How do I book a session?
Click 'Book Activity' at the top of this page, where you can log into your membership profile to check availability and make your booking.
I don’t know my membership number?
If you don’t know your membership number, please email us with your full name and postcode and a member of our staff will respond as soon as possible.
My membership has expired?
Our kayaking membership does not expire but our booking system does! We just need to renew this so please email us with your membership number and a member of our staff will respond as soon as possible.
I have a paddling booking on hold, can I use this to book?
If you have a paddling session on hold, please email us with the date and time of the session you’d like to book and explain you have a session on hold. A member of staff will book you on assuming availability and respond with confirmation. If your paddling on hold does not cover the full cost, we’ll need to call you to process the remaining payment and your booking will not be secured until that has been confirmed.
I am not a member or signed off on the course, can I still book?
To use the facilities you must hold a Lee Valley White Water Centre membership and passed an assessment on the water you would like to use (Lake, Legacy, Olympic Course).
- Assessments are currently running on a limited schedule
- To book on our Legacy assessment, you must know how to paddle using a spray deck as well as know how to exit the boat and self-rescue.
- To book your Olympic assessment, you must have previously taken your Legacy assessment and have the relevant sign off linked to your membership.
What sessions can I book?
Please log in online with your membership number to see available session times for paddling.
Can I book on behalf of someone else?
To ensure the booking process is fair you’ll only be able to book sessions for yourself, under your membership ID. Customers will not be able to arrive at the venue and check in under different names. Bookings can be rescheduled up to 16:00 the day before your session but they cannot be transferred to other people. If your booking is released the space will be open for any eligible member to book.
I can’t book a session?
If our sessions are showing as unavailable, this means they are fully booked. We often have cancellations and spaces are reopened online so please check back to see if a space has opened up on your designated session.
What’s new when I visit the venue?
We’ve changed our safety declaration check in procedure so you’ll need to have your phone with you when you arrive to collect your bib to scan our QR code.
Where do I enter the water?
We’ve assigned an activity zone area near reception where all activity customers can access the lake. NB: The pontoon will not be accessible when sessions on the Water Wipe Out assault course are running.
When entering/exiting the water please do so as quickly as possible to avoid holding up other water users. There’ll also be access via the steps below the conveyor on the white water course you’re using. Please be considerate to other water users.
I would like to coach on the white water courses and I am qualified to do so?
We are in the process of reviewing how external coaches operate at the centre and on public sessions which means external coaching will not be able to resume at the moment. We will contact all coaches registered with us with more information once we have it.
If you would like to discuss an exclusive hire of our courses, please contact us.
Can I rent equipment?
Yes, equipment hire is available, please ask at reception when you check in for your activity. When you’ve finished with your equipment please ask the staff member in the kit distribution room and they’ll direct you. Before returning wet suits please turn them inside out.
Can I paddle on the lake?
Lake sessions will be available during our Legacy and Olympic sessions only and must be pre-booked. You must be assessed by a Lee Valley activity staff member to use the lake.