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Safer, Better, Stronger

We are proud to be a socially responsible business that puts the health, safety and wellbeing of our customers and our staff first. In line with measures changing in England from 19 July 2021 and as part of our Safer, Better, Stronger commitment, we will continue to take steps to ensure our customers and colleagues are safe.

Our approach has been developed in partnership with industry experts to focus on four key areas designed to continue to keep everyone in our community healthy and safe:

  • Hygiene and cleanliness - Our high cleanliness and hygiene procedures include increased cleaning schedules, raised chlorine levels in line with industry standards, as well as readily available and accessible hand sanitisation points.
  • Increased ventilation - We’ve increased the delivery of fresh air into indoor activity spaces to make your visit as enjoyable as possible. Where larger activity space is available, (including sports halls, pitches and tennis courts) leisure centres may run activities in these locations.
  • Pre-booked sessions - To ensure you don’t have to queue on arrival, we encourage you to book your activity in advance, either online or via the Better UK app. Staggered start times will continue to minimise contact between people entering and exiting our locations.
  • Play your part - From cleaning your equipment before and after use, respecting the personal space of others and staying home if you feel unwell, everyone has a part to play in keeping each other safe.

Your cooperation, along with the safety measures and all the efforts from our staff, will help keep our leisure centres safer, better and stronger than ever.

You'll find more details about our commitment below. 

What you need to know from 19 July 2021 (England only)

From 19 July 2021, you will see the following changes in leisure centres (England only):

  • Showers, changing rooms and lockers will be available
  • We encourage you to arrive activity-ready
  • Cafes, communal and spectator areas will re-open
  • Activities previously on pause will begin to re-start
  • Increased capacity in gym, swim and fitness classes

Our staff will continue to be doing everything they can to keep our leisure centres clean and you can help too. 

Upon arrival for your activity, please respect the space of others at all times and use the hand washing or hand sanitisation station on entering the leisure centre. 

Sanitising materials is available to use throughout the centre and please wipe down any equipment you may use. 

Face coverings are optional although some local authority partners may continue to encourage the use of face coverings.

Please bring hand sanitiser, a towel and a re-usable water bottle

And if you feel unwell, please do not come to the leisure centre. 

How are we keeping you safe in the gym?

Keeping you safe during coronavirus

Staff will be cleaning the gym, equipment and spaces with disinfectant regularly throughout the day and giving the gym a deep clean every night.

When you attend the gym, we ask that you:

  • Do not come to the gym if you are unwell, have any Covid symptoms or have been told to self-isolate
  • Arrive at your booked time, not early or late
  • Listen to our staff at all times and follow their instructions
  • Wipe down all equipment before and after use with the provided cleaning materials (not your sweat towel).
  • Bring a sweat towel, your own drinking water and hand sanitiser
  • Respect the personal space of others at all times
  • Do not use any equipment that has been placed out of use

Additional measures for Cardiff and Belfast locations only:

  • For your safety, if you do not arrive for your booked time, you may be refused entry
  • You will need to complete your work out and be out of the building within one hour to keep the gym safe and to be fair to all
  • There will be limited changing areas and restricted availability of showers, please come changed and shower at home if you can
  • To be fair to all, please do not spend more than 15 minutes at any gym station
  • Follow one way systems and Covid Secure notices and signage
  • Stay within marked zones or areas
  • You must not go from the gym to the pool or other activity or vice versa. You need separate bookings and you must exit and re-enter using the approved routes
  • You must train alone, you cannot use equipment where you would need a ‘spotter’

What safety measures will there be at the swimming pool?

Keeping you safe during coronavirus

Changing rooms and showers will be available in England from 19 July 2021 and we ask that you:

  • Do not come to the pool if you are unwell, have any Covid symptoms or have been told to self-isolate
  • Arrive at your booked time, not early or late
  • Listen to our staff at all times and follow their instructions
  • Where lockers require money to use, please bring the correct change for your locker – our centres are now cashless. so change will not be available from staff.
  • Respect the personal space of others at all times
  • Do not use any equipment that has been placed out of use.

Additional measures for Cardiff and Belfast locations only:

  • For your safety, if you do not arrive for your booked time, you may be refused entry
  • You will need to complete your swim and be out of the building within one hour to keep the pool safe and to be fair to all
  • Come “pool ready” if you can, including showering before you set off if possible
  • Follow one way systems and Covid Secure notices and signage
  • Respect lane discipline and other swimmers, there may be mixed abilities
  • Bring your own drinking water and hand sanitiser
  • Respect social distancing at all times - Keep 2 metres distance between you and other people
  • You must not go from the Pool to the Gym or other activity or vice versa. You need separate bookings and you must exit and re-enter using the approved routes
  • There is no equipment available to hire or borrow

 

What safety measures will there be for fitness classes?

Keeping you safe during coronavirus

A hygiene station will be at the entrance of all fitness class studios. Please sanitise your hands as you enter and in England:

  • Do not come to the class if you are unwell, have any Covid symptoms or have been told to self-isolate
  • Please arrive at your booked time, not early or late
  • Listen to our staff at all times and follow their instructions
  • Wipe down all equipment before and after use with the provided cleaning materials – not your towel.
  • Bring a sweat towel (for personal use only), your own drinking water and hand sanitiser
  • Do not use any equipment that has been placed out of use

Additional measures for Cardiff and Belfast locations only:

  • For your safety, the safety of users and to meet our capacity levels, if you arrive late for your booked time, you may be refused entry
  • There will be limited changing areas and restricted availability of showers, please come changed and shower at home if you can
  • Follow one way systems and Covid Secure notices and signage
  • Stay within marked zones or areas
  • Respect social distancing at all times - Keep 2 metres distance between you and other people
  • You must not go from the fitness class to the gym or pool or vice versa. You need separate bookings and you must exit and re-enter using the approved routes

Discover more of what you can do at our leisure centres here, including recommended workouts, and, if you’re not ready to attend a leisure centre just yet, some at-home workouts.

To book a fitness class, gym or swimming session, download the Better UK app. If you’re new to Better, you can start a membership here.