Existing refund request form

Your refund request has been submitted. Please allow up to 14 days for your request to be reviewed by our team. If your request is approved, you will receive payment within 14 days of your submission.

If your request is rejected or if we require further information to support your refund request, we will contact you. If your refund has been delayed, this could be that we are waiting for supporting evidence for your request or your refund request has been rejected in line with our terms and conditions.

If you have a question about an existing refund with us, please contact us via email and include your refund reference number.