Greenwich Libraries

Greenwich Help Centre

How can we help?

Got a question? Choose an area that matches your query below to find out more.

New Website Support

Welcome to the new Better Libraries website.
We hope that you will enjoy exploring the new Better Libraries experience, and accessing all of your library services in one place.
 
Our website is under active development, with exciting new features and services being added all the time.
Should you discover something that doesn’t quite look right, please get in touch with our Website Support team for assistance at website.support@gll.org

Thank you for your patience while we transition to this new service.

During this transition period, should you need to access a feature which has not yet been released on our new website, you can do so via our legacy catalogue.

Membership

Learn about our library memberships, including how to join, what's included, and more. 
How much does a Greenwich library membership cost?
We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries. 

*Some items on our programme may come with an additional charge. Please ask at your local library.
How do I sign up for Greenwich Libraries?
What's included in a Greenwich Libraries membership?
You can borrow up to 25 books at a time with your library card. You can log on to one of our PCs in our libraries. You can use all our E-Resources, borrow DVDs, borrow a set of Oculus headsets and use our 3D printer.
How do you cancel or renew your membership?
To cancel your membership please email customerservices@gll.org

Want to know more about becoming a library member?

Greenwich Library Memberships

My account

For all account-related queries, from logging in to password resets.
I forgot my library account password. How can I reset it?
Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.
How old do you have to be to create a library account?
You must be 15+ to create your own library card. You will need ID and proof of address. A parent or carer can create a library card for a child to begin borrowing books before they are 15.
How can I update my contact information in my Greenwich Libraries account?
To update your details you can visit your local library or email Greenwich.Libraries@GLL.ORG

Borrowing

Here you'll find everything about borrowing books, overdue loans and returns
How many items can I borrow at a time?
You can borrow 25 items at a time.

Can I extend my loan?
Yes, login to your account to manage your loans and your account, click the "Renew" button to extend your loan. 
Please note, certain circumstances such as the item being reserved for another customer may prevent items from being renewed.

I've been charged for an overdue loan. What are my options?
To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please email Greenwich.Libraries@GLL.ORG 

What is the maximum time limit for loans?
Items are issued for 3 weeks. 
Should you wish to renew your loan, you can do so in your account, provided it is not reserved for another customer.

How many digital eLoans am I allowed to have at one time?
You can borrow up to 10 eBooks or eAudiobooks at any one time on Overdrive/Libby. Magazines are unlimited.
On ULibrary, you can borrow up to 6 eAudiobooks at a time. 
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.

What is the maximum time limit for digital eLoans?
On Overdrive/Libby you can choose to loan items for 7, 14 or 21 days, and they can be renewed if not reserved by another customer. Items can be returned early should you wish to borrow an item and have already borrowed 10 items.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early. 

Fees and charges

Find out about the fees and additional charges for different services at Greenwich libraries. 

What additional charges are at Greenwich libraries?
Greenwich Libraries charge for DVD loans. Greenwich Libraries also charge £1 to request a book not already on the catalogue. 

How do overdue charges work?
For members aged 15+ books and audio loans are charged 20p for each day they are overdue, maximum fine per item is £20. DVDs are charged £1 per week it is overdue with a maximum fine of £20 per item.
How can I pay fines for overdue items?
To pay fines log in to your account and click on 'Charges' in the account menu. To pay, click on the blue Pay button and follow the on screen instructions.
For any queries relating to any fines please speak to staff at your local library.
I've been charged accidentally. What should I do?
Please email Greenwich.Libraries@GLL.ORG

Bookings

Find out more about room hire, activity or event booking and cancellations at your local library.

How do you book a room?
Book a room using our room booking services. Please go to https://www.better.org.uk/library/london/greenwich/workspaces-and-facilities/room-hire 

How can I book an event or activity at my library?
Go to the events and activities page and select your activity. Not all events need to be booked. Please contact the library hosting the event for confirmation.


How do you cancel library bookings?
You can cancel bookings by contacting the library hosting the event. 

Can I make bookings at other libraries in my area?
Yes you can book or attend events at any Greenwich Library. However, other libraries outside of Greenwich borough require an additional membership.

General

Still got a question? Find answers to other queries below. 

Can I return items to any Greenwich library?
Yes, items can be returned at any Royal Borough of Greenwich Library. To find your nearest library, visit our Find a Library page

How can I find accessible facilities at my library?
How do you request stock?
Visit or contact your local library and they will assist with this.

