Date posted 17 Apr 2019
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From 22nd April 2019 we’ll be moving towards making Better Gym Sleaford a cashless facility. The use of cash by our customers has declined significantly over recent years, with more and more people booking online and using credit or debit cards.  We are confident that this move, to totally remove cash-based transactions, will improve customer service by reducing queues at reception and eliminating the potential for cash thefts.

We have implemented a cashless operation in several centres across the UK and this has allowed us to vastly improve our speed of service and customer experience.

We will be working with all our customers to ensure that they are able to manage the change and find a suitable, alternative method of payment, should they currently be using cash.

Move to cashless transactions: Frequently asked questions

  1. Q. How can I book to use the pool, a lesson or course?
  2. A. From 22nd April we will be asking you to pay by credit or debit card. You can do this online via our website, by phone or in person at our reception desk.
  3. Q. Will I be able to pay for drinks and snacks within the centre with cash?
  4. A. No, we will now only be accepting card payments for the remaining stock we have left and will be installing new coffee machine and vending machine.
  5. Q. Can I pay by cheque?
  6. A. No, we will not be accepting payment by cheque.
  7. Q. Can I purchase gift cards in centre?
  8. A. Yes, gift cards will be available in centre.
  9. Q. I don’t have a credit or debit card. What should I do?
  10. A. Please speak to the centre for help and advice on the options available to you.
  11. Q. I am confused about these changes, who can I speak to for help and advice?
  12. A. Please call 01529304770 or email gymsleaford@gll.org for help and advice on these changes