Parking FAQs

How do I claim my four hours free parking?

It is your responsibility to enter your full vehicle registration details into the terminal correctly and note when your four hours free parking period expires.
You can input your details at any point during your visit (i.e. entering the venue, during a session or when leaving the venue).
Please remember to do this on every visit to avoid receiving a fixed Parking Charge Notice. Please also ensure you follow the terms and  conditions displayed within the car park.

What if I want to stay longer than four hours? 

If you wish to stay past four hours and up to seven hours, you will need to pay the car parking tariffs for the additional  three hours on expiry of the four hours.
 
How do I appeal if I have received a Parking Charge Notice?

Please be aware that venue staff are not involved in the issuing of or the appeals process for any Parking Charge Notice given.
The car park is run by ParkingEye and in the event of a customer appealing their parking charge all appeals are dealt with directly by  them. You would need to contact ParkingEye as per the details on their  charge letter, which is via one of the following methods: in writing to ParkingEye, PO Box 575, Chorley, PR6 6HT or via the online appeals form at parkingeye.co.uk/Appeal.
Please note the venue does not profit in any way from the issuing of Parking Charge Notice and we will support an appeal if the customer has abided by and followed the car parking terms and conditions fully.
 
Is the car park accessible during events?

During events, all access will be via public transport only.

Queen Elizabeth Olympic Park
Find out more about the best way of getting here from Queen Elizabeth Olympic Park.

Find out more about what else Queen Elizabeth Olympic Park has to offer here.
 
Accessibility
 
For more information on accessibility at this centre visit AccessAble.
Queen Elizabeth Olympic Park’s Park Mobility service  is available to and from Lee Valley Hockey and Tennis Centre. Park Mobility is based at the Information Point in the south of the Park (opposite the London Aquatics Centre on the bridge next to Westfield  Stratford City).