Terms and conditions

Better Memberships and activities are provided by GLL (Greenwich Leisure Limited).

These terms and conditions (“Terms”) set out the agreement between GLL (“Us”, “We”, “Our”) and  You when You pay for a Membership with Us and/or use Our facilities. Better facilities include leisure centres, gyms, swimming pools, extreme sports, water sports centres, indoor and outdoor sports venues, libraries, activity play centres, climbing and theatres plus other types of facilities as acquired and operated by Us. Facilities are generally owned by Partner Organisations and are managed by Us on their behalf. There may be additional terms and rules which apply to a particular facility and You should familiarise yourself with these. You are advised to read these Terms and rules carefully. By continuing with Your application and whenever You use Our facilities, You confirm that

You understand and accept all of the Terms below and you will adhere to any local rules. Acceptance of Your application and any subsequent withdrawal of Membership are at Our absolute discretion.

By agreeing to these Terms, You acknowledge and agree that in entering into this agreement You are not relying on any promise, assurance, statement, representation, warranty or understanding except as expressly provided in these Terms.

Where a Term is generic this applies to all customers, however some of the Terms and Conditions will only apply to specific members, memberships or activities and may not be relevant to all customers.

Activity Fee       

A non-refundable fee in the event You cancel Your booking, or You fail to show up for Your activity

Block Bookings

A series of activities, lessons and courses for a set period of time paid for in advance (usually) in one lump sum

Booking Member/Membership               

A Member who pays full price for activities on an “as and when” used basis but may book activities in advance

Cancellation Fee             

An administration fee of £30 (plus VAT) applicable to Contracted Memberships only

Commencement Date  

Means the date on which Your Membership starts

Contracted Annual Membership             

A Member who pays for a 12 month Membership in one annual lump sum

Contracted Monthly Membership          

Member who pays for a 12 month Membership monthly in advance by Direcr Debit (“DD”) on a monthly basis

Cut Off Date      

Cut off Date refers to the last date that changes will be accepted to make changes to your next DD

Cooling Off Period         

Means 14 calendar days from the date and time You purchase any goods or services from Us online (including but not limited to Memberships and gift cards)

Cycle Fee           

A monthly fee paid in advance for a set of included activities that are a benefit of the membership type

Direct Debit (“DD”) 

Contractual arrangement made with Your bank that allows Us to collect money at agreed dates.

Data Protection Legislation        

The General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, as amended, replaced or superseded, and all other applicable laws and regulations relating to the processing of personal data and privacy together with any applicable guidance and/or codes of practice issued or endorsed by the Information Commissioner or relevant government department in relation to such legislation

Exceptional Circumstances        

Means significant illness (which precludes you from the use of your Home Facility), significant injury (which precludes you from the use of your Home Facility), loss of livelihood, change of principal place of work or home (where you could not reasonably be expected to use Your Home Facility or an alternative Better facility) or any other circumstance You can evidence to our reasonable satisfaction to be exceptional and require early termination of Your Membership

GLL        

Referred to as Us within this document. Greenwich Leisure Limited also trading as Better, is a charitable social enterprise Inland Revenue charity No. XR43398 and IPS registration no. 27793R, registered in England and Wales, whose registered office is at Middlegate House, Seymour Street, The Royal Arsenal, London SE18 6SX

Home Facility   

The facility, gym or centre at which Your Membership is registered, unless altered by You. This will be the facility selected by You during the online joining process, or the facility at which you joined. Your Home Facility governs the content and type of communication We will send to You

Joining Fee        

A one off fee paid on some memberships where applicable

Member             

“You” – whichever Membership Option that You have selected, You are a valid Member so long as You pay the Fees that are due on time and You adhere to the Terms and Conditions and facility and / or activity rules. ‘You’ also applies to any individual aged less than 16 years on who’s behalf you are signing

Fees     

On-going or upfront amounts payable for Membership, Monthly, Paid in Full or Block Payment

Late Cancellation Charge            

A charge made for cancellation made less than 4 hours before the activity start time

Membership    

Membership is for a single location or a group of locations for Leisure Centres and/or Libraries

Membership Portal or Home Portal       

Where You can access details of Your Membership online via your account or for lessons and courses customers via Home Portal.

