If my child misses a lesson, can they attend a different lesson that week?

Unfortunately, no.

We don't offer replacement, catch-up or alternative lessons if a child is unable to attend their usual lesson due to:

• Illness or sickness
• Holidays
• School trips
• Family commitments
• Any other personal circumstances

Your child's place in their regular lesson will remain reserved, and they'll be able to attend their next scheduled lesson as normal.

If we cancel a lesson, we'll contact affected customers directly to explain the options available. Depending on the circumstances, this may include a replacement lesson, account credit or another suitable solution.