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England: Changes from 19th July

Last updated 15th July 2021

Following the government's announcement on the ease of restrictions in England from 19th July 2021, customers can expect the following at their leisure centre:

What changes?

  • Safety measures such as face coverings and social distancing will be optional as part of the easing of lockdown restrictions in England. Please follow the guidance of your local area as face coverings may be highly encouraged in particular locations.
  • Lockers, changing rooms, toilets and showers will be open and in use for all customers.
  • Capacity levels on activities will increase
  • Cafés, communal and spectator spaces will re-open.

What continues?

  • Hygiene and cleanliness: Our high cleanliness and hygiene procedures include increased cleaning schedules, as well as readily available and accessible hand sanitisation points.
  • Increased ventilation: We’ve increased the delivery of fresh air into indoor activity spaces to make your visit as enjoyable as possible. Where larger activity space is available, (including sports halls, pitches and tennis courts) leisure centres may run activities in these locations.
  • Pre booked sessions: To ensure you don’t have to queue on arrival, we encourage you to book your activity in advance, either online or via the Better UK app. Staggered start times will continue to minimise contact between people entering and exiting our locations and you will need to scan your membership or booking reference barcode (via card or the Better UK app) to enter.
  • Play your part: From cleaning your equipment before and after use, respecting the personal space of others and staying home if you feel unwell, everyone has a part to play in keeping each other safe. 

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Northern Ireland: Locations now open

Last updated 2nd August 2021

  • Better leisure centres and locations in Belfast are open for indoor and outdoor activities and services, including gym, swimming and fitness classes.
  • All activity sessions will need to be pre-booked ahead of your visit. Click here to view our step by step guide to creating your booking account, FAQs and more.
  • Applicable memberships will be re-activated and members have been notified of any membership payments re-starting and will be given the option to continue to have their membership 'frozen'.

Click here for further information about Better locations re-opening in Belfast.

Wales: Changes from 7th August

Last updated 6th August 2021

Following the Welsh government's announcement on the ease of restrictions in Wales from 7th August 2021, customers can expect the following at their leisure centre:

What changes?

  • Face coverings are a legal requirement and must be worn in all areas, apart from when you are exercising
  • Lockers, changing rooms, toilets and showers will be open and in use for all customers
  • Capacity levels on activities will increase
  • Cafés, communal and spectator spaces will re-open where possible

What continues?

  • Hygiene and cleanliness: Our high cleanliness and hygiene procedures include increased cleaning schedules, as well as readily available and accessible hand sanitisation points.
  • Increased ventilation: We’ve increased the delivery of fresh air into indoor activity spaces to make your visit as enjoyable as possible. Where larger activity space is available, (including sports halls, pitches and tennis courts) leisure centres may run activities in these locations.
  • Pre booked sessions: To ensure you don’t have to queue on arrival, we encourage you to book your activity in advance, either online or via the Better UK app. Staggered start times will continue to minimise contact between people entering and exiting our locations and you will need to scan your membership or booking reference barcode (via card or the Better UK app) to enter.
  • Play your part: From cleaning your equipment before and after use, respecting the personal space of others and staying home if you feel unwell, everyone has a part to play in keeping each other safe. 

Click here for further information about Better locations re-opening in Cardiff.

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For the most up-to-date information:

Memberships

Your membership matters

  • Community is as important as ever right now and as a charitable social enterprise, we rely on the amazing support of members.
  • Without our valued members we would not be able to operate, and we would like to thank you for your continued support.
  • New members who join a pay & play, monthly direct debit or annual membership, will benefit from no joining fee for a limited time.
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Leisure centres, gyms and pools

How to make activity bookings

The Better UK app is an important part of your experience, as we encourage all activity sessions to be pre-booked ahead of your visit. View our step by step guide to creating your booking account, FAQs and more.

Learn more

Staying safe in our leisure centres

We're committed to the health and safety of our customers and staff. Read more about our safer, better, stronger approach across our leisure centres.

Learn more

Spa Experience

For the latest information and what to expect during your visit, click the link below.

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Trampoline and Play Parks

Jump to your heart's content at our trampoline parks across England.

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