Month In Hand

This is an additional non refundable payment taken from You when You take out some Memberships paid for by Direct Debit. This payment is equal to one month Fee. It does not affect your first Direct Debit payment

Monthly Prepaid Member/Membership

A Member who pays for their Membership monthly in advance by Direct Debit

No Show Charge             

A charge made for failing to cancel an activity before the start time and not attending the activity

Partner Organisations

Third parties who generally own the facilities, which are managed by Us on their behalf

Pay & Play Member/Membership          

A Member who holds a Membership and pays for activities on an ‘as and when’ basis, some of which will be discounted

Pro Rata Fee     

A proportion of the Fee paid in advance before your first Direct Debit for some memberships

Rules

Centre / facility rules, Swim Safely and any other activity rules are those that are on display at each facility  or online and should be read and adhered to

1.1. If Your application for Membership is accepted, Your Home Facility will automatically be assigned as defined above. It is  Your responsibility to notify us should you wish to alter Your Home Facility please refer to Section 5 (Making changes to Your Membership)

1.2. You must produce valid proof of Membership on each occasion that You visit Our facilities. You will be required to present this for validation on arrival. If you do not present relevant proof You will be refused Membership benefits on that occasion. Where they are generally available You will be able to purchase instead an activity ticket at the standard price, or a Day Pass in order to gain entry or access. If you continue to use a physical membership card and a replacement is required this can be requested and will be provided upon payment of the prevailing charge

1.3. Your Membership will not be valid until and unless You have had Your photograph recorded on our systems; this is to prevent fraud, misuse and abuse of Membership benefits

1.4. Where a discounted Membership is purchased such as concessionary,  corporate, disability, joint or age related, proof of eligibility is required prior to Your first use; this can be uploaded online via the membership portal  in our  online member services or provided in person at Your Home facility.  You will be required at regular intervals to provide new proof as required by Us. If your entitlement changes, You must notify Us.

1.5. If You fail to provide proof of eligibility for a discounted Membership within 14 days of Your Membership start date then the relevant discount will be removed and the Membership Fees will revert to the full price.

1.6.   Your Membership is non-transferable. You must not allow anyone else to use Your Card, Membership number or Barcode. If You allow Your card to be used by any other person, Your Membership will be cancelled without refund of any Fees or Activation and/or Joining Fees; no further or future applications for Membership will be accepted for a minimum of 12 months. Future eligibility for Membership will be reviewed at least annually upon request

1.7. Should You lose Your proof of membership, please inform Your Home Facility. We will issue You with a replacement for which You will incur a small replacement charge

1.8. Use of the facilities must always be in accordance with Your Membership. You are required to pay for and have a valid ticket for all activities in which You participate that fall outside of Your Membership Option

2.1. A non-refundable Joining Fee is payable on some Memberships (unless waived as a promotional offer)

2.2. Some online Monthly Prepaid Memberships are subject to a Joining Fee, Upfront Fee and Cycle Fee (Unless waived as a promotional offer)

2.3. All Fees paid in advance are non refundable, unless the circumstances set out in cancellation provisions (clauses 2.5, 3.9, 5.11 or 5.12) apply

2.4. Unless in accordance with the suspension of Membership (clauses 5.21, 5.11, 5.23 and 5.24) or where a Membership has been cancelled in accordance with these Terms, Your Fees shall remain payable throughout the Membership period irrespective of Your use of the facility

2.5. We operate a Cooling Off Period on all Memberships purchased online. This means that if you change your mind and for any reason decide that You do not want to continue with your Membership, You can notify Us of your decision to cancel within 14 days of applying and We will not charge you. All joining and fees paid in advance will be refunded, providing that you have not waived your right to cancellation by receiving Membership benefits during this period.

