Membership Upgrade

Confirm the email linked to your membership so we can locate your account, or provide the email you’d like to use for your new membership.
This is the name of the leisure centre, sports facility, library or location that your query relates to. Please select the Borough first before selecting the leisure centre.
Please ensure you provide the correct Membership Number or Customer ID (usually begins with 2-3 letters or "BETTER" followed by numbers): This can be located at the top right hand side of any emails we have sent you; or Via the 'home portal' when you log in on the home page under the pupil name or Via the Better UK App, viewable when loading your Member Card (number located under the barcode). Please include all the numbers and letters as they appear, being careful not to mix up the letters 'I' and 'O' with the numbers '1' and '0' If your Membership Number or Customer ID is incorrect there will be a delay in processing your request. If you are not a member, please type N/A.
Please provide the date you would like the change to take place. Max 2 months in the future. We will aim to process your request within 7 days from the date you selected, however if we need to make contact with you to discuss further or to take any additional payments, this may result in a slightly longer timeframe. If your next direct debt is within 7 days from the date we process changes, we will need to take an additional payment to cover the period before your next Direct Debit payment is taken.
Please provide as much detail as possible about your request, and a member of our team will be in touch as soon as they can.
By ticking this box, you confirm that you have read and agreed to our Terms and Conditions (www.better.org.uk/legal-policies/terms)