Dudley Help Centre

We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries. 

*Some items on our programme may come with an additional charge. Please ask at your local library.

Signing up for Dudley libraries is easy. Simply sign up online or come to one of our branches with your ID. 

Being a member of the library gives you access to borrow up to twenty books or media (DVDs and CDs) at a time and access to the Libby App where you'll find a whole world of online resources to enjoy. You'll also enjoy the ability to reserve and collect any item you want from our vast collection.

Renewing your membership is easy. Just phone or visit one of our branches and our staff will do the rest. If you wish to cancel your membership please let us know and we'll cancel it for you.

Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.

You can open a library account from birth.  

To update your contact information please speak to a member of staff at your local library.

The standard limit is 20 items per library card. Check your account or inquire with library staff for specific details.

Yes, if the items you have on loan aren't needed elsewhere we can renew your books for you for a maximum of twelve times.

Yes.  You can return any Dudley Libraries item to any Dudley Library.

You can pay fines at any one of our libraries. Please come and talk to us and we'll help you through the process and discuss options.
Alternatively, you can pay online by logging in to your account and clicking on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.

Loans are all for four weeks from the time of issue, except for music and film which is two weeks. Loans can be renewed if required.

You can borrow up to 10 eBooks or eAudiobooks at any one time on Overdrive/Libby. Magazines are unlimited.
On ULibrary, you can borrow up to 6 eAudiobooks at a time. 
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.

On Overdrive/Libby you can choose to loan items for 7, 14 or 21 days, and they can be renewed if not reserved by another customer. Items can be returned early should you wish to borrow an item and have already borrowed 10 items.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early. 

There are additional charges of £1 for the hire CDs and £2 for the hire of DVDs.

All items have a date they need to be returned by, if not returned or renewed by this date overdue charges will start to accrue.

If you have a fine please come and talk to one of our team at any of our branches and we'll help to ensure it's paid.

If you believe you've been accidentally charged then please come and talk to one of our team at any of our branches.

Book a room using our room booking services. 

Go to the events and activities page and select your activity. 

You can cancel bookings by getting in touch with one of our team by emailing Dudley.Libraries@gll.org.
Please note, room hire bookings may include a penalty fee, for more information, visit our terms and conditions page for more information.

Yes, you can book into activities at any library in Dudley with your library card.

Ask one of our staff for help, all libraries are designed to be accessible and we're more than happy to help.

If we haven't got what you're looking for then you can ask us to order it in. Come and talk to us if there is an item you'd like and if we will try and get it for you.

All libraries can take cash or card