Better, New Addington Leisure & Community Centre is going Cashless

We’ll be moving towards making Croydon’s Better New Addington Leisure & Community Centre a cashless facility.  The use of cash by our customers has declined significantly over recent years, with more and more people booking online and using credit or debit cards.  We are confident that this move, to remove cash-based transactions, will improve customer service by reducing queues at reception and eliminating the potential for cash thefts.

We have implemented a cashless operation in several centres across the UK and this has allowed us to vastly improve our speed of service and customer experience.

We will be working with all our customers to ensure that they are able to manage the change and find a suitable, alternative method of payment, should they currently be using cash.

Move to cashless transactions: Frequently asked questions

Q. How can I book to use the pool, a lesson or course?

A. We will be asking you to pay by credit or debit card. You can do this online via our website, by phone or in person at our reception desk.

Q. Will the café accept cash?

A. Yes, cash will still be accepted for food and refreshments at the Better Café Corner at New Addington Leisure & Community Centre

Q. Can I pay by cheque?

A. No, we will not be accepting payment by cheque.

Q. I don’t have a credit or debit card. What should I do?

A. Please speak to the centre for help and advice on the options available to you.

Q. My children don’t have credit or debit cards and usually pay with cash. How can they continue to use the facilities?

A. You can pay for your child’s visit by card in advance online or by phone. Alternatively, we have partnered with nimbl, a pre-paid debit card and smartphone app with unique parental controls, helping children aged 8-18 learn how to spend and save responsibly. More information can be found by visiting: https://nimbl.com/how-it-works

Q. I would like to set up a nimbl account but have questions about this. Where can I go for help?

A. You can find out more information by visiting nimbl’s website https://nimbl.com. If you need any further help, feel free to contact team nimbl at help@nimbl.com or call 02476 994 000

Q. I am confused about these changes, who can I speak to for help and advice?

A. Please call 01689 842553 during opening hours or email newaddington@gll.org for help and advice on these changes