2.6. You will need to purchase a new Membership in order to continue using the facilities if your existing Contracted Annual Membership expires without a renewal being put in place, or if any due payment is missed for any Pre Paid Monthly Membership (subject to clause 2.11 below). Such new Memberships will attract the usual Joining Fee and/or Advance payment charges where applicable

Monthly Prepaid Membership and Contracted Monthly Membership

2.7. Where You join as a Monthly Prepaid Member or Contracted Monthly Member You must pay by DD. You will be notified of the DD collection date at the time of joining

2.8. Monthly DD are a full binding contract between Us and You and will automatically continue until You notify Us otherwise in writing

2.9. Failure to make any due payment will initially result in the Membership being suspended and admission to all relevant facilities will be denied until all outstanding payments have been made. We retain the right to recover all outstanding balances including Activity Fees

2.10. All Membership prices are reviewed from time to time and at least once per calendar year. If Your Fees are paid by DD and are due to be changed, We will notify You at least 10 working days in advance by email and/or by letter

3.1. Use of any of Our facilities and activities is subject to:

3.1.1. Your adherence to the facility Rules and any other rules pertaining to that activity or facility

3.1.2. Availability of the activity programme. This will vary from day to day and at various times. Our programmes often include exclusive sessions for beginners only, for experienced users only, for women only, for children only, for people with disabilities only and for older people only as well as closure for special events and activities. You are deemed to understand that this may restrict  Your use from time to time and that no financial adjustment will be made to Your Fees

3.1.3. The safe capacity of the facility

3.1.4. You wearing attire appropriate to the activity

3.2 In all cases, Our interpretation of the Rules and these terms will take precedence and the decision of Our Manager or his / her nominee is final and must be respected

3.3 Our managers have the right to a) refuse admission b) ask You or a member of Your party to leave the premises c) exclude You or a member of Your party in the future from Better facilities at their absolute discretion.

3.4. Such action may be taken where You or a member of Your party fails to observe any of these Rules and conditions of use or where appropriate in the reasonable opinion of Our Manager

3.5 If You are excluded from future use of Better facilities Your Membership will be terminated. You will not receive a refund of any Fees paid for or in connection with Your Membership.

3.6. We may sometimes need to postpone, alter, cancel or introduce new activities temporarily or permanently at any time for any reason, including in response to customer feedback and/or to withdraw equipment and/or facilities for any reason including but not limited to maintenance, repair and alteration

3.7 We will, where reasonably possible, display notices in the facility advising You of the change at least 1 week beforehand. Your Membership will generally provide You with access to more than one facility or activity which will enable You to select an alternative should Your regular facility become unavailable to You temporarily or permanently at any time for any reason

3.8 We will not reduce or refund any Fees because of or in response to such unavailability of facilities, whether or not this is due to the programming of activities and classes but if We make a significant change You may cancel Your agreement in accordance with clause 5

3.9 Where You have paid in advance and are due to attend a lesson or course and We are unable to offer You an alternative time, day or location for this lesson or course we will amend Your next DD date to reflect the cost of this individual session as per the Variable DD Guarantee You signed when joining

3.10  Lockers located at Our facilities are for the use of Members using the facility only and can be used under the following conditions:

3.10.1. You must not take locker keys off of the premises (except where the locker has been rented under the terms of the “locker membership” scheme where available)

3.10.2 We have the right to gain access to any locker at any time if this is deemed necessary; We will empty all lockers each night and store any items found as lost property

3.10.3. You must not place any illegal goods or consumables, toxic, polluted or contaminated goods, flammable or hazardous goods, living plants or animals, food or perishable goods or waste in the lockers

3.10.4. Lockers are not to be used for valuable items. We accept no responsibility for the criminal activity of others and items left are done so at your own risk

3.11. Your Health is your Responsibility. Exercise carries it's own risk, and you should therefore never exercise beyond your ability. If you have any doubts as to your fitness, or you have any medical conditions that may affect your safety through exercise, you should seek advice from your doctor before partaking in the activity.

When joining online, you made the following statement concerning your health:

I wish to embark on a programme of physical activity and confirm that I do not have any health conditions which may prevent or adversely affect my participation in the exercise programme and/or induction. If my health status changes, I will seek guidance and clearance to exercise from my General Practitioner or other relevant heath professional before participating any further in the physical activity.

