Greenwich Libraries

Greenwich Help Centre

How can we help?

Got a question? Choose an area that matches your query below to find out more.

New Website Support

Welcome to the new Better Libraries website.
We hope that you will enjoy exploring the new Better Libraries experience, and accessing all of your library services in one place.
 
Currently our website is in Beta Testing mode, this is a phase where real users access a website to help identify bugs or errors that only occur with active use. This does mean that you may encounter these issues while using our new service.
Should you discover something that doesn’t quite look right, please get in touch with our Website Support team for assistance at website.support@gll.org
Where possible, please take a screenshot to help illustrate the issue, and supply which page the error occurs on, the easiest way to supply this information is by copying and pasting the address in your browser's address bar at the top of your screen, which starts http://www.better.org.uk/library.
Thank you for your patience while we transition to this new service.

During this transition period, new library users should continue to join the library via our legacy catalogue.

Membership

Learn about our library memberships, including how to join, what's included, and more. 
How much does a Greenwich library membership cost?
We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries. 

*Some items on our programme may come with an additional charge. Please ask at your local library.
How do I sign up for Greenwich Libraries?
Please go to https://www.better.org.uk/library/users/sign_up
What's included in a Greenwich Libraries membership?
You can borrow up to 25 books at a time with your library card. You can log on to one of our PCs in our libraries. You can use all our E-Resources, borrow DVDs, borrow a set of Oculus headsets and use our 3D printer.
How do you cancel or renew your membership?
To cancel your membership please email customerservices@gll.org

Want to know more about becoming a library member?

Greenwich Library Memberships

My account

For all account-related queries, from logging in to password resets.
I forgot my library account password. How can I reset it?
Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.
How old do you have to be to create a library account?
You must be 15+ to create your own library card. You will need ID and proof of address. A parent or carer can create a library card for a child to begin borrowing books before they are 15.
How can I update my contact information in my Greenwich Libraries account?
To update your details you can visit your local library or email Greenwich.Libraries@GLL.ORG

Borrowing

Here you'll find everything about borrowing books, overdue loans and returns
How many items can I borrow at a time?
You can borrow 25 items at a time.

Can I extend my loan?
I've been charged for an overdue loan. What are my options?
To address fines please login to https://prism.librarymanagementcloud.co.uk/royalgreenwich/login  For any queries relating to any fines please email Greenwich.Libraries@GLL.ORG 

What is the maximum time limit for loans on the online catalogue?
For details on on how long you can keep online resources for please see Libby and Overdrive for more details by going here https://prism.librarymanagementcloud.co.uk/royalgreenwich/assets/-/eBooksAudioandMusic.html 

Fees and charges

Find out about the fees and additional charges for different services at Greenwich libraries. 

What additional charges are at Greenwich libraries?
Greenwich Libraries charge for DVD loans. Greenwich Libraries also charge £1 to request a book not already on the catalogue. 

How do overdue charges work?
For members aged 15+ books and audio loans are charged 20p for each day they are overdue, maximum fine per item is £20. DVDs are charged £1 per week it is overdue with a maximum fine of £20 per item.
How can I pay fines for overdue items?
I've been charged accidentally. What should I do?
Please email Greenwich.Libraries@GLL.ORG

Bookings

Find out more about room hire, activity or event booking and cancellations at your local library.

How do you book a room?
Book a room using our room booking services. Please go to https://www.better.org.uk/library/london/greenwich/workspaces-and-facilities/room-hire 

How can I book an event or activity at my library?
Go to the events and activities page and select your activity. Not all events need to be booked. Please contact the library hosting the event for confirmation.


How do you cancel library bookings?
You can cancel bookings by contacting the library hosting the event. 

Can I make bookings at other libraries in my area?
Yes you can book or attend events at any Greenwich Library. However, other libraries outside of Greenwich borough require an additional membership.

General

Still got a question? Find answers to other queries below. 

Can I return items to any Greenwich library?
Yes.

How can I find accessible facilities at my library?
How do you request stock?
Visit or contact your local library and they will assist with this.

Can't find what you're looking for?

Need more information about Greenwich libraries? Get in touch with your local library and speak to a staff member.
Find your library