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Covid-19: Latest information & re-opening updates

Please submit a refund form for each refund you are requesting. Please complete the below form to help us asses your refund eligibility, once submitted we will contact you back to confirm if your refund will be processed.

Facility Type Centre Name *

First Name *

Last Name *

Email *

Please confirm your email address *

Mobile Phone Number *

Do you have a membership/lesson or course/booking account with Better?

Membership ID *Please ensure you provide the correct membership number:

This can be located at the top right hand side of any emails we have sent you or
Via the App, viewable when loading your membership card or
Via the my account area on website and will be displayed on the home page.

If your membership number is incorrect there will be a delay in processing your request, please add all letters and numbers, lower case, with no spaces or symbols

Refund reason *

Please provide the date or dates of the refund you are requesting

From *

To *

Please provide the total value of the refund you are requesting (£) *

Please tell us the reason for requesting a refund and any detail to help support your request *

Please select the most relevant option from the dropdown regarding your refund *

If your refund is approved you will be refunded by BACS payment. Please provide your bank details. If you are unable to provide these details please contact us via refund.membership@gll.org to discuss options available.

Payee account name *

Payee account number *Numbers only. 7 or 8 numbers in length

Payee sort code *Numbers only. 6 numbers in length

If you have already submitted a refund request for the same refund please do not resubmit the request again, by submitting more than one form you may delay the refund being processed. By agreeing to this you are agreeing that this is the first and only request for this refund.

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