Please ensure you provide the correct Membership Number or Customer ID (usually begins with 2-3 letters or "BETTER" followed by numbers):
  • This can be located at the top right hand side of any emails we have sent you; or
  • Via the Better UK App, viewable when loading your Member Card (number located under the barcode); or
  • Via the my account area of the website when logging in to book an activity
  • Please include all the numbers and letters as they appear, being careful not to mix up the letters 'I' and 'O' with the numbers '1' and '0'
  • If your Membership Number or Customer ID is incorrect there will be a delay in processing your request and you may still have your next Direct Debit taken until we have confirmed your correct details
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