Interested in a career in leisure?

Did you know GLL, in partnership with Belfast City Council, operate 15 facilities under the "Better" brand, including gyms, swimming pools, outdoor pitches, tennis courts, spas, water slides and more?

We offer unrivalled and award-winning industry training and development programmes. 

So if you're passionate about serving your community and delivering top class customer service, find out more about what career opportunities are on offer in Belfast.

 

What benefits and training opportunities are available?

We are offering one of the most competitive starting salaries in the leisure  industry with substantial benefits package including:

  • FLexible working - part time/full time and seasonal positions

  • £105 million investment in lesiure services across Belfast

  • Discounted days out

  • Market leading Pension scheme

  • Discounted gym membership for you plus one

  • 6.2 weeks annual leave (inclusive of Bank Holidays)

  • Ride to work scheme

  • Uniform provided

  • Free Eye tests

  • Discounted holiday apartments in Portugal and Bulgaria

  • Ongoing training and development plan

Discover the latest leisure jobs in Belfast

  • We are recruiting for children's activity supervisors for our centres in Belfast during July and August as part of our Summer Scheme.

  • We are recruiting for children's activity instructors across our centres in Belfast for July and August as part of our Summer Schemes. 

  • We're recruiting for a Community Sports Officer to help us increase participation in sport across our centres in Belfast.  You'll be based at Girdwood Community Hub (operating city-wide).

  • Our challenging two-year training scheme for graduates includes practical work experience in all aspects of leisure provision. The scheme starts in September 2022 and is based in Belfast.

    Closing date for applications:  Monday 16th May 2022
    Assessment days in May 2022
  • We’re looking for experienced Leisure Centre Supervisors or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry

  • We're looking for a Health and Fitness Manager to oversee the operations and service at Better Gym Belfast based in Church Lane right within the heart of the city centre.

  • If you’re calm under pressure, highly responsible and a natural with people from all walks of life, this is your chance to develop as a Lifeguard

  • Do you thrive on supporting people to achieve their potential? This is your chance to deliver safe, consistent swimming lessons that give people real confidence in the water in our Leisure Centres across Belfast. 

     

  • Spa Experience Belfast is recruiting an experienced spa therapist to join our team at Olympia Leisure Centre

  • We are looking for inspirational coaches to bring tennis to more people in Belfast.

What other vacancies are there in Belfast?

Customer Service Advisor

Are you a self-motivated, results driven individual who has a real passion for supporting customers in need of help and advice by delivering excellent customer service? Join our team as a customer service advisor in Belfast. 

 

APPLY TODAY 

What to expect as a customer service provider in Belfast

You’ll have a real passion for delivering the best service you can by listening and supporting Better customers from across the UK who are in need of help or advice.  You’ll enjoy working in a fast-paced environment where every day is different and get a real buzz from providing solutions to every problem.

  • Connect with customers at the telephone, via email, and via web chat; always ensuring that customer requests are dealt with professionally and politely.
  • Have great conversations with customers, identifying opportunities to exceed their expectations and meet their needs.
  • Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.
  • Work together with your colleagues right across the business to deliver a seamless, world-class service for our customers.
  • Identify and share ideas that will contribute to making things better for customers, colleagues and our company.

Customer Service Belfast role requirements

We are looking for people who are already used to going the extra mile and delighting customers. For entry level, we're asking for:

  • Minimum of GCSE or equivalent in English & Maths
  • Passionate about service – always looking to deliver the best possible service you can at every opportunity.
  • Motivated to solve problems.
  • Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years.
  • Strong verbal and written communication skills.
  • Great listening skills supported by a warm, friendly and confident manner.
  • Resilient and remain calm under pressure.
  • Computer literate, able to use Microsoft packages.
  • Team player with a positive, confident can-do attitude.
  • Flexible approach to tasks and workload.
  • An understanding and appreciation of the importance of handling customer data in a sensitive and confidential manner.

 

You will be based in our modern, spacious workspace at Lanyon View, situated adjacent to Belfast Lanyon Place Station with spectacular views across Belfast.

There are strong transport links with access to the Lagan towpath and on the Belfast Glider route

Find us at: Lanyon View (4th floor), 24 East Bridge Street, Belfast BT1 3NR