Offer Terms and Conditions

Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Gym monthly membership prices will vary by centre and may be subject to a month in advance fee. Members can purchase an activity ‘top Up’ for fitness classes, swim, or to use another Better gym for £3 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Triathlon membership does not include access to Colombo Centre and Better Facilities in Manchester and Belfast.
  • Vauxhall Leisure Centre is excluded from this offer and subject to a £2 activity fee for swimming if used. 

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Membership Information and Exclusions

All Inclusive UK

All Inclusive UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use an All Inclusive UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Racquets

Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

All Inclusive Student

All Inclusive Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres is only valid if purchased at these centres.

Spring 2019 First Month Half Price Membership Offer

Offer is first month half price at participating Better leisure centres and Better Gyms. Offer includes the following membership types: All Inclusive, All Inclusive Plus, All Inclusive UK, All Inclusive UK Plus, All Inclusive Corporate, All Inclusive Concession, All Inclusive Concession Plus, All Inclusive Off-peak, All Inclusive Senior, All Inclusive Junior, All Inclusive Junior Plus, All Inclusive Junior Concession, All Inclusive Junior Concession Plus, Gym, Gym Plus, Gym Senior, Gym Junior, Racquets, Fitness Classes and Ice. Exclusions: (a) first month half price on All Inclusive and All Inclusive UK memberships only at Better leisure centres in Allerdale, Copeland, Cambridge, Carlisle, Copeland, East Cambridge, Eden, North Kesteven, Manchester, Preston, Rugby, South Lakes, Welwyn Hatfield and York; (b) no promotional offer at Better Gym Bradford, Better Gym Cannock, Better Gym Lincoln, Better Gym Mere Green, Better Gym Sheffield and Better Gym Walsall Wood. Offer is valid from 15th April 2019 until 30th June 2019 inclusive, with the exception of centres in Belfast for which the offer ends 11th June 2019. No long term contract on direct debit memberships. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer.

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Better Extreme Newcastle: £20 1 Month Junior Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day for 30 days from the date of purchase. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Culverhay Leisure Centre FIT5

The £5 discount will be deducted from your initial payment when you join online or in centre and quote the relevant promotional code FIT5. Offer is valid between 1st September 2018 and 31st August 2019. You must be 16+ years to join on any adult prepaid monthly membership. Available at Better, Culverhay Leisure Centre, Bath only. We have the right to withdraw this offer at any point. Full terms of membership can be read by visiting www.better.org.uk/terms.

Better Swim School £10 off for new members

Terms and conditions apply. Offer is valid at select Better leisure centres on a Direct Debit membership. To claim £10 off Better Swim School lessons, join online and quote the relevant promo code - WEST10 - at the checkout. The £10 discount will be deducted from your initial payment. Offer is valid until 30th June 2019. Other exclusions apply. Places are offered on a first come, first serve basis. Consent from a legal guardian is required if the swimmer is under the age of 16 years. The joining process must be completed by a legal guardian if the swimmer is under the age of 16 years. This offer may not be used in conjunction with any other offer, and we reserve the right to change or withdraw the offer at any time without prior notice. Swim safety rules apply.

Offer is only valid at the following participating Better leisure centres:

West Oxfordshire: Windrush Leisure Centre, Chipping Norton Leisure Centre, Carterton Leisure Centre.

South Oxfordshire: Didcot Wave, Abbey Sports Centre, Henley Indoor Leisure Centre, Thame Leisure Centre.

Waterfront Leisure Centre Member Loyalty Card Scheme

Terms and Conditions apply. Better member who holds the loyalty card is entitled to discounts on their Direct Debit membership, when the member refers a friend, who subsequently signs up for a monthly or annual prepaid membership with Waterfront Leisure Centre (excluding swim school).

  1. First referee that joins will provide the member with £5 off their next direct debit*
  2. Second referee that joins will provide the member with £10 off their next direct debit*
  3. Third referee that joins will provide the member with £15 off their next direct debit*
  4. Fourth referee that joins will provide the member with £20 off their next direct debit*
  5. Fifth referee that joins will provide the member their next month free.
  6. Loyalty cards are not transferrable between members.
  7. Loyalty scheme discount may be used in conjunction with other promotions e.g. global promotion months, at the discretion of Better.
  8. Lost or defaced loyalty cards will be replaced free of charge at discretion of Better management, however stamps from lost cards will not be backdated.
  9. Scheme may be withdrawn or these terms altered at any time without notice at the discretion of Better.

Better memberships are on a no contract basis, and may be cancelled with 4 weeks notice.

* Cut off date applies. When referee joins before 15th of the month, the following month’s direct debit will be altered for the member. Where the referee joins after the 15th of the month; the direct debit will be altered the month after next.

