Why am I being asked to pay for my activity?

You might be asked to pay for an activity even if you have a membership for a few reasons:

• Your membership hasn’t officially started yet (start date set for a future date)
• Your membership doesn’t include access to the activity you want to book
• Your Better Health UK membership is linked to a Home Centre outside Camden, but you’re booking an activity in Camden.
• Your Direct Debit has been cancelled, so your membership is no longer active

If you’ve ruled out the reasons above, please contact us using the Contact Us form and we’ll be happy to assist you.