Offer terms and conditions

£10 off Better Lessons & Courses 

Fresh savings in the Better Autumn sale.

Membership Information and Exclusions

Better Swim Memberships

Better Gym Memberships

Better Triathlon Memberships

Student Memberships

Lessons and Courses

Student £10 off membership offer 

Valentine's Day Offer

 

Better April 2017 Free Membership Giveaway

Better student Twitter Giveaway May 2017

Pro Wellbeing Retreat competition

Performing Arts Competition

For full member terms and conditions, please click here.

£10 OFF BETTER LESSONS & COURSES AT RAINBOW

The £10 discount is only available on Better Lessons and Courses at Rainbow Leisure Centre when you join online and quote the relevant promo code. The £10 discount will be deducted from your initial payment. Offer is valid until 31st December 2018. Places are offered on a first come, first serve basis. Members must be under the age of 16 years old to sign up for a junior course. Consent from a legal guardian is required. The joining process must be completed by a legal guardian. Proof of the child’s date of birth will be required upon joining.  This offer may not be used in conjunction with any other offer and we reserve the right to change or withdraw the offer at any time without prior notice. Full Lessons and Courses terms and conditions are available at point of purchase or at www.better.org.uk/offerterms. Better is a registered trademark of GLL (Greenwich Leisure Limited), a charitable social enterprise. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX IPS. No: 27793R

Fresh savings in the Better Autumn sale.

HALF PRICE JOINING FEE
Offer is half price joining fee on prepaid monthly Better Health and Fitness UK Adult, Better Health and Fitness Adult, Better Health and Fitness Junior, Better Gym Adult, Better Fitness Classes Adult, Better Gym and Fitness Classes Adult, Better Swim Adult and Better Racquets Adult memberships. No minimum contract on prepaid Better Health and Fitness memberships applies to some but not all membership types dependent on location. The halfprice joining fee discount will be deducted from your initial payment automatically. Offer is valid from 1st October 2017 until 31st October 2017. Offer excludes all Better Golf, Better Tennis, Better Health and Fitness Concessionary and Junior Concessionary memberships. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff or visit www.better.org.uk/terms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer excludes the following locations: Hammersmith, Belfast, Reigate and Banstead, Botwell in Hillingdon, Better Gym Bradford, Better Gym Sheffield, Preston, Manchester, Cumbria and Cardiff.

NO JOINING FEE
Offer is no joining fee on prepaid monthly Better Health and Fitness UK Adult, Better Health and Fitness Adult, Better Health and Fitness Junior, Better Gym Adult, Better Fitness Classes Adult, Better Gym and Fitness Classes Adult, Better Swim Adult and Better Racquets Adult memberships. No minimum contract on prepaid Better Health and Fitness memberships applies to some but not all membership types dependent on location. The no joining fee discount will be deducted from your initial payment automatically. Offer is valid from 1st October 2017 until 31st October 2017. Offer excludes all Better Golf, Better Tennis, Better Health and Fitness Concessionary and Junior Concessionary memberships. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff or visit www.better.org.uk/terms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer excludes centres in Hammersmith, Belfast, Reigate and Banstead, Botwell in Hillingdon, Preston, Manchester, Cumbria and Cardiff.

FIRST MONTH HALF PRICE
Offer is first month half price on prepaid monthly Better Health and Fitness UK Adult, Better Health and Fitness Adult, Better Health and Fitness Junior, Better Gym Adult, Better Fitness Classes Adult, Better Gym and Fitness Classes Adult, Better Swim Adult and Better Racquets Adult memberships. No minimum contract on prepaid Better Health and Fitness memberships applies to some but not all membership types dependent on location. The first month half price discount will be deducted from your initial payment automatically. Offer is valid from 1st October 2017 until 31st October 2017. Offer excludes all Better Golf, Better Tennis, Better Health and Fitness Concessionary and Junior Concessionary memberships. Other exclusions apply. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff or visit www.better.org.uk/terms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. This offer may not be used in conjunction with any other offer. Offer available in Belfast, Reigate and Banstead, and Botwell in Hillingdon only. 