3.12. You are not permitted to enter the facilities or partake in activities when under the influence of alcohol or illegal drugs

3.13. You are not permitted to bring any animals into any facility with the exception of assistance dogs. If You know You require the use of a guide dog when applying for Membership or during Your Membership term, please inform Us at that time

3.14. You are permitted to use photographic and recording devices on a ‘one-off’ or casual basis whilst using our premises. Use of such devices must be deemed appropriate which is at the discretion of the Management. You are not permitted to use photographic or recording devices at any time in changing areas. No photography is permitted in Children’s Centres without the consent of the Manager.

3.15. You are not permitted to smoke, vape or use e-cigarettes anywhere on the premises or in the immediate vicinity

 4.1.  Bookings & Payment Terms

4.1.1. You are encouraged to make your activity bookings online, however should you require assistance our concierge staff will be able to assist you at the centre. It is advisable to book these activities in advance in order to secure Your place. You can register and book online through our online member services, better bookings platform or by using the Better App that can be downloaded from the App store.

4.1.2. Depending on Your type of Membership, some activities will be included and be free of charge (“Included Activities”) and some will not be included and will be chargeable (“Non-Included Activities”)

4.1.3.   All bookings must be made in the name of a specified Member. Bookings are not transferable between customers

4.1.4.  You must always register your attendance by scanning your membership card at the centre reception or entrance gates otherwise you will be marked as non attended and charged a No Show charge.

4.2. The following BOOKING AND PAYMENT rules apply

For all Bookings by all customers

4.2.1. All bookings for activities NOT included in Your Membership must be paid for at the time of booking. The Activity Fee is non-refundable in the event You cancel Your booking, or You fail to show up for Your activity. If You arrive late for Your booked activity, GLL has discretion to refuse You access depending on the activity booked and any relevant health & safety considerations. All activity sessions include an element of a set up time or set down time

Contracted Annual, Contracted Monthly & Monthly Pre Paid Members

4.2.2. As a prepaid Member, You may make single activity online bookings via the better App or Better Website 7 days in advance from 6pm for swimming, 8pm for gym and from 10pm for fitness classes and other activities each night. 

Pay and Play Members

4.2.3. As a Pay & Play Member, You may make single activity online bookings via the better App or Better Website 7 days in advance from 6pm for swimming, 8pm for gym and from 10pm for fitness classes and other activities each night.

Non-Members/Booking Members

4.2.4. All non-members/booking members participating in activities with or without a Member must in addition to the Activity Fee pay an admission fee at the reception on entry to the facility. Admission Fees are revised from time to time and are displayed at reception and/or on our website at www.better.org.uk

4.2.5. If as a non member, You register for online bookings You receive a status of a ‘booking member’ or ‘customer’ and may make single activity bookings via the Better App & Better Website 5 days in advance from midnight

4.3. The following BOOKING CANCELLATION TERMS apply to all bookings:

4.3.1. To cancel a booking We recommend that you cancel your booking via the App. Alternatively you can cancel your booking online via  your account or in person in your local leisure centre. 

4.3.2. The Late Cancellation Charge and the No Show Charge are chargeable where the cancellation conditions set out below are not met. Each of these charges is currently £3.00, but is subject to review from time to time

4.3.3. Any Late Cancellation and No Show Charges will be noted on Your Membership record and Your ability to use Our facilities or make further bookings will be blocked until these charges are paid in full

These charges can be paid online via your account.

For All Members

4.3.4. If You cancel via the Better UK app or online in advance of the 4 hour cancellation period, You  will automatically be issued with credit note to your Better account valid for a period of 12 months. Credit note can be redeemed to their full or part value against future bookings. This is currently only applicable to bookings made via Your online member services account in the app or online. 

 4.3.5 There may be occasions where you are legitimately not able to provide more than 4 hours notice to cancel your booking - in line with our booking policy. These instances would be a sudden emergency, pregnancy, those who live with hidden disabilities or health conditions and members with a registered disability. Should this be the case, members can contact us in centre, or via our customer Experience Department, to request to have the late cancellation charge waived and removed from your account

Time Cancellation made by Member	Paid for activity	Included activity
Early Cancellation – cancellation made 4 hours or more before the activity start time	No refund due Credit issued	No charge
Late Cancellation – cancellation made less than 4 hours before the activity start time	No refund or credit due	Late Cancellation Charge
No Cancellation / No Show	No refund or credit due	No Show Charge

 

4.4. Activity Terms and Conditions

You must comply with all our Activity Terms and Conditions at all times they are available to view  here.

