Activity Booking
A reservation made by You to access an activity or facility at one of Our centres.
Activity Fee
A fee charged when booking or accessing an activity or facility at one of Our centres. In the event You cancel Your booking, or You fail to show up for Your activity the Activity Fee is non-refundable.
Admission Fee
A fee chargeable for every additional person entering Our centres who has not already paid an Activity Fee or has an active Monthly or Single Payment Membership.
Block Booking
A series of activities reserved for a set period of time, paid for in advance (usually) in one lump sum.
Booking Member/Membership
A Member/Membership who pays full price for activities on an “as and when” used basis.
Commencement Date
The date on which Your Membership starts.
Cooling Off Period
Means 14 calendar days from the date and time You purchase any Membership from Us.
Cut Off Date
The last date that changes can be made to your next Direct Debit payment.
Data Protection Legislation
The UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, as amended, replaced or superseded, and all other applicable laws and regulations relating to the processing of personal data and privacy together with any applicable guidance and/or codes of practice issued or endorsed by the Information Commissioner or relevant government department in relation to such legislation. The terms Data Controller and Personal Data have the meanings given to them in this legislation.
Direct Debit (“DD”)
Contractual arrangement made with Your bank that allows Us to collect on agreed dates Fees or other monies You owe to Us.
Exceptional Circumstances
Means significant illness (which precludes you from the use of your Home Centre), significant injury (which precludes you from the use of your Home Centre), loss of livelihood, change of principal place of work or home (where you could not reasonably be expected to use Your Home Centre or an alternative Better facility) or any other circumstance You can evidence to our reasonable satisfaction to be exceptional and require early termination of Your Membership.
Fees
On-going or upfront amounts payable for Membership.
GLL
Referred to as Us within this document. Greenwich Leisure Limited trading as Better, is a charitable social enterprise Inland Revenue charity No. XR43398 and IPS registration no. 27793R, registered in England and Wales, whose registered office is at Middlegate House, Seymour Street, The Royal Arsenal, London SE18 6SX
Home Centre
The centre at which Your Membership is registered, unless altered by You. This will be the centre selected by You during the membership joining process, or the centre at which you joined.
Late Cancellation Charge
A charge made for cancellation made less than 4 hours before the Activity Booking start time.
Lessons and Courses
A supervised activity session booked at one of Our centres.
Lessons and Courses Home Portal
Where You can access and manage details of Your lesson or course (betterflow.courseprogress.co.uk/login).
Member
“You” – whichever Membership that You have selected, You are a valid Member so long as You pay the Fees that are due on time and You adhere to the Terms and Conditions and facility and / or activity rules. ‘You’ also applies to any individual aged less than 16 years on whose behalf you are signing
Membership
Membership is for a single location or a group of locations for Leisure Centres and/or Libraries
Membership Freeze
A change in Your Membership status that will temporarily stop your Monthly Payment Fee from being taken for a specific length of time. During this period Your Membership access will also be stopped. After the Freeze period expires Your Monthly Payments and access will automatically be reinstated.
Membership Customer Portal
Where You can access and manage details of Your Membership and Activity Bookings (bookings.better.org.uk).
Month In Hand
This is an additional non-refundable payment taken from You when You take out some Lessons or Courses paid for by Direct Debit. This payment is equal to one Monthly Payment Fee. It does not affect your first Direct Debit payment. If You decide to cancel Your Membership you will be entitled to an additional month of access with no Monthly Payment Fees due.
Monthly Member/Membership
A Member/Membership who pays monthly in advance by Direct Debit
Monthly Payment Fee
A monthly fee paid in advance for a set of included activities that are a benefit of the membership type
No Show Charge
A charge made for failing to cancel an activity before the start time and not attending the activity
Partner Organisations
Third parties who generally own the facilities, which are managed by Us on their behalf
Pay & Play Member/Membership
A Member/Membership who pays a discounted price for activities on an “as and when” used basis.
Pro Rata Fee
A proportion of the Monthly Payment Fee paid in advance before your first Direct Debit for some memberships
Rules
Centre / facility rules, Swim Safely and any other activity rules are those that are on display at each facility or online and should be read and adhered to
Set Up Fee
A one off fee charged for the set up and activation of a Monthly or Single Payment Membership, set at £10 but subject to review and adjustment
Single Payment Member/Membership
A Member/Membership which lasts a fixed amount of time paid in one lump sum