Offer Terms and Conditions

Better Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Better Gym monthly membership price will vary per centre and may be subject to a Month in advance fee. Members can purchase an activity ‘Top Up’ for a fitness classes class, swim, or to use another Better gym facility for £3.00 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Better Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

Better Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Better Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Better Triathlon membership does not include access to Colombo Centre, Better Gym North Greenwich and Better Facilities in Manchester and Belfast

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per area within a three month period. Better reserves the right to refuse entry.

Lessons and Courses

Terms and Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Membership Information and Exclusions

Better Health and Fitness UK

Better Health and Fitness UK membership does not include access to:

  • Tennis Courts at any of our leisure centres or venues
  • Crèche at Botwell Green Sports and Leisure Centre
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use a Better HF UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Better Racquets

Better Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Better Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

Better Health and Fitness Student

Better Health and Fitness Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres & North Greenwich Centre is only valid if purchased at these centres.

SUM20 Offer

The £20 discount will be deducted from your initial payment when you join online and quote the relevant promotional code, SUM20. Offer is valid until 31st August 2018. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Valid on the following Better memberships: Better Spa, Better Health & Fitness UK, Better Health & Fitness UK Plus, Better Health & Fitness, Better Health & Fitness Plus, Better Health & Fitness OP, Better Health & Fitness Corporate, Better Health & Fitness Concession, Better Health & Fitness Concession Plus, Better Health & Fitness Senior, Better Adult Senior, Better Swim, Better Swim Plus, Better Gym, Better Gym Plus, Better Student, Better Racquets and Better Inclusive. Offer valid in Better Leisure Centres in the South West and Wales only.

£10 OFF BETTER LESSONS & COURSES AT RAINBOW

The £10 discount is only available on Better Lessons and Courses at Rainbow Leisure Centre when you join online and quote the relevant promo code. The £10 discount will be deducted from your initial payment. Offer is valid until 31st December 2018. Places are offered on a first come, first serve basis. Members must be under the age of 16 years old to sign up for a junior course. Consent from a legal guardian is required. The joining process must be completed by a legal guardian. Proof of the child’s date of birth will be required upon joining. This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice. Full Lessons and Courses terms and conditions are available at point of purchase or at www.better.org.uk/offerterms. Better is a registered trademark of GLL (Greenwich Leisure Limited), a charitable social enterprise. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX IPS. No: 27793R

20% off Holiday Courses

Centre and Swim Safety rules apply. Bookings come in a first in first served basis. This promotion excludes the following Better leisure centres:  Araham Moss Leisure Centre, Arcadia Library & Leisure Centre, Copeland Pool and Fitness Centre, East Manchester Leisure Centre, Hough End Leisure Centre, Kendal Leisure Centre, Manchester Aquatics Centre, North City Family and Fitness Centre, Penrith Leisure Centre, Rainbow Leisure Centre, Stanborough Activity Centre, The Queens Diamond Jubilee Centre, The Sands Leisure Centre, Ulverston Leisure Centre, Whitehaven Sports Centre and Wythenshawe Forum . Offer is not to be used in conjunction with any other offer or member discount. Continuous lessons will not apply to this offer. Offer ends 8pm, 2nd September 2018. 

20% off Tom Daley Diving Academy

Centre and Swim Safety rules apply. Child must be at swim stage 5. Bookings come in a first in first served basis. This promotion excludes the Queen's Diamond Jubilee Centre, Rugby, East Manchester Leisure Centre, Hough End Leisure Centre, Manchester Aquatics Centre and Wythenshaw Forum. Offer is not to be used in conjunction with any other offer or member discount. Current members can not apply discount to current continuous lessons. Offer ends 8pm, 2nd September 2018.

International Day of Yoga 20% off Spa Experience 

Spa Experience offer is 20% off services (including thermal day spa) and products from the Spa Experience excluding packages, series and gift cards. Offer is valid from 3rd June to 8th July 2018 and can be redeemed using promo code ‘YOGA20’ at the checkout (quote the promo code is booking over the phone or in person). This offer cannot be used in conjunction with any other spa offer or member discount. Advanced booking required for treatments. Products and treatments subject to availability. Offer code can be used at any spa location or online at spaexperience.org.uk, offer code must be applied or quoted prior to checkout.

