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Latest service update

Last updated 20th January 2021

Leisure services - England, Cardiff and Belfast

  • We regret that, in line with the latest government instruction, all our Better Leisure Centres, (gyms, swimming pools and outdoor facilities) have temporarily closed until further notice. 
  • You need take no action, as we will automatically apply a payment pause on your account. We will not take any payment from you and will ensure you are not charged for any of the period we are closed.
  • When we are allowed to re-open, we will re-start your payments automatically unless you request that your membership is put on ‘freeze’.
  • Once we have a re-opening date we will write to you via email and there will be a link in that email that will enable you to ‘freeze for free’ if you do not feel ready to restart at that time. Otherwise, your membership will be restarted and your fees will be collected.
  • If you have an annual membership, we will automatically apply an extension to your account for the period we are closed.

Library services - England only

  • Some library services are available in some locations. Click here to find your nearest library and the available services.

Stay updated

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Lessons and Courses

Lessons and courses during lockdown

Last updated 5th January 2021

National lockdown - England only

  • In line with government instruction, our leisure centres are temporarily closed until further notice. 
  • Members will be contacted regarding their memberships and payments.
  • We will not take any payment from you during the closure period, and we will automatically stop your next Direct Debit, so you don't need to do a thing.
  • Lessons & Courses remain available to book and we look forward to welcoming you when we reopen

Leisure services - Cardiff and Belfast only

  • In line with government instruction, our leisure services in Cardiff and Belfast are temporarily closed until further notice. 
  • Members have been contacted regarding their memberships and payments.
  • Lessons & Courses remain available to book and we look forward to welcoming you when we reopen

Memberships

Membership payments during lockdown

Last updated 20th January 2021

Your Better Membership:

  • We regret that, in line with the latest government instruction, all our Better Leisure Centres, (gyms, swimming pools and outdoor facilities) in England, Belfast and Cardiff have temporarily closed until further notice. 
  • You need take no action, as we will automatically apply a payment pause on your account. We will not take any payment from you and will ensure you are not charged for any of the period we are closed.
  • When we are allowed to re-open, we will re-start your payments automatically unless you request that your membership is put on ‘freeze’.
  • Once we have a re-opening date we will write to you via email and there will be a link in that email that will enable you to ‘freeze for free’ if you do not feel ready to restart at that time. Otherwise, your membership will be restarted and your fees will be collected.
  • If you have an annual membership, we will automatically apply an extension to your account for the period we are closed.

Better at Home

  • Better at Home provides members with free access to over 600 online classes, plus workouts of the week, nutrition and wellness information, and exclusive member benefits.
  • Better at Home virtual fitness classes give members a reason to keep their bodies and minds healthy, even when they can’t get to the gym, pool or court.
  • The wide range of online exercises are suitable for all ages and abilities and can be accessed via the Better UK app.
Access Better at Home for free