Products and Services

• What is the Thermal Spa Experience?
• Does the Thermal Spa Experience vary at each Spa Experience location?
• Can men and women come to use the spa together?
• Do I need to bring anything with me to use the thermal spa experience?
• Do you have to use the spa to have treatments?
• Can children use the spa?
• Can children have treatments?
• How long can I stay in the spa?
• I am not working at the moment - Can I get a discount?
• Spa Etiquette
• Spa Experience Caudalie treatments
• What's the difference between a health suite and a spa?
• Do you sell gift vouchers?

• What is Healthwise and how can it help me?
• How do I get referred to Healthwise?
• What should I do if I missed or can't attend my Healthwise appointment?
• What happens at the end of my Healthwise programme?
• What's included in my Healthwise membership?
• Can I cancel or restart my Healthwise membership?

• Are changing rooms available at outdoor swimming venues and lidos?
• Can children swim at outdoor pools?
• Can I bring alcohol with me?
• Can I bring umbrellas, deck chairs, snorkels or inflatables?
• Can I hire a wetsuit? Do I need to wear one?
• Can I hire towels?
• Can I just turn up?
• Can I come in just to watch?
• Can I smoke or vape?
• Do I need to book in advance?
• What does it cost to swim?
• Do I need to complete an induction?
• How long can I swim for?
• How many sessions can I book a day?
• How will I know what the water temperature is?
• Can I sunbathe?
• Do session go ahead if it rains?
• Do you have swimming hats and goggles to purchase?
• Do you hold gender specific sessions?
• How can I claim lost property?
• How much are the lockers?
• Is Parking available and how much does it cost?
• Is there a cafe at the centre?
• Is there is anything else I need to bring?
• What is the last entrance time?