Offer Terms and Conditions

Gym Memberships

Terms & Conditions Apply

Activation fee applies. Gym monthly membership prices will vary by centre and may be subject to a month in advance fee. Members can purchase an activity ‘top Up’ for fitness classes, swim, or use another Better gym for £3 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Swim Memberships

Terms & Conditions Apply

Activation fee applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Triathlon membership does not include access to Colombo Centre and Better Facilities in Manchester and Belfast.
  • Vauxhall Leisure Centre is excluded from this offer and subject to a £2 activity fee for swimming if used. 

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Membership Information and Exclusions

All Inclusive UK

All Inclusive UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use an All Inclusive UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Racquets

Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

All Inclusive Student

All Inclusive Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres is only valid if purchased at these centres.

Spring 2019 First Month Half Price Membership Offer

Offer is first month half price at participating Better leisure centres and Better Gyms. Offer includes the following membership types: All Inclusive, All Inclusive Plus, All Inclusive UK, All Inclusive UK Plus, All Inclusive Corporate, All Inclusive Concession, All Inclusive Concession Plus, All Inclusive Off-peak, All Inclusive Senior, All Inclusive Junior, All Inclusive Junior Plus, All Inclusive Junior Concession, All Inclusive Junior Concession Plus, Gym, Gym Plus, Gym Senior, Gym Junior, Racquets, Fitness Classes and Ice. Exclusions: (a) first month half price on All Inclusive and All Inclusive UK memberships only at Better leisure centres in Allerdale, Copeland, Cambridge, Carlisle, Copeland, East Cambridge, Eden, North Kesteven, Manchester, Preston, Rugby, South Lakes, Welwyn Hatfield and York; (b) no promotional offer at Better Gym Bradford, Better Gym Cannock, Better Gym Lincoln, Better Gym Mere Green, Better Gym Sheffield and Better Gym Walsall Wood. Offer is valid from 15th April 2019 until 30th June 2019 inclusive, with the exception of centres in Belfast for which the offer ends 11th June 2019. No long term contract on direct debit memberships. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer.

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Better Extreme Newcastle: £20 1 Month Junior Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day for 30 days from the date of purchase. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

South West FIT5

The £5 discount will be deducted from your initial payment when you join online or in centre and quote the relevant promotional code FIT5. Offer is valid between 1st September 2018 and 31st October 2019. You must be 16+ years to join on any adult prepaid monthly membership. Available at any Better leisure centre in Bath and North East Somerset, Cardiff, Cornwall and North Somerset. We have the right to withdraw this offer at any point. Full terms of membership can be read by visiting www.better.org.uk/terms.

Riverside View Keynsham Home Owner Annual Offer

Discounted annual membership available on Better annual memberships at Better, Keynsham Leisure Centre only. The membership must be paid in full at time of purchase. Proof of Riverside homeowner purchase and proof of occupancy from date required before joining. Valid until 3 months after occupancy start date or 31st December 2019; whichever occurs first. Subject to joining fees. Membership terms and conditions apply, visit www.better.org.uk/terms for details. 

Better Link Centre Free Sock Thursdays in July

Terms and Conditions apply.  Offer available on Thursday 4th July, Thursday 11th July, Thursday 18th July and Thursday 25th July 2019. Each paying customer at the trampoline park are entitled to one free pair of Better trampoline socks. Trampoline session receipt must be handed in to reception to claim one free pair of socks. Offer is only valid at the Link Centre Trampoline Park in Swindon. Trampoline park rules apply. Subject to availability.

Summer Bundle

Belfast T&Cs

Package information Multiple activity and UK-wide multiple access kid's pass for a limited time only. Offer valid from 1st July and ends 8th September. Pass valid for your chosen duration (6 weeks, 3 weeks or 1 week) from chosen start date. Activities & facilities may vary depending on location. Not valid in conjunction with any other offer. Offer valid for new and existing customers.

Your membership includes - Free Swimming across our 9 pools- 1 Court booking for Indoor Tennis at Ozone- Racquet activities (Badminton, Squash, Table Tennis), Aqua splash sessions at Olympia (Monday, Wednesday and Sunday only), Parent and Toddler Fun Sessions and Multi Sports Programme at Olympia Leisure Centre, Soft play at Grove Wellbeing Centre and others- Access to Junior gym sessions & Fitness classes (Induction required prior to attending Junior Gym Session, bookable in advance).

Rest of the UK T&Cs

Package information Multiple activity and UK-wide multiple access kid's pass for a limited time only. Offer valid from 1st July and ends 8th September. Pass valid for your chosen duration (6 weeks, 3 weeks or 1 week) from chosen start date. Activities & facilities may vary depending on location. Not valid in conjunction with any other offer. Offer valid for new and existing customers.

Your membership includes - Free Swimming (includes all "Swim for all" session, excludes special sessions such as Aqua Splash) - 30% off selected activities (availability may vary depending on location): Lidos, Play Schemes, 30 minutes- 1hr Short Courses maximum duration 5 times a week, Racquet sports (Badminton, Squash, Table Tennis) and others- 25% off Trampoline parks (all activities including trampoline, skate, climb at chosen location included, offer excludes Sutton and Newquay) – Offer excludes Soft Play at Cambridge, Hatfield & North Kesteven - Offer excludes all Water Sport activities nationwide- Access to Junior gym sessions & Fitness classes (Induction required prior to attending Junior Gym Session, bookable in advance) - 1 free Outdoor Tennis court booking per day - Bundle does not apply to Manchester and Islington Indoor Tennis Centre

 

 

 

Active Kids Ox -  £20 Off Better Swim School & Better Tennis Lessons

The £20 discount will be deducted from your initial payment when you join online or in centre and quote the relevant promotional code ACTIVEOX. Offer is valid between 8th July – 30th September 2019. Available at; Abbey Sports Centre, Didcot Leisure Centre, Didcot Wave Leisure Pool & Gym, Faringdon Leisure Centre, Henley Leisure Centre, Park Sports Centre, Thame Leisure Centre, Wantage Leisure Centre, White Horse Leisure and Tennis Centre, Bartholomew Sports Centre, Carterton Leisure Centre,  Chipping Norton Leisure Centre and Windrush Leisure Centre. We have the right to withdraw this offer at any point.

Haydon Centre & Gym and Oasis Leisure Centre Fit Street plus Fitbit prize draw

To be eligible to win a Fitbit, members must have signed up between 1st August 2019 and 10th October 2019 and must

live on a winning street. Members aged 18+ will automatically be entered into the prize draw. A winner will be chosen at random

Win £300 INTU Vouchers When You Refer A Friend

Refer a friend or family member at your local Better Leisure Centre for your chance to take part in our fantastic September prize draw. If your friend or family member takes out a pre-paid membership at any participating Better Leisure Centre between 1st September – 30th September 2019, you’ll automatically go into the draw to win a £300 INTU voucher. Remember, the more friends and family you refer, the more chances you have of winning.

To enter simply refer your friend or family member at reception at these participating Better Leisure Centres in Newcastle:

  • East End Pool
  • Eldon Leisure Centre
  • Gosforth Leisure Centre
  • Newcastle Trampoline Park & Gym
  • Walker Activity Dome
  • West Denton Leisure Centre

Please speak to a member of staff in centre for full details.

Full terms and conditions apply, visit better.org.uk/offerterms for full details. Open to members only. Referred customers must be 16 years or older. Referred customer must join on a Better pre-paid membership before 30th September 2019. Winner will be drawn on 3rd October 2019 and notified by phone. Voucher cannot be exchanged for cash. The competition is not open to employees or members of their immediate families of the Company.