Membership Information and Exclusions

Better Health and Fitness UK

Better Health and Fitness UK membership does not include access to:

  • Better Gym North Greenwich (Unless purchased at this centre)
  • Tennis Courts at any of our leisure centres or venues
  • Racquet Sports or Crèche at any Leisure centre based in the London Borough of Islington
  • Queen Elizabeth Olympic park are subject to change for events. Racquet sports are not inclusive of any membership and chargeable at pay and play rates.
  • In order to use a Better HF UK membership at any Camden Leisure Centre your home club must be one of the following: Camden Pancras Square Leisure, Oasis Sports Centre, Kentish Town Sports Centre’s or Swiss Cottage Leisure Centre. You can request to transfer your membership to one of these Centre’s and will be subject to postcode validation. Your membership may incur a higher charge if your postcode does not fall within the Camden Council resident areas. Please email customerservices@gll.org if you wish to have your home centre transferred.

Better Racquets

Better Racquets membership does not include access to the Tennis Courts at any of our leisure centres or venues. Normal Pay and Play rates will apply.

Better Racquets membership does not include access to Copper Box Arena located on the Queen Elizabeth Olympic Park, Swiss Cottage Leisure Centre, Oasis Sports Centre, Islington Tennis Centre, Finsbury Leisure Centre, Talacre Community Sports Centre and Sobell Leisure Centre. Normal pay and Play rates apply.

Better Health and Fitness Student

Better Health and Fitness Student membership does not include access to Charlton Lido & Lifestyle Club. Access to Camden Leisure centres & North Greenwich Centre is only valid if purchased at these centres.

 

Better Swim Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Use of Open Water Swimming Sessions at West Reservoir will incur a £5.00 charge unless this is your home club and is subject to completion of an Open water swim test and induction .Full terms and conditions are available at the point of purchase, please speak to a member of staff.

 

Better Gym Memberships

Terms & Conditions Apply

Activation fee of £15 applies. Better Gym monthly membership price will vary per centre and may be subject to a Month in advance fee. Members can purchase an activity ‘Top Up’ for a fitness classes class, swim, or to use another Better gym facility for £3.00 per activity. Other activities will be at an additional cost. We reserve the right to withdraw this offer without prior notice. Full terms and conditions are available at the point of purchase, please speak to a member of staff.

 

Better Triathlon Memberships

Your membership includes:

  • Inclusive access to the swimming, Group Cycle classes at all Better Centres and Open Water sessions at Stoke Newington West Reservoir Centre (Subject to induction, you will be required to complete a swim test at Stoke Newington West Reservoir Centre to use this facility).
  • Better Triathlon members using the Charlton Lido and Lifestyle Club will be required to pay a key deposit unless that centre is registered as your home centre. Please email customerservices@gll.org if you wish to have your home centre transferred there.
  • Better Triathlon membership does not include access to:
    • Colombo Centre
    • Better Gym North Greenwich
    • Better Facilities in Manchester and Belfast

 

Lessons and Courses

Terms & Conditions

Consent from a legal guardian is required when a child joins on a Better Health and Fitness prepaid membership. Proof of identification is required upon joining. Centre and pool rules apply. Full terms and condition are available at the point of purchase, please speak to a member of staff.

Course Booking Information

Pupils under the age of 16 must be handed over to the care of the teacher at the designated Swim School meeting point prior to the lesson.

At the end of the lesson the guardian must be at the same point to collect their children from the teacher.

Meeting points are identified by a clear board stating SWIM SCHOOL MEETING POINT.

Pupils under the age of 16 that are late must be delivered by the guardian directly to the teacher on poolside or within the sport hall/studio/outdoor pitch.

Membership cards must be shown at Reception to gain access to every lesson. The membership card is issued to you by a member of staff at reception upon your first visit if booking online.

One spectator will be allowed entry with each pupil. Additional spectators will be charged the centre admission rate. A spectator entry barcode can be printed from your pupils Home Portal Account.

