How can we help?
Got a question? Choose an area that matches your query below to find out more.
New Website Support
Welcome to the new Better Libraries website.
We hope that you will enjoy exploring the new Better Libraries experience, and accessing all of your library services in one place.
Our website is under active development, with exciting new features and services being added all the time.
Should you discover something that doesn’t quite look right, please get in touch with our Website Support team for assistance at website.support@gll.org
Thank you for your patience while we transition to this new service.
During this transition period, should you need to access a feature which has not yet been released on our new website, you can do so via our legacy catalogue.
We hope that you will enjoy exploring the new Better Libraries experience, and accessing all of your library services in one place.
Our website is under active development, with exciting new features and services being added all the time.
Should you discover something that doesn’t quite look right, please get in touch with our Website Support team for assistance at website.support@gll.org
Thank you for your patience while we transition to this new service.
During this transition period, should you need to access a feature which has not yet been released on our new website, you can do so via our legacy catalogue.
Membership
Learn about our library memberships, including how to join, what's included, and more.
How much does a Greenwich library membership cost?
We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries.
*Some items on our programme may come with an additional charge. Please ask at your local library.
*Some items on our programme may come with an additional charge. Please ask at your local library.
How do I sign up for Greenwich Libraries?
Please go to our registration page here.
What's included in a Greenwich Libraries membership?
You can borrow up to 25 books at a time with your library card. You can log on to one of our PCs in our libraries. You can use all our E-Resources, borrow DVDs, borrow a set of Oculus headsets and use our 3D printer.
How do you cancel or renew your membership?
To cancel your membership please email customerservices@gll.org
Want to know more about becoming a library member?
Greenwich Library MembershipsMy account
For all account-related queries, from logging in to password resets.
I forgot my library account password. How can I reset it?
Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.
How old do you have to be to create a library account?
You must be 15+ to create your own library card. You will need ID and proof of address. A parent or carer can create a library card for a child to begin borrowing books before they are 15.
How can I update my contact information in my Greenwich Libraries account?
To update your details you can visit your local library or email Greenwich.Libraries@GLL.ORG
Borrowing
Here you'll find everything about borrowing books, overdue loans and returns
How many items can I borrow at a time?
You can borrow 25 items at a time.
Can I extend my loan?
Yes, login to your account to manage your loans and your account, click the "Renew" button to extend your loan.
Please note, certain circumstances such as the item being reserved for another customer may prevent items from being renewed.
Please note, certain circumstances such as the item being reserved for another customer may prevent items from being renewed.
I've been charged for an overdue loan. What are my options?
To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please email Greenwich.Libraries@GLL.ORG
For any queries relating to any fines please email Greenwich.Libraries@GLL.ORG
What is the maximum time limit for loans?
Items are issued for 3 weeks.
Should you wish to renew your loan, you can do so in your account, provided it is not reserved for another customer.
Should you wish to renew your loan, you can do so in your account, provided it is not reserved for another customer.
How many digital eLoans am I allowed to have at one time?
You can borrow up to 10 eBooks or eAudiobooks at any one time on Overdrive/Libby. Magazines are unlimited.
On ULibrary, you can borrow up to 6 eAudiobooks at a time.
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.
On ULibrary, you can borrow up to 6 eAudiobooks at a time.
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.
What is the maximum time limit for digital eLoans?
On Overdrive/Libby you can choose to loan items for 7, 14 or 21 days, and they can be renewed if not reserved by another customer. Items can be returned early should you wish to borrow an item and have already borrowed 10 items.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early.
Fees and charges
Find out about the fees and additional charges for different services at Greenwich libraries.
What additional charges are at Greenwich libraries?
Greenwich Libraries charge for DVD loans. Greenwich Libraries also charge £1 to request a book not already on the catalogue.
How do overdue charges work?
For members aged 15+ books and audio loans are charged 20p for each day they are overdue, maximum fine per item is £20. DVDs are charged £1 per week it is overdue with a maximum fine of £20 per item.
How can I pay fines for overdue items?
To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please speak to staff at your local library.
For any queries relating to any fines please speak to staff at your local library.
I've been charged accidentally. What should I do?
Please email Greenwich.Libraries@GLL.ORG
Bookings
Find out more about room hire, activity or event booking and cancellations at your local library.
How do you book a room?
Book a room using our room booking services. Please go to https://www.better.org.uk/library/london/greenwich/workspaces-and-facilities/room-hire
How can I book an event or activity at my library?
Go to the events and activities page and select your activity. Not all events need to be booked. Please contact the library hosting the event for confirmation.
How do you cancel library bookings?
You can cancel bookings by contacting the library hosting the event.
Can I make bookings at other libraries in my area?
Yes you can book or attend events at any Greenwich Library. However, other libraries outside of Greenwich borough require an additional membership.
General
Still got a question? Find answers to other queries below.
Can I return items to any Greenwich library?
Yes, items can be returned at any Royal Borough of Greenwich Library. To find your nearest library, visit our Find a Library page
How can I find accessible facilities at my library?
How do you request stock?
Visit or contact your local library and they will assist with this.
Greenwich Library and Information Service Byelaws
Use of all Greenwich libraries is subject to byelaws made under Section 19 of the Public Libraries and Museums Act 1964.
The current byelaws are available HERE