Riverside View Keynsham Home Owner Annual Offer

Discounted annual membership available on Better annual memberships at Better, Keynsham Leisure Centre only. The membership must be paid in full at time of purchase. Proof of Riverside homeowner purchase and proof of occupancy from date required before joining. Valid until 3 months after occupancy start date or 31st December 2019; whichever occurs first. Subject to joining fees. Membership terms and conditions apply, visit www.better.org.uk/terms for details. 

Better Link Centre Free Sock Thursdays in July

Terms and Conditions apply.  Offer available on Thursday 4th July, Thursday 11th July, Thursday 18th July and Thursday 25th July 2019. Each paying customer at the trampoline park are entitled to one free pair of Better trampoline socks. Trampoline session receipt must be handed in to reception to claim one free pair of socks. Offer is only valid at the Link Centre Trampoline Park in Swindon. Trampoline park rules apply. Subject to availability.

Bude Leisure Centre Membership Offer

Join before 16th June 2019 on a Better All Inclusive monthly membership and pay just £17.50 for your first month. Monthly payments will then continue at the discounted rate of £35 per month until 1st September 2019. This payment will then increase to £38.50 per month thereafter. We reserve the right to withdraw this offer at any time. Full terms and conditions are available at the point of purchase, please speak to a member of staff. You must be 16+ years to join on an adult All Inclusive membership. This offer may not be used in conjunction with any other offer. Offer valid at Better Bude Leisure Centre only.

WIN A £50 Voucher for Romney's

Chance to win a £50 voucher for Romney's when you sign up for one of our annual  memberships

Sign up as a to a annual membership at Kendal/Ulverston Leisure Centre for a chance to win a £50 voucher in our prize draw, kindly donated by Romney’s of Kendal. By signing up to one of our many annual membership options at either Kendal or Ulverston Leisure Centre between 1st – 30th June 2019, you’ll automatically be put into our prize draw.

Please speak to a member of staff in centre for full details.

Full terms and conditions apply, visit better.org.uk/offerterms for full details. Customers must be 18 years or older and join on a better pre-paid annual membership before 30th June 2019. This offer only applies to our South Lakes sites as stated. Winner will be drawn on 3rd July 2019 and notified by phone. Voucher cannot be exchanged for cash. The competition is not open to employees or members of their immediate families of the Company.

EXTRA MONTH FREE ON ANNUAL MEMBERSHIPS

Offer is an extra month for free on annual memberships at selected Better Leisure Centres and Better Gyms. Offer is valid from Wednesday 12th June to Sunday 30th June 2019 inclusive. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer. Excludes renewals.

Eligible memberships include:

Better All Inclusive, Better All Inclusive Disability, Better Student, Better All Inclusive Concessionary, Better All Inclusive OP, Better All Inclusive Junior, Better All Inclusive Corporate, Better Racquets, Better Gym, Better Swim, Better Fitness Classes.

Participating centres:

Better Gym Bournemouth

Beacon Sports Centre

Chalfont Leisure Centre

Chesham Leisure Centre

Chiltern Pools & Gym

Evreham Sports Centre

Sprinters Leisure Centre

Better Gym Portsmouth

Rivermead Leisure Complex and Gym

Croft Sports Centre

Delta Tennis Centre

Dorcan Recreation Complex

Haydon Centre & Gym

Health Hydro

Link Centre

Oasis Leisure Centre

Abbey Sports Centre

Didcot Leisure Centre

Didcot Wave Leisure Pool & Gym

Faringdon Leisure Centre

Henley Leisure Centre

Park Sports Centre

Thame Leisure Centre

Wantage Leisure Centre

White Horse Leisure and Tennis Centre

Bartholomew Sports Centre

Carterton Leisure Centre

Chipping Norton Leisure Centre

Windrush Leisure Centre

Belfast Summer Bundle

Package information Multiple activity and UK-wide multiple access kid's pass for a limited time only. Offer valid from 1st July and ends 8th September. Pass valid for your chosen duration (6 weeks, 3 weeks or 1 week) from chosen start date. Activities & facilities may vary depending on location. Not valid in conjunction with any other offer. Offer valid for new and existing customers.

Your membership includes - Free Swimming across our 9 pools- 1 Court booking for Indoor Tennis Centre at Ozone-  Racquet activities (Badminton, Squash, Table Tennis), Aqua splash sessions at Olympia (Monday, Wednesday and Sunday only), Parent and Toddler Fun Sessions and Multi Sports Programme at Olympia Leisure Centre, Soft play at Grove Wellbeing Centre and others- Access to Junior gym sessions & Fitness classes (Induction required prior to attending Junior Gym Session, bookable in advance).