Wandsworth Libraries

Wandsworth Help Centre

New Website Support

Welcome to the new Better Libraries website.
We hope that you will enjoy exploring the new Better Libraries experience, and accessing all of your library services in one place.
 
Currently our website is in Beta Testing mode, this is a phase where real users access a website to help identify bugs or errors that only occur with active use. This does mean that you may encounter these issues while using our new service.
Should you discover something that doesn’t quite look right, please get in touch with our Website Support team for assistance at website.support@gll.org
Where possible, please take a screenshot to help illustrate the issue, and supply which page the error occurs on, the easiest way to supply this information is by copying and pasting the address in your browser's address bar at the top of your screen, which starts http://www.better.org.uk/library.
Thank you for your patience while we transition to this new service.

During this transition period, new library users should continue to join the library via our legacy catalogue.

Membership

Learn about our library memberships, including how to join, what's included, and more. 
How much does a Wandsworth library membership cost?
We believe everyone should have access to their local library. That's why it is free to join. All you need to do is sign up online or you can become a member by visiting one of our libraries. Some items on our programme come with an additional charge, such as printing. Please ask at your local library.
How do I sign up for Wandsworth Libraries?
You can join online at https://prism.librarymanagementcloud.co.uk/wandsworth/join
Afterwards, take your temporary library card number to your local Wandsworth Library, along with proof of name, address and signature to get your library card.
What's included in a Wandsworth Libraries membership?
You can borrow up to 50 books for 3 weeks. Your library card also gives you access to the library computers and online services where you can download ebooks and audiobooks, read magazines and newspapers, and get free access to online subscription services.
How do you cancel or renew your membership?
To renew or cancel your library membership please email Wandsworth.Libraries@GLL.ORG

Want to know more about becoming a library member?

Wandsworth Library Memberships

My account

For all account-related queries, from logging in to password resets.
I forgot my library account password. How can I reset it?
Click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact library staff.
How old do you have to be to create a library account?
You must be 15+ to create your own library card. You will need ID and proof of address. A parent or carer can create a library card for a child to begin borrowing books before they are 15.
How can I update my contact information in my Wandsworth Libraries account?
Visit https://prism.librarymanagementcloud.co.uk/wandsworth/login to manage your account details online or speak to staff at your local library.

Borrowing

Here you'll find everything about borrowing books, overdue loans and returns
How many items can I borrow at a time?
The standard limit is 50 items per library card. Check your account or inquire with library staff for specific details.

Can I extend my loan?
Yes, visit https://prism.librarymanagementcloud.co.uk/wandsworth/login to manage your loans and your account.

I've been charged for an overdue loan. What are my options?
To pay fines visit https://prism.librarymanagementcloud.co.uk/wandsworth/login
For any queries relating to any fines please speak to staff at your local library.


What is the maximum time limit for loans on the online catalogue?
Library books can be borrowed for 3 weeks.
For details on on how long you can keep online resources for please see Libby and Overdrive for more details by going to
http://prism.librarymanagementcloud.co.uk/wandsworth/assets/-/eBooksAudioandMusic.html

Fees and charges

Find out about the fees and additional charges for different services at Wandsworth libraries. 

What additional charges are at Wandsworth libraries?
Overdue items for adult library users (aged 18-64) are 25p per book per day, 35p per day after 28 days, to a maximum charge of £8.50. 
Printing is charged at 10p per page for A4 black and white, A4 colour 25p, A3 black and white 20p, and A3 colour 
There is a £1 charge for reserved items, payable on collection.

How do overdue charges work?
Overdue items for adult library users (aged 18-64) are 25p per book per day, 35p per day after 28 days, to a maximum charge of £8.50. 
Printing is charged at 10p per page for A4 black and white, A4 colour 25p, A3 black and white 20p, and A3 colour 
There is a £1 charge for reserved items, payable on collection.
How can I pay fines for overdue items?
To pay fines visit https://prism.librarymanagementcloud.co.uk/wandsworth/login
For any queries relating to any fines please speak to staff at your local library.

I've been charged accidentally. What should I do?
Please speak to staff at your local library.

Bookings

Find out more about room hire, activity or event booking and cancellations at your local library.

How do you book a room?
Book a room using our room booking services. 

How can I book an event or activity at my library?
Go to the events and activities page and select your activity. Not all activities need to be booked.


How do you cancel library bookings?
You can cancel bookings by contacting the library hosting the event.


Can I make bookings at other libraries in my area?
Yes you can book or attend events at any Wandsworth Library. However, other libraries outside of Wandsworth borough require an additional membership.

General

Still got a question? Find answers to other queries below. 

Can I return items to any Wandsworth library?
Yes, you can return Wandsworth library books to any Wandsworth library.

How can I find accessible facilities at my library?
How do you request stock?
Please speak to staff in your local library.

Can't find what you're looking for?

Need more information about Wandsworth libraries? Click the button below to get in touch with your local library and speak to a staff member. 


Contact us