, Horley Leisure Centre, Kentish Town Sports Centre, Keynsham Leisure Centre, Launceston Leisure Centre, Llanishen Leisure Centre, Liskeard Leisure Centre, Maindy Centre, Oasis Sports Centre, Pancras Square Leisure Centre, Pentwyn Leisure Centre, Rainbow Leisure Centre, Saltash Leisure Centre, Ships and Castles Leisure Centre, Splash Leisure Pool, Star Hub, St Austell Leisure Centre, St Ives Leisure Centre, Swiss Cottage Leisure Centre, Taunton Pool, Truro Leisure Centre, Wadebridge Leisure Centre, Waterworld, Wellington Sports Centre, Western Leisure Centre, Wythenshaw Forum.  Places are offered on a first come, first serve basis. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice.

50% OFF BETTER SWIM LESSONS IN THE SOUTH WEST

The 50% discount is only available on Better Swim Lessons at Better leisure centres in Bath & North East Somerset, Cardiff, Cornwall and Taunton Deane when you join online and quote the relevant promo code – SW50. The 50% discount will be deducted from your initial payment. Offer is valid until 31st May 2018. Places are offered on a first come, first serve basis. Consent from a legal guardian is required if the swimmer is under the age of 16 years. The joining process must be completed by a legal guardian if swimmer is under the age of 16 years. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice.

Refer a friend for your chance to win a £500 holiday voucher  

With Summer holidays on the way, your local Better leisure centre is giving you the chance to win a £500 holiday voucher by referring a friend (or more) before 30th May 2018*. If your friend joins on any pre-paid Better membership at any participating leisure centre during May, you'll automatically go into the draw for the chance to win a £500 holiday voucher. Remember, the more friends you refer, the more chances you have of winning.

To stand a chance to win, simply refer your friends or family members at reception at these participating Better leisure centres:

  • Better Venues (Barking Sporthouse & Gym, Crystal Palace National Sports Centre, London Aquatics Centre, Copper Box Arena)
  • Greenwich (Charlton Lido & Lifestyle Club, Coldharbour Leisure Centre, Eltham Centre, Greenwich Centre, Better Gym North Greenwich, Better Gym Woolwich, Thamesmere Leisure Centre, Waterfront Leisure Centre)
  • Hackney (Britannia Leisure Centre, Clissold Leisure Centre, King's Hall Leisure Centre, Queensbridge Sports and Community Centre, London Fields Lido)
  • Islington (Archway Leisure Centre, Highbury Leisure Centre, Ironmonger Row Baths, Cally Pool & Gym, Better Gym Holloway, Islington Tennis Centre and Gym, Sobell Leisure Centre)
  • Tower Hamlets (John Orwell Sports Centre, Tiller Leisure Centre, Mile End Park Leisure Centre & Stadium, St George's Leisure Centre, Poplar Baths Leisure Centre & Gym, York Hall Leisure Centre, Whitechapel Sports Centre)
  • Waltham Forest (Walthamstow Leisure Centre, Peter May Sports Centre, Chingford Leisure Centre, Leyton Leisure Centre, Leytonstone Leisure Centre, Waltham Forest Feel Good Centre)

Terms and conditions apply. Open to members only. Referred customers must be 16 years or older and must join on any Better pre-paid membership between 1st May and 30th May 2018 for the member to be entered into the prize draw. Major prize is 1 x £500 Leisure Voucher per partnership. Voucher cannot be exchanged for cash. The competition is not open to employees or members of their immediate families of GLL.

May £20 Off - St Austell

The £20 discount will be deducted from your initial payment when you join online or at the centre, and quote the relevant promotional code ST20. Offer is valid between 1st - 31st may 2018. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjuction wiht any other offer. Valid on the following Better Memberships: Better Health & Fitness UK, Better Health and Fitness UK Plus, Better Health and Fitness, Better Health and Fitness Plus, Better Health and Fitness OP, Better Health and Fitness Corporate, Better Health and Fitness Concession, Better Health and Fitness Concession Plus, Better Health and Fitness Senior, Better Swim,  Better Swim Plus, Better Student and Better Inclusive.

South West Three Day Guest Pass Exclusions

A Better three day pass entitles the user to access the gym, swimming, fitness classes and Golf at the selected Better facilities in Bath & North East Somerset, Cardiff, Cornwall, North Somerset and Taunton Deane only. Valid until May 31st 2018. Activities are subject to availability and may vary from centre to centre. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

May Promotion - 12 months for the price of 10 on Better Gym memberships

Offer is 12 months for the price of 10 on Better Gym memberships. Full membership terms and conditions apply and are available at www.better.org.uk/terms. Offer is valid from 1st May 2018 until 31st May 2018. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer available in the following locations: Better Gym Cannock, Better Gym Mere Green, Better Gym Lincoln, Better Gym Walsall Wood.