In exceptional circumstances GLL reserve the right to postpone, alter or cancel classes. However we will ensure that alternative arrangements or credits are given if this occurs

Please note spectators can only view lessons from designated areas

Pupils must be appropriately dressed for the activity they are undertaking

Customers will be required to abide by the Centre and pool rules on display at each Leisure Centre reception

By joining this course parents/participants are confirming that the pupil is physically fit to undertake the course. Please seek medical advice if there is any doubt and acquire written confirmation that you are fit to undertake the course

Under 8s are not allowed to be left unaccompanied in the centre at any time. Guardians must remain in the centre during the lesson

For customers who have booked onto Trampoline please ensure pupils wear socks to the lessons.

For Gymnastic lessons pupils are expected to attend their lessons in the appropriate attire which is: Leotard or tracksuits/shorts/leggings and t-shirt (not baggy), Bare feet or gym shoes, Long hair must be tied up, No jewellery (including stud earrings)

All gymnastics/trampoline classes begin with a compulsory warm-up.

If a child does not participate in the warm-up they will not be able to participate in the rest of the class. The cut-off time for admission to a class is 15 minutes after the start of the class, after which participation will be denied for health and safety reasons.

We recommend all pupils where suitable clothing and attire for the activity. This is includes no jewellery.

Photography and the use of video is not allowed at any Better Leisure Centre.

Payment Information

Direct Debit payments continue until cancelled by the customer.
Lessons and Courses fees will only be refundable / transferable in exceptional circumstances and must be directed to the General Manager at the centre concerned

Refunds can only be considered for missed lessons if applied for in writing to the General Manager and accompanied by a Doctors / hospital note.

Guest Pass Exclusions

A Better day pass entitles the user to access the gym, swimming or fitness classes class at the selected Better facilities. Activities are subject to availability and may vary from centre to centre. A Better day pass cannot be redeemed at the following centres; London Aquatic Centre, Copper Box, Pancras Square Leisure, Charlton Lido and lifestyle club. Only one guest pass can be used per person, per borough within a three month period. Better reserves the right to refuse entry. 

Valentine's Day Offer

Offer is valid from 13th February 2017 until 28th February 2017. The offer is available on prepaid monthly Better Health and Fitness, Better Gym and Better Swim memberships. No minimum contract on prepaid Better Health and Fitness applies to some but not all membership types dependent on location. The no joining fee and additional £20 discount will be deducted from your initial payment, when using the stated promotional code. Offer is valid from 13th February 2017 until 28th February 2017. Offer excludes single activity Better Fitness Classes, Better Racquets memberships, Belfast, Reigate and Banstead and Hammersmith and Fulham centres. Other exclusions apply. For full membership terms and conditions please speak to a member of staff or visit www.better.org.uk/terms. You must be 16+ years to join on an adult prepaid Better Health and Fitness or single activity membership. We have the right to withdraw this offer at any time without notice. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398

BETTER April 2017 Free Membership Giveaway

Promotion is open to all GB residents (England, Scotland, Wales), except for employees and their immediate families of GLL, their agents, or anyone else professionally connected to the promotion.

Entrants must be 16 years or over to enter the competition.
The competition will run be between 21/04/2017 and the 27/04/2017.

To take part in the competition you need to retweet the promotional message, follow @Better_UK twitter account and fill in the contact form on the website so we can contact you if successful. The promotional message will be published by the promoter on the Better Twitter account (www.twitter.com/Better_UK) at noon on the 21/04/2017.

Only one entry per person (subject to Twitter Terms of Use).

No purchase necessary to enter.

Entries must be made using a legitimate Twitter account. Entrants using multiple Twitter accounts are not permitted and all such entries will be disqualified and any prize award forfeited.

The winners of the prizes will be contacted via email within 48 hours of the closing date and will be given full details of how to redeem their prize. If any of the winners cannot be contacted or do not respond within 48 hours of the initial notification, or cannot take up the prize, then the promoter reserves the right to withdraw prize entitlement and select another winner on the criteria set out below.

The winners will be drawn at random by a computer programme and notified Friday 28th April 2017. The selected winner is final.

