This year Waltham Forest is the first ever Mayor’s London Borough of Culture.

As well as aiming to get 85% of the population of the borough involved in the culture events, the borough is expected to see over 1million extra visitors.

Management from each Better leisure centre in Waltham Forest, as well as the Community Sports team took part in the 'Experience Waltham Forest' project alongside many others from local businesses. The aim was to increase the level of knowledge on the borough’s culture & heritage and improve consistency in delivery of Visitor Experience. The goal was to ultimately become designated Waltham Forest Experience Makers.

On the day there was training on:

  • Visitors Experience Charter – for our visitors, our people and the borough
  • Customer Service
  • Inclusivity
  • Culture and heritage in the borough
  • Culture events across the borough

This will be fed down to all front line staff to ensure customer service is of the highest standard for all our customers.