Offer Terms and Conditions

Gym Memberships

Terms & Conditions Apply

Activation fee applies. Gym monthly membership prices will vary by centre and may be subject to a month in advance fee. Members can purchase an activity ‘top Up’ for fitness classes, swim, or use another Better gym for £3 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Swim Memberships

Terms & Conditions Apply

Activation fee applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Triathlon membership does not include access to Colombo Centre and Better Facilities in Manchester and Belfast.
  • Vauxhall Leisure Centre is excluded from this offer and subject to a £2 activity fee for swimming if used. 

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and Lifestyle Club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Membership Information and Exclusions

All Inclusive UK

All Inclusive UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use an All Inclusive UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Racquets

Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

All Inclusive Student

All Inclusive Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres is only valid if purchased at these centres.

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Better Extreme Newcastle: £20 1 Month Junior Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day for 30 days from the date of purchase. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

Riverside View Keynsham Home Owner Annual Offer

Discounted annual membership available on Better annual memberships at Better, Keynsham Leisure Centre only. The membership must be paid in full at time of purchase. Proof of Riverside homeowner purchase and proof of occupancy from date required before joining. Valid until 3 months after occupancy start date or 31st December 2019; whichever occurs first. Subject to joining fees. Membership terms and conditions apply, visit www.better.org.uk/terms for details. 

Haydon Centre & Gym and Oasis Leisure Centre Fit Street plus Fitbit prize draw

To be eligible to win a Fitbit, members must have signed up between 1st August 2019 and 31st October 2019 and must live on a winning "Fit Street" where leaflets were distributed. Members aged 18+ will automatically be entered into the prize draw. A winner will be chosen at random and contacted by phone.