There will be three prize winners each receiving free Better Health and Fitness membership (http://www.better.org.uk/memberships/all-inclusive-membership/health-and-fitness-membership) for one year. The prize can be redeemed at your local Better leisure centre and is valid for one month after the winner is announced on the 21/04/2017.

The winners may be required to take part in any publicity resulting from this promotion.

The decisions of the promoter are final and no correspondence will be entered into.

The promoter accepts no responsibility for incomplete, corrupt or incorrect entries or for any malfunctions, errors or viruses in the software that has been designed to maintain the entrants’ details, or for any incompatibility with all, or any, hardware and/or software that entrants may use. The

Promoter does not guarantee that the website will be available all the time or at any specific time. Proof of entering will not be taken as proof of receipt of entry.

The promoter may collect personal information for the purpose of administering this promotion. This may include contacting the winner via further emails, text messages or calls regarding this promotion. We will not share your details with other organisations. In administering this promotion, the Promoter will not collect more of your personal information than absolutely necessary and will not retain it after the duration of the promotion. By entering this promotion you agree to the collection and use of your data in this manner.

The promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party.

The promoter and its associated agencies and companies accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with the promotion and/or prizes, other than such liability that cannot be excluded by law including death or personal injury through negligence, where liability shall be limited to the minimum permissible by law.

The promoter: GLL, Middlegate house, Royal Arsenal, Woolwich, London SE18 6ST


Better student Twitter giveaway May 2017

This promotion is open to all UK residents (England, Scotland, Wales and Northern Ireland), except for employees and their immediate families of GLL, their agents, or anyone else professionally connected to the promotion.
Entrants must be 16 years or over to enter the competition. The competition will run be between 22/05/2017 and the 19/06/2017. Each day during this time period there will be separate competitions, each with individual prizes.

Prizes include: Water bottles and sets of earphones. In total there will be 39 winners. To take part in the competition you need to retweet the promotional message, follow @Better_UK twitter account. Only one entry per person (subject to Twitter Terms of Use). No purchase necessary to enter. Entries must be made using a legitimate Twitter account. Entrants using multiple Twitter accounts are not permitted and all such entries will be disqualified and any prize award forfeited.
The winners will be drawn at random and notified by DM within 48 hours of the closing date of each individual competition between 22/05/2017 and the 19/06/2017. The selected winner is final. Winners will need to provide a delivery address so prizes can be posted. If any of the winners cannot be contacted or do not respond within 48 hours of the initial notification the promoter reserves the right to withdraw prize entitlement and select another winner. The winners may be required to take part in any publicity resulting from this promotion.

The decisions of the promoter are final and no correspondence will be entered into. The promoter accepts no responsibility for incomplete, corrupt or incorrect entries or for any malfunctions, errors or viruses in the software that has been designed to maintain the entrants’ details, or for any incompatibility with all, or any, hardware and/or software that entrants may use. The promoter may collect personal information for the purpose of administering this promotion. This may include contacting the winner via further emails, text messages or calls regarding this promotion. We will not share your details with other organisations. In administering this promotion, the Promoter will not collect more of your personal information than absolutely necessary and will not retain it after the duration of the promotion. By entering this promotion you agree to the collection and use of your data in this manner.

The promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party.
The promoter: GLL, Middlegate house, Royal Arsenal, Woolwich, London SE18 6ST 

 

Pro Wellbeing Retreat Competition

Promotion is open to all GB residents (England, Scotland, Wales), except for employees and their immediate families of GLL, their agents, or anyone else professionally connected to the promotion.

Entrants must be 16 years or over.

The promotional period will be between 13.04.2017 and 23.04.17.

To take part in the competition you need to Retweet the promotional message and be a Follower of @Better_UK. The promotional message will be published by the Promoter on the Better Twitter account (www.twitter.com/Better_UK) at 15:00 on the 13.04.17.

Only one entry per person (subject to Twitter Terms of Use).

No purchase necessary to enter.

Entries must be made using a legitimate Twitter account. Entrants using multiple Twitter accounts are not permitted and all such entries will be disqualified and any prize award forfeited.

Online entry via Twitter only – all participants must have access to the internet and an active Twitter account. If you do not have a Twitter account you will need to create one in order to participate – you will require an active email address in order to do this. See https://www.support.twitter.com for more details.