£20 off selected Membership joining fees

Terms & Conditions Apply

The £20 discount will be deducted from your initial payment when you join online or in centre, and quote the relevant promotional code SUMMER20. Offer is valid between 1st July and 31st August 2018. You must be 16+ years to join on an adult prepaid monthly memberships. This offer may not be used in conjunction with any other offer. Offer varies by location and is valid on the following Better Memberships: 

Manchester – Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Manchester Aquatics Centre, Arcadia Library & Leisure Centre, Hough End Leisure Centre, Wythenshawe Forum, North City, East Manchester, Abraham Moss

Newcastle - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at Eldon Leisure, Gosforth, West Denton, East End Pool, Newcastle Trampoline Park & Gym, Walker Activity Dome

Preston - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Fulwood Leisure Centre, West View Leisure Centre 

York - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Yearsley Pool, Energise Leisure Centre 

Bradford Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Better Gym Bradford 

Sheffield - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Better Gym Sheffield

Carlisle - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: The Sands Centre, The Pools Swimming & Health Centre, Morton Pool, Trinity Leisure Centre, The Sheepmount

Allerdale - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Workington Leisure Centre, Cockermouth Leisure Centre, Keswick Leisure Pool

Eden - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Penrith Leisure Centre and Appleby Leisure Centre

South Lakes - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Ulverston Leisure Centre and Kendal Leisure Centre 

Copeland - Better HF UK Monthly & Annual, Better HF UK Plus Monthly & Annual, Better HF Monthly & Annual, Better HF Corporate Monthly & Annual

Available at: Whitehaven Sports Centre and Copeland Pool

Rugby – Better HF Monthly and Annual, Better Gym Monthly and Annual
Available at: Queen’s Diamond Jubilee Centre

Cambridge - Better HF Monthly & Annual
Available at: Abbey Leisure, Parkside Pools & Gym, Cherry Hinton

Ely – Better HF Monthly & Annual
Available at: The Hive Leisure Centre

Lincoln – Better HF Monthly & Annual
Available at: One NK, Sleaford Leisure Centre and Better Gym Sleaford. Better Gym Monthly available at Better Gym Lincoln

Welywn & Hatfield – Better HF Monthly & Annual
Available at: Hatfield Swim Centre, Hatfield Leisure Centre and Gosling Sports Park

Cannock – Better Gym Monthly & Annual
Available at: Better Gym Cannock

Sutton Coldfield – Better Gym Monthly & Annual
Available at: Better Gym Mere Green

Walsall – Better Gym Monthly & Annual
Available at: Better Gym Walsall Wood

GREAT NORTH RUN, GREAT NORTH SWIM & GREAT CUMBRIAN RUN OFFER

Offer valid at selected Better leisure centres and Better Gyms on a Direct Debit membership. No long term contract on direct debit memberships. To claim £10 off, show your valid Great North Run, Great North Swim or Great Cumbrian Run entry confirmation to a member of staff at the checkout, the discount will be deducted from your initial payment. Offer is valid until 8th September 2018. Other exclusions apply. For full membership terms and conditions please speak to a member of staff or visit www.better.org.uk/offerterms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

NEWCASTLE ST OSWALD'S HOSPICE OFFERS

Offers valid at Better, Newcastle leisure centres only. Tenpin offer is valid at Better, Eldon Leisure Centre only and offer is 50% off one hour family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm.  Better, Eldon Leisure Centre soft play offer is for one free child entry with one full paying child.  Family swim offer is for one free children's swim with one full paying adult during public swimming times only at Better, East End Pool, Better, Gosforth Leisure Centre and Better West Denton Leisure Centre. £10 off membership offer valid on a Direct Debit membership. No long term contract on direct debit memberships. To claim £10 off, show valid proof that you have taken part in one of the listed events and raised sponsorship for St Oswald's Hospice to a member of staff at the checkout, the discount will be deducted from your initial payment. Offers are valid until 31st December 2019 and can only be redeemed once by the person named in the sponsorship confirmation proof. Other exclusions apply. For full membership terms and conditions please speak to a member of staff or visit www.better.org.uk/offerterms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

