Offer Terms and Conditions

Better Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Better Gym monthly membership price will vary per centre and may be subject to a Month in advance fee. Members can purchase an activity ‘Top Up’ for a fitness classes class, swim, or to use another Better gym facility for £3.00 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

BETTER SALE - SEPTEMBER SALE NOW ON

No joining fee
Offer is no joining fee on prepaid monthly Better Health and Fitness, Better Health and Fitness UK, Better Health and Fitness UK plus, Better Health and Fitness plus, Better Health and Fitness Off Peak, Better Health and Fitness Corporate, Better Health and Fitness Concession, Better Health and Fitness Concession plus, Better Health and Fitness Senior, Better Health and Fitness Junior, Better Swim, Better Swim Plus, Better Gym, Better Gym Plus, Better Gym Senior, Better Student, Better Racquets, Better Fitness Classes, Better Golf, Better Tennis, Better Health & Fitness + Spa, Better Health & Fitness UK + Spa. No minimum contract on prepaid memberships applies to all membership types. The no joining fee discount will be deducted from your initial payment automatically. Offer is valid from 1st September 2018 until 30th September 2018. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. No joining fee offer is not available at Better centres at Hammersmith and Fulham, Belfast, Botwell Green Sports & Leisure Centre, Reigate and Banstead, Croydon, Copeland, South Lakes, Eden, Tower Hamlets, York.

First month half price
Offer is first month half price on prepaid monthly Better Health and Fitness, Better Health and Fitness UK, Better Health and Fitness UK plus, Better Health and Fitness plus, Better Health and Fitness Off Peak, Better Health and Fitness Corporate, Better Health and Fitness Concession, Better Health and Fitness Concession plus, Better Health and Fitness Senior, Better Health and Fitness Junior, Better Swim, Better Swim Plus, Better Gym, Better Gym Plus, Better Gym Senior, Better Student, Better Racquets, Better Fitness Classes, Better Golf, Better Tennis, Better Health & Fitness + Spa, Better Health & Fitness UK + Spa. No minimum contract on prepaid memberships applies to all membership types. The no joining fee discount will be deducted from your initial payment automatically. Offer is valid from 1st September 2018 until 30th September 2018. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. First month half price offer is not available at Better centres at Hammersmith and Fulham. First month half price offer is available at Better centres at Belfast, Botwell Green Sports & Leisure Centre, Reigate and Banstead, Croydon, Copeland, South Lakes, Eden, Tower Hamlets, York.

Better Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Better Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Better Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Better Triathlon membership does not include access to Colombo Centre, Better Gym North Greenwich and Better Facilities in Manchester and Belfast

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Membership Information and Exclusions

Better Health and Fitness UK

Better Health and Fitness UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use a Better HF UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Better Racquets

Better Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Better Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

Better Health and Fitness Student

Better Health and Fitness Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres & North Greenwich Centre is only valid if purchased at these centres.

£10 OFF BETTER LESSONS & COURSES AT RAINBOW

The £10 discount is only available on Better Lessons and Courses at Rainbow Leisure Centre when you join online and quote the relevant promo code. The £10 discount will be deducted from your initial payment. Offer is valid until 31st December 2018. Places are offered on a first come, first serve basis. Members must be under the age of 16 years old to sign up for a junior course. Consent from a legal guardian is required. The joining process must be completed by a legal guardian. Proof of the child’s date of birth will be required upon joining. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice. Full Lessons and Courses terms and conditions are available at point of purchase or at www.better.org.uk/offerterms. Better is a registered trademark of GLL (Greenwich Leisure Limited), a charitable social enterprise. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX IPS. No: 27793R

£20 off selected Membership joining fees

Terms & Conditions Apply

The £20 discount will be deducted from your initial payment when you join online or in centre, and quote the relevant promotional code SUMMER20. Offer is valid between 1st July and 31st August 2018. You must be 16+ years to join on an adult prepaid monthly memberships. This offer may not be used in conjunction with any other offer. Offer varies by location and is valid on the following Better Memberships: 

Manchester – Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Manchester Aquatics Centre, Arcadia Library & Leisure Centre, Hough End Leisure Centre, Wythenshawe Forum, North City, East Manchester, Abraham Moss

Newcastle - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at Eldon Leisure, Gosforth, West Denton, East End Pool, Newcastle Trampoline Park & Gym, Walker Activity Dome

Preston - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Fulwood Leisure Centre, West View Leisure Centre 

York - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Yearsley Pool, Energise Leisure Centre 

Bradford Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Better Gym Bradford 

Sheffield - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Better Gym Sheffield

Carlisle - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: The Sands Centre, The Pools Swimming & Health Centre, Morton Pool, Trinity Leisure Centre, The Sheepmount

Allerdale - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Workington Leisure Centre, Cockermouth Leisure Centre, Keswick Leisure Pool

Eden - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Penrith Leisure Centre and Appleby Leisure Centre

South Lakes - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Ulverston Leisure Centre and Kendal Leisure Centre 

Copeland - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Whitehaven Sports Centre and Copeland Pool

Rugby – Better HF Monthly and Annual, Better Gym Monthly and Annual
Available at: Queen’s Diamond Jubilee Centre

Cambridge - Better HF Monthly & Annual
Available at: Abbey Leisure, Parkside Pools & Gym, Cherry Hinton

Ely – Better HF Monthly & Annual
Available at: The Hive Leisure Centre

Lincoln – Better HF Monthly & Annual
Available at: One NK, Sleaford Leisure Centre and Better Gym Sleaford. Better Gym Monthly available at Better Gym Lincoln