May Promotion Central Region - 12 months for the price of 10 on Better Health & Fitness memberships

Offer is 12 months for the price of 10 on Better Health & Fitness memberships. Full membership terms and conditions apply and are available at www.better.org.uk/terms. Offer is valid from 1st May 2018 until 31st May 2018. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer available in the following locations: Sleaford Leisure Centre, One NK, Better Gym Sleaford, Gosling Sports Park.

May Promotion Central Region - 12 months for the price of 9 on Better Health & Fitness memberships

Offer is 12 months for the price of 9 on Better Health & Fitness memberships. Full membership terms and conditions apply and are available at www.better.org.uk/terms. Offer is valid from 1st May 2018 until 31st May 2018. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer available in the following locations: Queen's Diamond Jubilee Centre, Cherry Hinton, Hatfield Leisure Centre, Hatfield Swim Centre, Abbey Leisure Complex, Parkside Pools.

Refer a friend for your chance to win a £500 shopping voucher

Prize draw is only open to members. Referred customers must be 16 years or older and join on any pre-paid membership between 1st May - 30th May 2018 at participating Better gyms, for the member to be entered into the prize draw. The prize is 1 x £500 Love2Shop shopping voucher; vouchers cannot be exchanged got cash. The competition is not open to employees or immediate family members of GLL staff.   
Participating Better gyms include:

  • Better Gym Bexley
  • Better Gym Bexleyheath
  • Better Gym Brentwood
  • Better Gym Basildon
  • Better Gym Ipswich
  • Better Gym Romford
  • Better Gym Sidcup
  • Better Gym East Village, Stratford

Each participating Bette Gym will give be giving away one £500 Love2Shop voucher. Winners will be contacted via email by Thursday June 10th 2018. 

Join now and get the rest of May free - The Sands Centre

Available at The Sands Centre, Carlisle only. Available on prepaid Better Health & Fitness monthly memberships only from 17th May 2018 to 31st May 2018. exclusions apply. We reserve the right to withdraw this offer without prior notice. This offer may not be used in conjunction with any other offer.

SW MAY £15 OFF WITH CODE 'MAY15'

£15 off applies when using code MAY15 at online checkout only. Available on all Better Health and Fitness Memberships at Better leisure centres in Bath and North East Somerset, Cardiff, Cornwall, North Somerset and Taunton Deane. Activities and facilities vary by centre. No contract applies to some but not all membership types and at most, but not all centres. No long term contract on direct debit memberships. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer. 

LONDON WEST- REFER A FRIEND FOR YOUR CHANCE TO WIN HOLIDAY VOUCHER

We’re giving members three chances to win holiday vouchers this summer. Simply refer a friend at your local Better leisure centre during June or July and if they join as a member, you stand the chance of winning £1500, £1000 or £500 worth of holiday vouchers in our exciting prize draw.


To stand a chance to win, simply refer your friends or family members at reception at these participating Better leisure centres:

  • Barnet - Burnt Oak Leisure Centre, Church Farm Leisure Centre, Copthall Leisure Centre, Finchley Lido, Hendon Leisure Centre
  • Camden - Kentish Town Sports Centre, Oasis Sports Centre, Swiss Cottage Leisure Centre, Pancras Square Leisure Centre
  • Ealing - Dormers Wells Leisure Centre, Gurnell Leisure Centre
  • Better Gyms- Harrow, Mitcham, Pinner, Teddington
  • Hammersmith & Fulham - Hammersmith Fitness and Squash Centre, Lillie Road Fitness centre, Phoenix Fitness Centre and J A Swimming pool
  • Hillingdon - Botwell Sports Centre, Highgrove Pool and Fitness Centre, Queensmead Sports Centre
  • Kensington & Chelsea - Chelsea Sports Centre, Kensington Leisure Centre
  • Lambeth – Brixton Recreation Centre, Clapham Leisure Centre, Flaxman, Streatham Leisure Centre, West Norwood Leisure Centre
  • Merton – Canons Leisure Centre, Morden Park Pool, Wimbledon Leisure Centre and Spa
  • Croydon- New Addington Leisure Centre, Purley Leisure Centre, South Norwood Leisure Centre, Thorton Heath Leisure Centre, Waddon Leisure Centre
  • Reigate & Banstead – Horley Leisure Centre, Donyngs Leisure Centre, Tadworth Leisure Centre
  • Epsom Ewell - Rainbow LC
  • Sutton Sports Village
  • Wembley Leisure Centre


Terms and Conditions apply. Open to members only. Referred customers must be 16 years or older and must join onto an Adult Better Health & Fitness membership at any participating Better leisure centre or gym between 1st June and 31st July 2018 for the member to be entered into the prize draw. Major prize is 1x £1500 holiday voucher, Runner up prizes are 1x£1000 holiday voucher and 1x £500 holiday voucher. Referred members must sign up by 14th August 2018 and the prize draw will take place on 15th August 2018. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398.