We are cashless

Date posted 15 Oct 2020
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We are a cashless facility. The use of cash by our customers has declined significantly over recent years, with more and more people booking online and using credit or debit cards.  We are confident that this move, to totally remove cash-based transactions, will improve customer service by reducing queues at reception and eliminating the potential for cash thefts.

We have implemented a cashless operation in many of our centres across the UK and this has allowed us to vastly improve our speed of service and customer experience.

We will be working with all our customers to ensure that they are able to manage the change and find a suitable, alternative method of payment, should they currently be using cash.

Move to cashless transactions: Frequently asked questions

  1. How can I book to use the pool, a lesson or course?
    A. We will be asking you to pay by credit or debit card. You can do this online via our website or on the Better UK app.
  2. Can I pay by cheque?
    A. No, we will not be accepting payment by cheque.
  3. I don’t have a credit or debit card. What should I do?
    A. Please speak to the centre for help and advice on the options available to you.
  4. My children don’t have credit or debit cards and usually pay with cash. How can they continue to use the facilities?
    A. You can pay for your child’s visit by card in advance online or on our Better UK app. Alternatively, we have partnered with nimbl, a pre-paid debit card and smartphone app with unique parental controls, helping children aged 8-18 learn how to spend and save responsibly. More information can be found by visiting: https://nimbl.com/how-it-works
  5. I would like to set up a nimbl account but have questions about this. Where can I go for help?
    A. You can find out more information by visiting nimbl’s website https://nimbl.com. If you need any further help, feel free to contact team nimbl at help@nimbl.comor call 02476 994 000
  6. I am confused about these changes, who can I speak to for help and advice?
    A. Please contact us online or visit us in centre for help.