Bromley Help Centre

We believe everyone should have access to their local library. That's why our library memberships are completely free*. All you need to do is sign up online or you can become a member by visiting one of our libraries. 

*Some items on our programme may come with an additional charge. Please ask at your local library.

You can sign up for a library card by visiting any Bromley borough library and signing up. 

If you have a proof of identification or address that is not mentioned above, you may require manager approval before we can sign you up.

You can also sign up online by following this link. Please be aware that to collect your library card, you will still need to provide proof of identification and address on your first visit.

With your library card, you will have access to:

And much more! Visit this page or contact your local library for more information. 

You can cancel your library membership by visiting any of the Bromley borough library branches.

Alternatively, you can email customerservices@gll.org or call your local branch. 

To reset your library account password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. 

If you need further assistance, please contact library staff.

As a library user, you must be at least 16 years old to create a library card for yourself. 

If you are under the age of 16, a parent or guardian must be present. 

Contact information can be changed by visiting any Bromley borough library and issuing a request.

If you are looking to remove information from your account, contact your local library for further support. Please be aware that removing your active address from the account may result in an impact to your library experience.

The standard limit is 25 items per library card. 

Check your account or inquire with library staff for specific details.

Loans can be extended by either calling up any of the Bromley borough libraries and quoting your library card number or item number, or by dropping in and asking us.

You can also renew via the website and app by logging in and visiting the loans page.

Items loaned by any of the Bromley borough libraries can be returned to any of the 14 Bromley borough libraries. 

Any items that are overdue may incur a charge. This charge varies with item type, but even heavily overdue items will never exceed an £18 charge per book under typical circumstances. Lost items may incur both the overdue fee (if overdue) and the cost of the book. See our charges section for more information.

Library books and other items typically incur a 25p overdue fee, per book, per open day. This may vary, please read the Fees & Charges section for more information.

Items are issued for 3 weeks. 
Should you wish to renew your loan, you can do so in your account, provided it is not reserved for another customer.

You can borrow up to 10 eBooks or eAudiobooks at any one time on Overdrive/Libby. Magazines are unlimited.
On ULibrary, you can borrow up to 6 eAudiobooks at a time. 
On Freegal you can download 3 music tracks in MP3 format each week, and stream 3 of hours of music each day.
Pressreader does not have a limit for the number of newspapers or magazines you can access.

On Overdrive/Libby you can choose to loan items for 7, 14 or 21 days, and they can be renewed if not reserved by another customer. Items can be returned early should you wish to borrow an item and have already borrowed 10 items.
On ULibrary, eAudiobooks are issued for 21 days at a time, and cannot be returned early. 

If you have lost a book, be aware that you must pay the full replacement cost of the title. This price is defined by our records of the book, and varies from title to title.

Should you find the book shortly after paying the lost fee, you are fully entitled to the full replacement cost refunded to you via the original method of payment, minus a £4 administrative charge. 

Faxing (Only available at Penge, Mottingham, and Shortlands library)

Prices may vary. Call an applicable branch for more information.

In the Bromley borough, overdue charges accumulate on library items that are past their return date.

Children's books do not incur overdue fines.

Fines can be paid at any Bromley borough library. Card and cash are accepted at all locations. Regrettably, we cannot take American Express at any Bromley borough library location.
Alternatively, to pay fines online log in to your account and click on 'Charges' in the account menu. Click on the blue Pay button and follow the on screen instructions.

If you believe you have been charged in error, please call your local library during opening hours and ask for further assistance.

To book a room, please contact your local library and request further information.

Go to the events and activities page and select your activity. 

Some events are registered for in-branch. Please call your local library for more information on how to sign up for events.

If you're looking to cancel your booking, please contact the branch you booked at directly.

Even though not every library in the borough has a hireable space, we're confident that you'll find a venue that suits you.

For more information about the hireable venues available across GLL's many locations, click here.

Before setting out, we recommend checking your target library's webpage for the accessibility section to make sure that library is right for you.

Customers can also call individual libraries and speak to staff on-location that can answer any questions about accessibility.

Click here to view all libraries in the Bromley borough.

Click here for more information about wheelchair accessibility in Bromley borough libraries.

Customers can also call individual libraries and speak to staff on-location that can answer any questions about wheelchair accessibility.

If you are interested in titles we don't carry, and think we should acquire them, please contact:  stocksuggestions@gll.org with the following information:

Please be aware that we have a set list of providers. As such, some titles or self-published works may not be purchasable.

We are open to suggestions for specific sections or subsections of our stock and to books in other languages.

Bromley libraries take all legal UK tender, and most forms of card payment. Regrettably we cannot accept American Express.

Payments can also be paid online, where applicable.