high Alert
Covid-19: Latest Information & Service Updates
- More info »

Quick links

Latest announcements

Latest service update

Last updated 29th October 2020

Temporary closures in Cardiff

  • In line with government advice issued on Monday 19th October, our Better leisure centres and gyms across Cardiff will temporarily close from 6pm Friday 23rd October to support the two week 'firebreak' across Wales.
  • For membership information and updates in Cardiff, click here.

Suspended Services in Belfast

  • Following the announcement from the local executive on the reintroduction of Covid-19 restrictions in Northern Ireland our leisure centres and gyms in Belfast are open to the public with gym and swimming only.
  • Activities including (but not limited to) swimming lessons, fitness classes, Spa Experience and team sports and training have been suspended until further notice.
  • For membership information and a list of suspended activities and services in Belfast, click here.

Leisure centres, pools, gyms and libraries are now open

  • Following further national measures to address rising cases of coronavirus in England, our leisure centres and libraries are open with many activities available for adults and children.
  • View all open locations by local authority in list below this update, or search for your local centre for available activities and services.
  • Online advance bookings are available for leisure activities via the Better UK app or online. This includes gym, swimming, fitness classes and children's lessons.
  • Each location will need to make an assessment based on whether they can facilitate safe activities within their facilities. Some centres remain closed and some activities remain suspended.
  • Membership payments for leisure centres, gyms and pools will remain frozen if locations are closed and there are no alternative locations open nearby. View more information about your membership.
  • View our customer support and frequently asked questions.

Swimming and tennis lessons and/or courses

  • Some Better leisure centres are running swimming and tennis lessons and/or courses across the UK. New joiners are also being accepted.
  • If a location is open and running these lessons, we have communicated via email to inform lesson members when their membership freeze will be removed and when lesson payments will restart.
  • For more information, view our update about lessons re-starting.

 

Sporting guidance and useful resources

Latest Sporting Guidance

Useful COVID-19 Resources

Stay updated

For the most up-to-date information:

Leisure centres, gyms and pools

Staying safe in our leisure centres

Better has implemented a safer, better, stronger approach across our leisure centres under coronavirus regulations to ensure your visit is as safe and comfortable as possible. 

Learn more

How to make activity bookings

The Better UK app will become an important part of your experience, as all activity sessions will need to be pre-booked ahead of your visit. View our step by step guide to creating your booking account, FAQs and more.

Learn more

Spa Experience

We’re so excited to welcome you back to your local Spa Experience, to make sure your visit is as safe as possible, we’ve put new hygiene measures in place in line with coronavirus regulations.

Learn more

Trampoline Parks

Jump to your heart's content at our Better Extreme locations across England. Find out how we're keeping you and your children safe during your visit. 

Learn more

Lessons and Courses

Now taking enrolments for lessons

Last updated 29th October 2020

Swimming lessons

  • We are accepting new enrolments for Better Swim School at participating locations. Click here to find your nearest pool and enrol your child into swimming lessons.
  • If a location is open and is running swimming lessons, we will be communicating via email to inform parents and/or guardians of swimming lesson members when lesson payments will restart.
  • For the safety of customers and staff and to ensure we can maintain current safety measures, the initial re-start of swimming lessons applies to group lessons for children over 5 years old only.
  • Lesson programming for 1-to-1 lessons, pre-school, parent & baby, and adult lessons are currently under review and remain suspended.
  • If a location is not running swimming lessons, members will also be notified.
  • For further swimming lesson information and frequently asked questions, read our guide to swimming lessons here.

Tennis lessons

  • We are accepting new enrolments for tennis lessons at participating locations. Click here to find your nearest tennis courts and enrol your child into tennis lessons.
  • If a location is open and running tennis lessons, we have communicated via email to inform tennis lesson members when their membership freeze will be removed and when lesson payments will restart.
  • If a location is not running tennis lessons, members will also be notified.
  • For further tennis lesson information and frequently asked questions, read our guide to tennis lessons here.

Gymnastics lessons

  • We are accepting new enrolments for gymnastics lessons at participating locations. Click here to find your nearest centre that offers lessons.
  • If a location is open and running gymnastics lessons, we have communicated via email to inform gymnastics lesson members when their membership freeze will be removed and when lesson payments will restart.
  • If a location is not running lessons, members will also be notified.
  • For further gymnastics lessons information and frequently asked questions, read our guide to gynmastics lessons here.

Making changes with Home Portal

  • Any changes to your child's lesson time, day or level can be completed via Home Portal.

Memberships

Welcome back!

Last updated 12th October 2020

Unfreezing your membership

  • If you have extended your membership freeze and are now ready to return to the leisure centre, your membership freeze will need to be removed.
  • To request this, complete a Membership Unfreeze request here and we will be in touch to confirm your one-off first payment to ensure you pay absolutely nothing for the period of your freeze, before we reinstate your regular Direct Debit payments as normal.

Reinstating memberships

  • As most of our locations are open across the UK, we have communicated via email to inform members when their membership freeze will be removed and when membership payments will restart.
  • This applies to annual, monthly, and pay and play adult and junior memberships.
  • We've upgraded all memberships with UK-wide access, giving members flexibility to enjoy activities wherever they are.
  • If a location is not re-opening, members will be advised via email, and if there is no alternative location nearby, memberships will remain frozen.

Questions?

View frequently asked questions

Your membership matters

  • Community is as important as ever right now and as a charitable social enterprise, we rely on the amazing support of members.
  • Without our valued members we would not be able to operate, and we would like to thank you for your continued support.
  • New members who join a pay & play, monthly direct debit or annual membership, will benefit from no joining fee for a limited time.
Rejoin or choose a membership

Suspended Services

Last updated 29th October 2020

Belfast locations only

  • Following the announcement from the local executive on the reintroduction of Covid-19 restrictions in Northern Ireland from Friday 16th October at 6pm, our leisure centres and gyms in Belfast will remain open to the public with gym and swimming only.
  • Activities including swimming lessons, fitness classes, Spa Experience and  team sports and training will be suspended until further notice.
  • For membership information and a list of suspended activities and services in Belfast, click here.

UK-wide locations

At this stage, with the current restrictions, it is not practical to recommence some activities and services. Once restrictions are further eased and we can resume these activities and services, we will provide further information on how and when they will return.

Initially, these activities and services include:

  • Some soft play (check nearest locations)
  • Some lessons and courses:
    • Football lessons
  • Some fitness classes:
    • Boxfit
    • Ante and Postnatal classes
    • Strength & stamina gym based classes
  • Most cafés
  • Steam rooms and saunas

Better at Home

  • Better at Home provides members with free access to over 600 online classes, plus workouts of the week, nutrition and wellness information, and exclusive member benefits.
  • Better at Home virtual fitness classes give members a reason to keep their bodies and minds healthy, even when they can’t get to the gym, pool or court.
  • The wide range of online exercises are suitable for all ages and abilities and can be accessed via the Better UK app.
Access Better at Home for free