1. About the Programme
The referral programme allows eligible Better members to refer friends and family to join participating Leisure Centres on a Better membership.
The programme can be accessed through the Your Account section of the Better UK app or online at myaccount.better.org.uk.
Eligible members are provided with a unique referral code which can be shared with friends and family. Where a referred friend purchases a qualifying membership using a valid referral code and meets the requirements set out below, both the referrer and referred friend receive a reward.
By taking part in the referral programme, both the referrer and the referee agree to these Terms and Conditions. If you’re the referrer, you accept these terms and conditions when you share a referral code with a referee. If you’re the referee, you accept these terms and conditions when you use a referral code to join a participating leisure centre with an eligible Better membership.
2. Eligibility
To participate as a referrer, you must be aged 11 years or over and hold an active Better membership. Where the referrer is under 16 years, participation must be authorised by a parent or legal guardian.
Eligible membership types include monthly, annual and Pay as You Go. The referral programme is not available to members holding a Staff Membership, a Plus One Membership, or individuals on a Lessons and Courses membership, or individuals who hold a Booking Account without an accompanying qualifying membership, or individuals on Invoiced and Community Funded membership, or individuals on any other membership type identified as excluded.
To qualify as a referred friend, you must be a new Better member, purchase a qualifying membership and enter a valid referral code during the online joining process only. Referral codes cannot be applied retrospectively and cannot be used by the person making the referral. Qualifying referee membership types include Adult, Corporate, Senior, Junior, Concessionary and Student memberships with UK-Wide, Multi-Centre, or Single Centre access. Referral codes cannot be redeemed against Pay as You Go (PAYG), GP Referral, Online (Live Better), Invoiced or Community Funded memberships.
Where a referred friend joining as part of this programme is under the age of 16 years, the membership application must be completed or authorised by a parent or legal guardian, in line with standard Membership Terms and Conditions.
3. Referral Process
Eligible members can access their referral code through the Your Account section of the Better UK app or online at myaccount.better.org.uk. No registration is required.
The referred friend must enter the referral code in the ‘Add promo or referral code’ field during checkout when purchasing a qualifying membership. Referral codes may only be used once per new membership purchase and cannot be combined with any other promotional offer, discount or a voucher.
4. Referred Friend Reward
Eligible referred friends will receive £10 off their initial payment when purchasing a qualifying membership using a valid referral code.
The discount applies to the initial payment only, has no cash value, cannot be transferred and cannot be exchanged for any alternative reward.
Where the initial payment due at joining is less than £10, the discount will be limited to the value of that payment. Any remaining balance of the £10 offer will be forfeited and cannot be carried forward, refunded, credited or applied to future payments.
5. Referrer Reward
Eligible referrers will receive £10 membership credit for each successful referral.
A referral will be deemed successful once the referred friend has purchased a qualifying membership and the applicable validation criteria below have been met:
- Where the referred friend purchases a monthly membership, the referral will be validated once the referred member has successfully joined and at least one Direct Debit payment has been collected.
- Where the referred friend purchases an annual membership, the referral will be validated once payment for the annual membership has been successfully processed.*
* If the referred friend cancels an annual membership within the 14-day cooling off window, or raises a chargeback at anytime, any associated referrer reward will be revoked.
Once validated, the £10 membership credit will be applied to the next qualifying membership payment as follows:
- For referrers with a monthly membership, the credit will be automatically applied to the next eligible Direct Debit membership payment.
- For referrers with an annual membership, the credit will be applied to membership renewal payment.
- For referrers with a Pay as You Go membership, the credit can be applied to membership renewal or an upgrade payment (via Customer Service Team only).
Membership credit cannot be exchanged, redeemed or paid out for cash, and cannot be transferred or exchanged for any alternative reward. If the membership associated with the credit is cancelled before the credit is redeemed or applied to a qualifying membership payment, the credit will be forfeited and cannot be reinstated, transferred, or paid in cash.
6. Reward Limits
Members may earn up to £1,200 in referral rewards in any calendar year, betweeen 1st January and 31st December. We reserve the right to introduce further limits on referral activity where necessary to protect the integrity of the programme.
7. Fraud and Misuse
We reserve the right to refuse, cancel or withdraw any reward where we believe the programme is being misused, abused or used fraudulently. This includes self-referrals, duplicate accounts, false information, commercial use of referral codes or any activity deemed to be contrary to the intended operation of the programme. Any credits issued in error may be removed from a member's account.
8. Referral Tracking and Notifications
Referral activity is tracked automatically. Referring members can view their rewards within their online account area. Where a membership credit is applied, an automated credit notification will be issued via email. For data protection and privacy reasons, details of individual referred friends will not be visible to the referrer.
9. Data Protection
Personal data will be processed for the purposes of operating the referral programme, validating referrals, applying rewards, preventing fraud and administering member accounts. All personal data will be processed in accordance with our Privacy Notice.
10. Other Terms and Conditions
Full membership terms and conditions apply and can be found here.
11. Changes to the programme
We reserve the right to amend, suspend or withdraw the programme, including the eligibility criteria, reward value and these Terms and Conditions, at any time. Any credit previously issued to the referring members will remain valid.
Last Updated Date 27/07/2026
