Contact Us

If you have questions about activity bookings, membership freezes or changes, or facility opening times, you can find your answers faster by searching our frequently asked questions.

If you are under 16, please ask a parent / guardian to complete this form for you.

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If you still haven’t found what you’re looking for, our customer service team are on hand to help. Please use the contact form below and we'll get back to you as soon as possible.

We are committed to protecting your privacy and we therefore ask that you please read our Privacy Notice before providing us with any personal information.

Other ways to contact us


Online

Our @betterhelpers team is available to help on Twitter, weekdays from 9am - 6.30pm and weekends from 9am – 5.30pm.


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Phone

Contact any of our locations by phone to speak to a member of our customer service team. Each location's phone number can be found on the overview section of their dedicated website page. View our centre finder to search for your nearest location's website page.

 

Find your local centre

 

To ensure your enquiry can be dealt with quickly, when you call you will hear a variety of options available to you. These options are:

  • Press option 1 for bookings
  • Press option 2 for local centre information
  • Press option 3 for lessons and courses
  • Press option 4 for memberships

For general enquiries, please call our helpful customer service team on 03301231500. You will be charged a local rate for calls to this number.

Lines are open:
Monday to Thursday, 8am to 9pm
Friday, 8am to 6pm
Saturday and Sunday, 8am to 4pm

Write to us

GLL
Middlegate House
The Royal Arsenal
London
SE18 6SX