 

5.1. You should ensure that Your Membership details are kept up to date. You can access Your own information via the Membership Portal through our online member services or for Members using lessons and courses via Home Portal or You can ask our Customer Experience Team to update Your records by emailing customerservices@GLL.ORG

5.2. If You select to manage Your details via the better App or Better Website online, You will be asked to create a user name and password to manage Your account information. It is Your responsibility to keep these safe. Your online account can be access via the Membership Portal through our online member services or for lessons and courses members via Home Portal.

5.3.   Should You wish to change Your bank details, You should contact Your Home Facility either via the “Contact Us” form on Our website.

5.4.   If You ask Our staff to update the details of Your Membership or a membership for which You pay, including bank account details, You will be required to provide proof of Your identity before any changes can be effected

5.5.  For some type of Memberships you are able to purchase additional activities at a reduced rate referred to as “Top Ups”. For more information on this please visit www.better.org.uk

5.6.   You can apply to change Your Membership type at any time. Please contact Us via Our “Contact Us” form on Our website or in person at Your Home Facility. The amount You pay will be varied accordingly but you will be required to pay all Fees associated with the new Membership

5.7. Any requests for refunds will be dealt with in line with Our refund policy

 

Cancellations – Contracted Annual Members and Contracted Monthly Membership

5.8.1 If you do not renew Your Contracted Annual Membership before it expires , it will automatically terminate at the end of the term and a re-joining fee may be payable if you wish to subsequently re-join.

5.8.2 If you do not cancel your Contracted Monthly Membership at least one month before it expires it will automatically transfer to a Monthly Prepaid Membership until you cancel by giving us one month’s notice.

5.9.  You may suspend a Contracted Annual Membership or Contracted Monthly Membership in accordance with clauses 5.21 – 5.24

5.10  You may ONLY cancel a Contracted Annual Membership or Contracted Monthly Membership during a Membership year if Exceptional Circumstances apply to You and by giving Us one month’s notice in writing to Your Home Facility setting out the Exceptional Circumstances and requesting to cancel Your Membership. We will then consider your request to cancel and if We are satisfied that Exceptional Circumstances apply to You we will process your cancellation in accordance with 5.11 and 5.12 below.  We may, acting reasonably, request evidence of your Exceptional Circumstances.  You cannot cancel a Contracted Annual Membership or Contracted Monthly Membership save as set out in this clause 5.10.

5.11 If You do cancel a Contracted Annual Membership because Exceptional Circumstances apply, You will be charged at the Monthly Prepaid Membership rate for the proportion of the membership year prior to Your cancellation becoming effective and the Cancellation Fee and we will refund You the balance within 30 days. By way of example only, if the cost of a Monthly Prepaid Membership is £35 a month and the cost 

of a Contracted Annual Membership is £350 a year and You give Us notice of cancellation five months into Your Contracted Annual Membership We will charge you six times £35 (five months membership plus one month’s notice, being £210) plus £30 (being the cancellation fee) and we will refund you the balance (£110) within 30 days.

5.12  If You do cancel a Contracted Monthly Membership because Exceptional Circumstances apply, You will be charged at the Monthly Prepaid Membership rate for the used portion of the membership (prior to giving Us notice of cancellation) plus the Cancellation Fee. By way of example only, if the cost of a Monthly Prepaid Membership is £35 a month and the cost of a Contracted Monthly Membership is £30 a month for 12 months and You give Us notice of cancellation five months into Your Contracted Monthly Membership We will charge you the difference between six times £35 (five months membership plus one month’s notice, being £210) plus £30 (being the cancellation fee) and what you have paid during those six months (which depending on when your DD runs is likely to be £180). This means you will need to pay us £60. You must either pay Us in full on the date You cancel Your Membership or via the next month’s DD that would have fallen due had the Membership not been cancelled.

