4.1. Bookings & Payment Terms
4.1.1 As well as being able to book in person and over the telephone, You are also able to make online bookings for various activities, classes and courses including racquet sports. It is advisable to book these activities in advance in order to secure your place. You can register and book online at www.better.org.uk/myaccount.
4.1.2 Depending on Your type of Membership, some activities will be included in the Membership option and be free of charge (“Included Activities”) and some will not be included and will be chargeable (“Non-Included Activities”).
4.1.3 All bookings must be made in the name of a specified Member. Bookings are not transferable between customers.
4.1.4 You must be in possession of, and hand in when required, a valid activity ticket or receipt for that activity whether it is an Included Activity or a Non-Included activity. The ticket must be collected from the kiosk or reception prior to the activity.
4.2 The following BOOKING AND PAYMENT rules apply.
For all Bookings by all Customers
4.2.1 All bookings for activities NOT included in Your membership option must be paid for at the time of booking (the “Activity Fee”). The Activity Fee is non-refundable in the event You cancel Your booking, or You fail to show up for your activity. If You arrive late for your booked activity, GLL has discretion to refuse You access depending on the activity booked and any relevant health & safety considerations. Annual & Direct Debit Prepaid Members.
4.2.2 As a pre-paid Member, You may make single activity bookings 7 days in advance from 10pm each night. Multiple bookings can be made from 5 days in advance.
Pay and Play Members
4.2.3 As a Pay & Play Member, You may make single activity bookings 7 days in advance from 10pm each night. Multiple bookings can be made from 5 days in advance.
4.2.4 All non-Members participating in activities with or without a Member must in addition to the Activity Fee pay an admission fee at the reception on entry to the facility.
4.3 The following BOOKING CANCELLATION TERMS apply to all bookings:
4.3.1 To cancel a booking We recommend that You go online via www.better.org.uk/myaccount and cancel Your booking there. If You are unable to cancel online, You may alternatively cancel Your booking in person or by calling Your local leisure centre.
4.3.2 The Late Cancellation charge and the No Show charge are chargeable where the cancellation conditions set out below are not met. Each of these charges is currently £3.00, but is subject to review from time to time.
4.3.3 Any Late Cancellation and No Show charges will be noted on Your Membership record and Your ability to make further bookings will be blocked until these charges are paid in full. These charges can be paid online via www.better.org.uk/myaccount.
Annual and Monthly Pre Paid Members or Pay and Play Members
|Time Cancellation made
||Paid for activity
|Early Cancellation - cancellation made 5 hours or more before the activity start time
||No refund due
|Late Cancellation – cancellation made less than 5 hours before the activity start time
||No refund due
||Late Cancellation charge
|No Cancellation/No Show
||No refund due
||No Show charge
4.4 Classes – Fitness Classes
The following Rules apply to Classes and Fitness Classes activities:
4.4.1 You must wear appropriate clothing and footwear as specified by the staff or the fitness class leader.
4.4.2 We recommend you arrive at least 10 minutes before the scheduled start time of the class or activity.
4.5 Court bookings (including Badminton, Squash, Tennis etc)
Court booking restrictions allow only 1 court per activity per day per Member for some Membership types. These can be booked from or 7 days in advance from 10pm each night and the Member booking the court must play.
4.6 Crèche Bookings
4.6.1 Spaces are only available subject to approved staff and age ratios.
4.6.2 We allow a maximum of 2 children per Member where the Member is the parent or guardian.
4.6.3 Care nannies may bring the child they care for on their prepaid Membership card but only after written approval from the General Manager.
4.6.4 Better Health & Fitness UK Members are entitled to one crèche session per day if available which can either be 1 or 2 hours duration.
4.6.5 Better Health & Fitness prepaid Members are entitled to one crèche session per week which can either be 1 or 2 hours duration.
4.7 Swimming Pool (including leisure pools, Lidos, etc).
You must comply with all pool use and Swim Safely Rules at all times. Rules are available to view at the facility.