We are delighted to announce that London Fields Lido has achieved Quest Plus Excellent mark after 2 days assessment back in October. Ian Warren from Quest was impressed with the customer service and operations of the facility.
Part of the assessment included the Mystery Visit which concentrates on the operational aspects of the centre as well as the full customer journey and experience. This came up as excellent too.
Comment from Ian after the assessment was: "The team demonstrated a real commitment and desire to maintain a clean and well-presented facility. The front of house staff firmly enforced the no-shoe or overshoe policy for those going into the indoor changing rooms. The facilities had recently had a major investment and upgrade of the pool tank, surrounds and indoor changing areas by the client and all other areas appeared to be well maintained. The results of the centre NPS score over 70%. This is better than Apple and demonstrates the staff's commitment to meeting customer needs and their approach to customer service which regularly goes over and above."
General Manager, Rafal Cymbalista said: “ I am very proud of the team as it is them who delivers the best customer service and do everything above and beyond to make sure the centre is running smoothly and efficiently - I would like to say big thank you for all your hard work”
Partnership Manager, Katie Foulger said: "I want to congratulate and thank the centre team on maintaining this accreditation. I think it further demonstrates the overall commitment by all staff on ensuring London Fields Lido remains one of the best swimming facilities in the UK. Excellent work team. Passion pays off."