5.13  Failure to pay the monthly fee for a Contracted Monthly Membership will be deemed to be a cancellation of Your membership and the cancellation terms will apply.

 

Monthly Prepaid Members

5.14  You may cancel Your monthly prepaid Membership with Us by providing Us with minimum of 4 weeks notice. The actual notice period depends on the date in the month on which You provide us the notice and your DD date. (Section 5.15 provides full details). Notice can be given by obtaining and completing a cancellation form either online at www.better.org.uk/contactus or by visiting your Home Facility and returning the signed form. Should We choose to discontinue any of Our Memberships, You will be notified in writing one month in advance

5.15. We understand that You may wish to consider cancelling if We make significant changes to the activities and facilities covered by the Membership, which includes any price increases affecting Your Membership. Where we are unable to give you one month’s prior indication of any price increase and You wish to cancel as a result of this change You may do so by giving Us written notice of less than one month and Your responsibility to pay Fees will continue until the date immediately prior to the date on which the increase takes effect

5.16. All cancellations made prior to the relevant Cut Off Dates will be effective prior to the date the next DD collection is due and no further DD collection will be made. Cancellations received after the relevant Cut Off Dates will result in one final DD being collected on the next DD due date (notice period of minimum 4 weeks). Members are also required to cancel their DD instructions (DDI) with their bank after the last payment has been debited, to fully complete the cancellation process. We will not refund monies collected because of Your failure to cancel Your DD at the bank.

5.17. Where a Month In Hand payment exists, you will be entitled to free use at the point of cancellation based on 5.15 and for the full month of cancellation

5.1.8 If You have any other queries or concerns regarding Your Membership please go to www.better.org.uk/contactus or visit Your Home Facility

Pay & Play Membership

5.19    The Pay & Play Membership Fees are not refundable after the end of any applicable Cooling Off Period

Block Bookings

5.20. You may cancel a Block Booking at any time during the term, but as indicated in clause 2.3 there will be no refund of any Fees paid

Suspending Your Membership

5.21. You may request that We suspend Your Monthly Prepaid Membership if You are temporarily unable to continue participating for medical reasons. We may require reasonable evidence to support Your request. If We agree to Your request, We will activate the suspension from the date We receive that evidence. You must notify Us in writing when You wish Us to re-activate Your Membership. However, at the expiry of the maximum 3 month suspension, the Membership will automatically be reinstated and collection of Fees will recommence.

5.22  You may request that We suspend Your Contracted Annual Membership or Contracted Monthly Membership if You are temporarily unable to continue participating for medical reasons. We may require reasonable evidence to support Your request. If We agree to Your request, We will activate the suspension from the date We receive that evidence. You must notify Us in writing when You wish Us to re-activate Your Membership. However, at the expiry of the maximum -3 month suspension (Contracted Monthly Membership) or 6 month suspension (Contracted Annual Membership) - the Membership will automatically be reinstated and for Contracted Monthly Memberships, collection of Fees will recommence.

5.23. We will consider suspending Your Membership for non-medical reasons. You must apply in writing at Your Home Facility or via contact us form online at www.better.org.uk/contactus. Memberships may at Our absolute discretion be suspended for a maximum of 3 months* within a 1 year period starting from the Commencement Date. Eligibility for suspension is restricted and supporting documentation will be required. Please ask a member of staff for further details. A nominal ‘suspension fee’ will be charged each month via DD for non-medical suspension. *Dependent on reason

5.24. In the case of any Membership being suspended, the period of suspension shall not form part of the term of the Membership. For example, if the remainder of the term of a Membership is 4 months at the point of suspension, when the Membership is reactivated, the remainder of the Membership will still be 4 months

6.1. As the ‘controllers’ of the ‘personal data’ We hold about You We uphold Your data rights, including Your right to access Your data and to ask for it to be rectified, erased or its use to be restricted, by complying with all relevant Data Protection Legislation.