The winners of the prizes will be contacted via a direct message on Twitter within 48 hours of the closing date and will be given full details of how to redeem their prize. Please ensure that you follow @Better_UK on Twitter so you can receive our direct message. If any of the winners cannot be contacted or do not respond within 48 hours of the initial notification, or cannot take up the prize, then the Promoter reserves the right to withdraw prize entitlement and select another winner on the criteria set out below.

The Winner will be drawn at random by a computer programme and announced Monday 24th April 2017. The selected winner is final.

Prize: 1 place on the Gentle Reboot Retreat 9-11th May 2017 at West Charleton Grange, Devon, TQ7 2AD. Prize available to females only, as the retreat is a female-only retreat. If a male is selected as the winner, they can nominate a female of their choice to attend. Private accommodation, all food and drinks, pre and post 1-1 consultations, all organised activities and workshops, use of swimming pool, goody bags. No travel or insurance is included and should be arranged by prize winner. Transfers can be arranged from the local train station or airport but these are chargeable. The winner will be selected at random by computer. The prize winner must be available on 9-11th May and able to travel to the retreat. No alternative dates will be provided.

Winners may be required to take part in any publicity resulting from this promotion.

The decisions of the Promoter are final and no correspondence will be entered into.

The Promoter accepts no responsibility for incomplete, corrupt or incorrect entries or for any malfunctions, errors or viruses in the software that has been designed to maintain the entrants’ details, or for any incompatibility with all, or any, hardware and/or software that entrants may use. The Promoter does not guarantee that the website will be available all the time or at any specific time. Proof of entering will not be taken as proof of receipt of entry.

The Promoter may collect personal information for the purpose of administering this promotion. This may include contacting the winner via further emails, text messages or calls regarding this promotion. Your details will be shared with Pro Wellbeing Retreats so that they may contact you regarding the retreat, for things such as Pre retreat consultations, pre screening and preparation for the individual programme. In administering this promotion, the Promoter will not collect more of your personal information than absolutely necessary and will not retain it after the duration of the promotion. By entering this promotion you agree to the collection and use of your data in this manner.

The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party.

The Promoter and its associated agencies and companies accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with the Promotion and/or prizes, other than such liability that cannot be excluded by law including death or personal injury through negligence, where liability shall be limited to the minimum permissible by law.

The Promoter: GLL, Middlegate house, Royal Arsenal, Woolwich, London SE18 6ST. On behalf of Pro Wellbeing Retreats Ltd, 3 Eaton Villas, Hove, BN3 3TB.

Student £10 off Membership offer 

Terms and Conditions apply. Offer is £10 off your initial payment on a prepaid Better Health and Fitness student membership when purchasing online or in centre. No minimum contract on prepaid Better Health and Fitness student memberships applies to some but not all membership types dependent on location. Offer is valid from 18th September to 31st October 2017 and can be redeemed at the checkout/point of purchase using promo code ‘STUDENT10’. Other exclusions apply to the student membership, full terms and conditions are available at www.better.org.uk/terms, or speak to a member of staff. Free day pass can be claimed at www.better.org.uk/ni-students. We reserve the right to withdraw this offer without prior notice. Student membership is only available to those 16+ years old and in full time education (must be in further or higher education and studying for 15 hours plus per week). Valid student proof must be presented at time of joining or during your first visit to the centre if you sign up online (valid proof includes current enrolment/acceptance letter/or letter from college or university). Not available to part time students or those under the age of 16 years. This offer may not be used in conjunction with any other offer. Not available to part time students or those under the age of 16 years. This offer may not be used in conjunction with any other offer.

 

Performing Arts Competition
 

Terms and conditions apply. Classes are only available at Academy Performing Arts. Taster class must be taken prior to Sunday 12th November 2017. Draw will take place on Monday 13th November 2017. Winners will be notified by email or phone. This competition is only open to new customers. We reserve the right to cancel, amend, terminate or temporarily suspend this competition at any time with no liability to any entrant or any third party. Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co-operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398