Live Better Health and Wellbeing Content Pilot - Staff FAQs

What is the Health and Wellbeing Content pilot?

We're introducing a new pilot benefit for selected Live Better members, giving them access to a wide range of digital health and wellbeing content.

The content has been designed to help members stay informed, motivated and engaged with their health and fitness goals, wherever they are.

Members will be able to enjoy:

  • E-magazines
  • Newspapers
  • Podcasts
  • Games and puzzles

When does the pilot start?

The Health and Wellbeing Content pilot launches on 21 July 2026.

Which members can access the content?

The pilot is currently available to eligible members in the following partnerships:

  • BANES
  • Cornwall
  • Enfield
  • Hackney
  • Swindon

The following membership types are included:

  • UK
  • Partnership
  • Centre
  • Saver (Off Peak)
  • Flex
  • Online Only

Members must have an eligible membership in one of the pilot partnerships to access the content.

How will members hear about it?

Eligible members will receive communications about the new benefit, including:

  • Email communications
  • App push notifications

As these communications are sent, members may contact the CSC with questions about the new feature.

How do members access the content?

Eligible members will be able to access the content through their Live Better membership experience once the feature has been enabled.

What content is available?

Members can enjoy a wide variety of digital content focused on health, fitness and wellbeing, including:

  • Magazines
  • Newspapers
  • Podcasts
  • Games
  • Puzzles

The content library is designed to support healthier lifestyles and help members get even more value from their membership.

Why can't a member see the content?

If a member is unable to access the feature, it may be because:

  • Their partnership is not included in the pilot.
  • Their membership type is not eligible.
  • The feature has not yet been enabled on their account.

Guidance for CSC staff

If a member contacts the CSC about Health and Wellbeing Content:

  1. Check that they're part of one of the pilot partnerships.
  2. Confirm they have an eligible membership type.
  3. Explain that the feature is currently being piloted and may not be available to all members.
  4. Encourage eligible members to keep an eye on their emails and app notifications for updates.

To help support members, CSC staff should:

  • Familiarise themselves with the new benefit.
  • Understand which partnerships are included in the pilot.
  • Be prepared to answer member questions.
  • Signpost eligible members to the new content where appropriate.

Will this be available nationwide?

Not at the moment. This is a pilot programme and will be reviewed before any decision is made about a wider rollout.

Quick Summary

Important

This feature is currently being piloted and is only available to eligible members in the partnerships listed above.

If a member's partnership isn't included in the pilot, they'll be unable to access the Health and Wellbeing Content at this time.

Was this article helpful?