Did you know GLL, in partnership with Belfast City Council, operate 15 facilities under the "Better" brand, including gyms, swimming pools, outdoor pitches, tennis courts, spas, water slides and more?

We offer unrivalled and award-winning industry training and development programmes. 

So if you're passionate about serving your community and delivering top class customer service, find out more about what career opportunities are on offer in Belfast.

We are offering one of the most competitive starting salaries in the leisure  industry with substantial benefits package including:

• Flexible working - part time/full time and seasonal positions

• £105 million investment in lesiure services across Belfast

• Weekly engagement activities

• Discounted days out

• Market leading Pension scheme

• £10 gym and leisure centre membership for you with option to add a family member or friend

• 6.2 weeks annual leave (inclusive of Bank Holidays)

• Employee Assistance Programme

• GLL extras – amazing discount and benefit deals!

• Ride to work scheme

• Uniform provided

• Free Eye tests

• Discounted holiday apartments in Portugal and Bulgaria

• Ongoing training and development plan

Belfast is home to the Better Customer Service Centre, supporting our leisure customers across the UK.

We aren't just another contact centre where you are expected to work against aggressive sales targets.

We are a customer service centre and your job is to have great conversations with our customers! 

We have Full-Time, Part-Time and Flexible hours available, from 16 - 40 hours per week.

You’ll have a real passion for delivering the best service you can by listening and supporting Better customers from across the UK who are in need of help or advice.  You’ll enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem.

• Connect with customers at the telephone, via email, and via web chat; always ensuring that customer requests are dealt with professionally and politely.
• Have great conversations with customers, identifying opportunities to exceed their expectations and meet their needs.
• Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.
• Work together with your colleagues right across the business to deliver a seamless, world-class service for our customers.
• Identify and share ideas that will contribute to making things better for customers, colleagues and our company.

We are looking for people who are already used to going the extra mile and delighting customers. For entry level, we're asking for:

• Minimum of GCSE or equivalent in English & Maths

• Passionate about service – always looking to deliver the best possible service you can at every opportunity.

• Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years.

• Strong verbal and written communication skills.

• Great listening skills supported by a warm, friendly and confident manner.

• Computer literate, able to use Microsoft packages.

• Flexible approach to tasks and workload.

You will be based in our modern, spacious workspace at Lanyon View, situated adjacent to Belfast Lanyon Place Station with spectacular views across Belfast.

There are strong transport links with access to the Lagan towpath and on the Belfast Glider route

Find us at: Lanyon View (4th floor), 24 East Bridge Street, Belfast BT1 3NR