NEWCASTLE RETURN OFFER VOUCHER

This single use card entitles the cardholder to choose from one of the following activities: 1 free swim for 1 person to be used at West Denton Leisure Centre, Gosforth Leisure Centre or East End Pool OR 1 free gymnastics taster session for 1 person at West Denton Leisure Centre or Walker Activity Dome OR 50% off one hour of family bowling for up to 6 people, term time Monday to Friday 12pm to 9pm, school holidays 10.30am to 3pm at Eldon Leisure Centre OR £2 discount off a full priced trampoline session at Newcastle Trampoline Park and Gym.  All discounts will be applied at reception off your full priced session. Offer valid until the expiry date written on the card. Booking subject to availability. Bookings are not available online must be made in centre.  Card must be handed in at time of use. Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

£299 ANNUAL OFFER

The £299 annual membership offer is available when you join online and quote the relevant promotional code, CORN299. Available at Better leisure centres in Cornwall only. You must be 16+ years to join on an adult prepaid Better Health and Fitness membership. This offer may not be used in conjunction with any other offer. Valid on the Better Health & Fitness Annual membership only.

YORK 50% OFF SWIMMING LESSONS AUGUST 2018

The 50% discount is only available on Better Swim Lessons at Better leisure centres in York when you join online and quote relevant promo code - SWIM50.  The 50% discount will be deducted from your initial payment.  Offer is valid until 31st August 2018.

NEWCASTLE 50% OFF LESSONS AND COURSES JULY 2018

The 50% discount is only available on Better Swim Lessons or Better Gymnastics Courses at Better leisure centres in Newcastle when you join online and quote the relevant promo code - COURSE50.  The 50% discount will be deducted from your initial payment.  Offer valid until 31st July 2018.

UP TO 50% OFF SUMMER SHORT TERM PASSES

Activities and facilities vary by centre. Offer is up to 50% off daily, weekly and fortnightly short term passes. Offer available at selected Better leisure centres and Better Gyms. Offer varies per location. Terms and conditions apply, visit www.better.org.uk/offerterms for full details. Offer is valid on selected short term passes purchased between 16th July 2018 until 31st August 2018 inclusive. The short term passes on offer must be used by 14th September 2018. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. Offer is not available at the following locations: Better Gym Basildon, Better Gym Bexley, Better Gym Bexleyheath, Better Gym Brentwood, Better Gym Ipswich, Better Gym Romford, Better Gym Sidcup, Better Gym Stratford, East Village. You must be 16+ years to join on certain memberships.

FREE UK WIDE UPGRADE

Activities and facilities vary by centre. Offer is a free access to gym, swim and fitness classes at selected Better leisure centres and Better Gyms within the UK. Offer is valid from 16th July 2018 until 31st August 2018 inclusive. Offer is valid only for new members who join between 16th July 2018 until 31st August 2018 inclusive on one of the following membership types: Better Health and Fitness, Better Student, Better Health and Fitness Concessionary, Better Health and Fitness OP, Better Health and Fitness Plus, Better Health and Fitness Senior, Better Health and Fitness Junior, Better Health and Fitness Junior Plus, Better Health and Fitness Junior Concessionary, Better Health and Fitness Junior Concessionary Plus, Better Health and Fitness Corporate, Better Racquets, Better Swim Plus, Better Golf, Better Gym, Better Swim, Better Fitness Classes, Better Gym Plus. After 31st August 2018 your UK wide access will cease and your membership benefits will revert to the initial benefits list. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer. Free upgrade at Better leisure centres in Camden is available only to Camden residents.