Greenwich Library and Information Service Byelaws
GREENWICH LIBRARY AND INFORMATION SERVICE BYELAWS BYELAWS made under Section 19 of the Public Libraries and Museums Act 1964 by Greenwich Council

 1. In these byelaws, unless the context otherwise requires:  (a) "the Act" means the Public Libraries and Museums Act 1964;  (b) "charge" means any charge imposed in accordance with the Regulations;  (c) "child" means a person under the age of 15 years;  (d) "emergency situation" includes situations where a library or part of a library is required to be evacuated for security reasons or because of threat from fire or other hazard and practices and false alarms in relation thereto;  (e) "last known address" means the last address held on the library authority's records;  (f) "the library authority" means Greenwich Council;  (g) "library" means :  (i) any premises which are occupied by a library authority and are premises where library facilities are made available by the authority, in the course of their provision of a public library service, to members of the public;  (ii) any vehicle which is used by the library authority for the purpose of providing a public library service to members of the public and is a vehicle in which facilities are made available;  and includes any part of such premises or vehicle;  (h) "the library officer" means any officer employed by the library authority in connection with its functions under the Act;  (i) "library property" includes property owned by or provided for the use of the library authority whether or not it is made available by the library authority for use by the public and property obtained by the library authority for the loan to or use of the public; (j) "the Regulations" means The Library Charges (England and Wales) Regulations 1991 S.I.1991/2712;  (k) words importing the masculine gender include the feminine, words in the singular include the plural and words in the plural include the singular;  (l) expressions used, unless the contrary intention appears, have the meaning which they bear in the Act and Regulations. 

2. An act performed in connection with the proper execution of his duty by a library officer shall not be a contravention of these byelaws.

3. No person shall give a false name or address for the purpose of entering the library or for the purpose of using any library facility.

4. No person who in the reasonable opinion of a library officer is offensively unclean in person or clothing or both shall remain in the library after having been asked by a library officer to leave the library.

5. Except with the consent of a library officer, no person shall :  (a) cause or allow any dog (other than a working dog accompanying a disabled person) or other animal belonging to him or under his control to enter or remain in the library;  (b) bring into any part of the library a wheeled vehicle or conveyance other than a wheelchair, pram, pushchair or shopping trolley;  (c) enter or remain in any part of the library which a reasonable person would or should know is prohibited to the public; or  (d) remain in the library after the time fixed for its closing.

6. No person shall remain in the library after an emergency situation has been made known to him. 

7. No person shall, unless specifically permitted by a library officer, take or attempt to take any library property from the library or past a check out or security point.

8. No person shall, without lawful excuse, destroy or damage any library property intending to destroy or damage such property or being reckless as to whether such property should be destroyed or damaged. 

9. No person shall behave in a disorderly manner in the library, use violent, abusive or obscene language therein, or intentionally or recklessly cause or do anything likely to cause injury to any other person or property.  

10. No person shall sleep in the library after having been requested not to do so by a library officer. 

11. No person shall remain in a library without making proper use of the library's facilities after having been requested, by a library officer, to make such proper use of the facilities.  

12. No person shall engage in audible conversation in any part of the library, set apart as a reference department, study area, or for reading after having been requested not to do so by a library officer or where such conversation is prohibited by notice or after having been requested not to do so by a library officer.

13. No person shall intentionally or recklessly obstruct any library officer in the execution of his duty or intentionally or recklessly disturb, obstruct, interrupt, abuse or annoy any other person properly using the library.

14. No person shall: -  a) Without the consent of a library officer, use computer facilities provided by the library  b) Use such facilities outside of time allocated to that person  c) Use such facilities to access offensive, racist or illegal material  d) Use sound facilities in computers at an excessive volume, nor refuse to turn them down when requested to do so.  

15. No person shall, without the consent of a library officer, intentionally display, distribute, or leave any bill, placard, notice or other document in the library.  

16. No person shall, without the consent of a library officer, offer anything for sale in the library or canvass or seek signatures for petitions.  

17. No person having charge of a child under the age of 8 shall without the consent of a library officer leave him unsupervised in the library.  

18. No person shall smoke, light a match or use a cigarette lighter in the library. 

19. No person in any part of the library shall inhale any toxic substance for the purpose of causing intoxication or take any controlled drug as defined by Schedule 2 of the Misuse of Drugs Act 1971 other than drugs dispensed for and pursuant to prescription issued for him by a doctor under and in accordance with the aforesaid Act. 

20. No person shall, except with the consent of a library officer, eat or drink in the library.  

21. No person shall, except with the consent of a library officer, cause or allow any mobile telephone, portable computer, or other electrical equipment, or apparatus for the reception of sound broadcasting or for the reproduction of sound, to be operated or charged in any part of the library to which the public has access. 

22. No person who:  (a) borrows library property which is or if returned would be late  (b) fails to pay any charge shall, unless with the specific consent of a library officer, borrow any further library property.  

23.   (a) Any person who has borrowed library property which if returned would be returned late and who has been served with a notice by the library authority demanding return of the library property shall return the library property to a library within 14 days from the date the notice was served.  (b) For the purposes of this byelaw, a notice may be served upon any person by delivering it to him, or by leaving it at his last known address, or by sending it by post addressed to him at that address.  

24. Except as regards byelaws 8 and 18 in respect of which a prosecution may be brought under the Criminal Damages Act 1971 or the Misuse of Drugs Act 1971 respectively, any person who contravenes any of the foregoing byelaws shall be liable to prosecution by the library authority and shall be liable on summary conviction to a fine not exceeding level 2 on the standard scale in respect of each offence. 

25. A library officer may exclude any person who contravenes any of the foregoing byelaws from any library maintained by the library authority under the Act.  

26. On the coming into operation of these byelaws, the byelaws relating to libraries which were made by Greenwich Council on the 3rd day of August 1966 and were confirmed by Secretary of State for Education and Science on the 23rd day of September 1966 shall be revoked.  

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