6.2 We process the personal data collected in Your Membership application in order to i) provide Membership services to You  ii) for the management and administration of Your Membership, or iii) a purpose in connection with the use  of any of Our facilities. We process  the information in i)  and ii)  on the legal basis of it  being necessary for Your Membership contract and in iii) on the basis of legitimate interest. Where we collect ethnicity data we process this on the basis  that the processing is necessary for i) the performance of tasks carried out in the public interest; and ii) necessary for reasons of substantial public interest. For further details on how and why we process this and other data for other purposes please refer to Privacy Notice which can be found on our website www.better.org.uk/privacy.

 

7.1. We want You to enjoy peace of mind with Your Membership and Your wellbeing is of key importance. We will compensate You for any foreseeable loss or damage You may suffer if We fail to carry out Our obligations under these Terms or to a reasonable standard, or if We breach any duties imposed upon Us by law (including if We or Our employees, sub-contractors or agents cause death or personal injury to You by Our negligence) unless that failure is attributable to:

7.1.1. your own fault;

7.1.2. a third party unconnected with Our provision of the facilities; or

7.1.3. events which We could not have foreseen or prevented even if We had taken all reasonable care

7.2. We shall not be liable for any damage to, loss, or theft of personal property belonging to You, (or any of Your guests) at Our facilities including from lockers, except to the extent that any such loss, damage or theft of personal property is as a result of Our negligent action or omission, in which case Our liability to compensate You shall be limited to a reasonable amount

Your responsibility to Us

7.3. By using any facility, You are deemed to be fit and able to participate in the activity(ies) offered. Please refer to clause 3.5 for full details

7.4. Where You are taking part in any physical activity You are responsible for monitoring Your own physical condition throughout Your use of Our facility. In the event of any unusual symptoms occurring, You should inform a member of staff immediately

7.5. You must use the equipment and facilities in the correct manner according to instructions and/or induction training; You must not use the same in any manner which constitutes a health and safety risk either to Yourself or to others. We are not responsible for any injury or loss You suffer as a consequence of misuse of any equipment, or of any health condition that You may have (except where Our negligence causes personal injury)

8.1. Where applicable (depending on facility location) car parking facilities may be made available to You. You may use such spaces only when using the facility

8.2. We accept no liability for any loss or damage which may result from Your use of the car parking facilities. All such use is at Your own risk

8.3. Neither Membership nor planned / booked use of the facilities guarantees the availability of a parking space. Spaces are available on a first come first served basis

8.4. Parking may or may not be chargeable depending on location of the centre and local arrangements. Parking without due payment and displaying valid evidence of this will result in an enforcement ticket and charge usually administered by others

8.5. The car park terms and conditions as displayed shall apply

9.1. These Terms may be reviewed and/or altered at any time. We will use reasonable endeavours to inform Members of material or significant changes to the Terms as far in advance as possible with notice of any significant change such as the temporary closure of a facility or change to Fees. Notices will be displayed in the facilities and, where You have provided an email address, this will be used as the primary method of contact for such notice

9.2. We reserve the right to reject any application for Membership at Our absolute discretion, or withdraw any Membership if You fail to comply with these Terms and/or Our facility conditions. Refunds will not be given where the Member is in breach of these Terms

9.3. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales

9.4. If any court or competent authority finds that any provision contained in these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected

9.5. No failure by Us to enforce any provision in these Terms shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver

9.6. A person who is not a party to these Terms shall not have any rights under or in connection with them

Better Health UK Membership

10.1 Better Health UK membership does not include access to:

10.1.1 Tennis Courts at any of our leisure centres or venues

10.1.2 Racquet Sports at any Leisure centre based in the London Borough of Islington

10.1.3 Facilities in Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.

10.1.4 In order to use a Better Health UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centres and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Student UK Membership 

10.2 Student UK membership does not include access to outdoor swimming at the followng locations: Charlton Lido & Lifestyle Club, West Reservoir Centre, London Fields Lido, Jesus Green Lido, Finchley Lido Leisure Centre, Hillingdon Sports & Leisure Complex, Oasis Sports Centre, Abbey Meadows Outdoor Pool, Riverside Park and Pools, Woodstock Open Air Pool. 

10.3 Access to leisure centres in Camden is only valid if purchased at these centres.

10.4 Swim Doctor and any other activities are chargeable at a discounted rate.

Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co- operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398. 

Last updated September 2021