FREE BELFAST WIDE UPGRADE

Activities and facilities vary by centre. Offer is a free access to gym, swim and fitness classes at all Better leisure centres and Better Gyms within Belfast. Offer is valid from 16th July 2018 until 31st August 2018 inclusive. Offer is valid only for new members who join between 16th July 2018 until 31st August 2018 inclusive on one of the following membership types: Better Health and Fitness, Better Student, Better Health and Fitness Concessionary, Better Health and Fitness OP, Better Health and Fitness Plus, Better Health and Fitness Senior, Better Health and Fitness Junior, Better Health and Fitness Junior Plus, Better Health and Fitness Junior Concessionary, Better Health and Fitness Junior Concessionary Plus, Better Health and Fitness Corporate, Better Racquets, Better Swim Plus, Better Golf, Better Gym, Better Swim, Better Fitness Classes, Better Gym Plus. After 31st August 2018 your UK wide access will cease and your membership benefits will revert to the initial benefits list. We reserve the right to withdraw this offer without prior notice. Membership terms and conditions are available online at www.better.org.uk/terms. You must be 16+ years to join on certain memberships. This offer may not be used in conjunction with any other offer.

Better Extreme Newcastle: £25 Junior Summer Pass

Pass is valid at Better Extreme Newcastle Trampoline Park and Gym only and must be signed by reception staff on every visit. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day between Monday 23rd July to Friday 31st August 2018. Reusable, Better Extreme socks must be worn and are an additional £2. Use of the pass is subject to booking availability. Summer pass bookings not available online; must be made in centre. This offer may not be used in conjunction with any other offer. Better Extreme is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

Newcastle £20 Family Ticket

Family tickets are available for 2 adults and 2 children or 1 adult and 3 children.  £20 ticket includes 1 hour of 1 of the following activities: tenpin bowling or Vertigo adventure climbing at Eldon Leisure Centre OR trampoline session at Newcastle Trampoline Park and Gym.  Booking subject to availability. Bookings are not available online must be made in centre.  Not to be used in conjunction with any other offer. We reserve the right to withdraw this offer at any time.

£25 Better Extreme Junior Summer Jump Pass

This promotion excludes the following Extreme trampoline parks: Better Extreme Islington and Better Extreme Barking. Cardholder must be aged 15 years or under. This pass entitles only the person named on the card to a 1 hour trampoline session every day between Monday 23rd July to Friday 31st August 2018. Reusable, Better Extreme socks must be worn and are an additional fee. Use of the pass is subject to booking availability. This offer may not be used in conjunction with any other offer.

Bath Sports and Leisure Centre RELAUNCH50 – 50% off your first month when you rejoin

50% discount available at Better Bath Sports and Leisure Centre only. Valid between 31st August 2018 only when applying the code RELAUNCH50 at checkout when booking only. 50% discount applies to the first month only and available on Better Swim School DD memberships. Full terms and conditions of membership can be viewed at www.better.org.uk/terms.

Truro Free Swim on a Friday

Free swims only applicable on Friday’s throughout August 2018 between 2pm – 4pm at Better Truro Leisure Centre only. To be applicable for free swims customers must complete an registration form at reception before entering the pool. 

Taunton Tennis Centre 50% Off Adult Tennis Courses with code AD50

50% discount applies to all Adult tennis courses that are run 47 weeks of the year. Term time courses excluded from the offer. 50% discount applies when using promotional code AD50 at online checkout only. Available at the Taunton Tennis Centre at Better Blackbrook Leisure Centre & Spa only. Valid until 31st August 2018.

Taunton Tennis Centre 50% Off Junior Tennis Courses with code WIMBLEDON50

50% discount applies to all junior tennis courses that are run 47 weeks of the year. Term time courses excluded from the offer. 50% discount applies when using promotional code WIMBLEDON50 at online checkout only. Available at the Taunton Tennis Centre at Better Blackbrook Leisure Centre & Spa only. Valid until 31st August 2018.