Welywn & Hatfield – Better HF Monthly & Annual
Available at: Hatfield Swim Centre, Hatfield Leisure Centre and Gosling Sports Park

Cannock – Better Gym Monthly & Annual
Available at: Better Gym Cannock

Sutton Coldfield – Better Gym Monthly & Annual
Available at: Better Gym Mere Green

Walsall – Better Gym Monthly & Annual
Available at: Better Gym Walsall Wood

NEWCASTLE ST OSWALD'S HOSPICE OFFERS

Offers valid at Better, Newcastle leisure centres only. Tenpin offer is valid at Better, Eldon Leisure Centre only and offer is 50% off one hour family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm.  Better, Eldon Leisure Centre soft play offer is for one free child entry with one full paying child.  Family swim offer is for one free children's swim with one full paying adult during public swimming times only at Better, East End Pool, Better, Gosforth Leisure Centre and Better West Denton Leisure Centre. £10 off membership offer valid on a Direct Debit membership. No long term contract on direct debit memberships. To claim £10 off, show valid proof that you have taken part in one of the listed events and raised sponsorship for St Oswald's Hospice to a member of staff at the checkout, the discount will be deducted from your initial payment. Offers are valid until 31st December 2019 and can only be redeemed once by the person named in the sponsorship confirmation proof. Other exclusions apply. For full membership terms and conditions please speak to a member of staff or visit https://www.better.org.uk/offerterms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Better Extreme Newcastle: £20 1 Month Junior Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day for 30 days from the date of purchase. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Helst20 Offer

Up to £20 discount will be deducted from your initial payment when you join in centre or online and quote the relevant promotional code, Helst20. Offer is valid until 30th September 2018. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Valid on the following Better memberships: Better Health & Fitness UK, Better Health & Fitness UK Plus, Better Health & Fitness, Better Health & Fitness Plus, Better Health & Fitness Corporate, Better Health & Fitness Concession, Better Health & Fitness Concession Plus, Better Health & Fitness Senior, Better Adult Senior, Better Swim, Better Swim Plus, Better Student, and Better Inclusive. Offer valid in Better Helston Sports Centre only.

£2 Swims 

£2 swims is valid at Better, St Austell Leisure Centre only for anyone swimming on a Wednesday from 18.10-19.25 or a Thursday from 16.00-19.20. Non members aged 4 and over will pay £2 to swim during these allocated sessions only. Under 4’s swim for free. This offer is not valid in conjunction with any other offer.

FIT5 Offer

The £5 discount will be deducted from your initial payment when you join online or in centre and quote the relevant promotional code FIT5. Offer is valid between 1st September 2018 and 31st August 2019. You must be 16+ years to join on any adult prepaid monthly membership. Available at Better, Culverhay Leisure Centre, Bath only. We have the right to withdraw this offer at any point. Full terms of membership can be read by visiting www.better.org.uk/terms.

Bath Extreme Free Student Trial Offer

To claim either a free trampoline park or a free bowling session, the flyer must be completed in full and handed into reception on one of the event evenings. Valid at Bath Sports and Leisure Centre only. One flyer equates to one admittance. Further entrants for these event evenings can be purchased half price of the promoted cost of entry. Event evenings will run on 27th September 2018, 4th October 2018 and 8th October 2018 and will run from 6pm until 10pm.  Bowling sessions will run from 6pm until 9pm and Trampoline Park sessions will run at 6pm, 7pm and 8pm. This offer is subject to availability. Flyers can not be redeemed for their cash value. We have the right to withdraw this offer at any time. Trampoline rules and bowling rules apply. If you have opted into marketing, your information will be added to our database and you may be contacted by us, regarding other products and services that we believe may be of interest to you.

Free PT Session London East

Terms and conditions apply. You need to be over 18 years of age to book a personal trainer session through Your Personal Trainer. Current members of Your Personal Trainer are not entitled to a free PT session. PT session is 30 minutes in duration. Only one free PT session per Better member is allowed. Free PT session is valid until 31st October 2018. Free PT session is only valid at the following participating Better leisure centres:

  • Queen Elizabeth Olympic Park (Copper Box Arena, London Aquatics),
  • Barking Sporthouse & Gym,
  • Crystal Palace Palace National Sports Centre,
  • Greenwich (Charlton Lido & Lifestyle Club, Eltham Centre, Greenwich Centre, Better Gym Woolwich, Waterfront Leisure Centre),
  • Hackney (Britannia Leisure Centre, Clissold Leisure Centre, Kings Hall Leisure Centre),
  • Islington (Highbury Leisure Centre, Archway Leisure Centre, Ironmonger Row Baths, Better Gym Holloway, Islington Tennis Centre & Gym, Sobell Leisure Centre),
  • Tower Hamlets (John Orwell Sports Centre, Tiller Leisure Centre, Mile End Park Leisure Centre, York Hall Leisure Centre, Whitechapel Sports Centre),
  • Waltham Forest (Peter May Sports Centre, Chingford Leisure Centre, Leyton Leisure Centre, Leytonstone Leisure Centre, Waltham Forest Feel Good Centre) 

Chew Valley 20% off Junior Courses with FAMILY20

20% applicable on your first month at Better Chew Valley Leisure Centre only when you join online using promotional code FAMILY20. Valid between 5th September – 16th October 2018. 20% discount applies only to Soccer Tots, Balanceability, Junior Street Dance, Cheerleading, Senior Street Jazz Immediate, Elite Jazz courses only. Age restrictions apply.