Download the Better UK app

You can download the Better UK app for free. To install the app onto your device, you just need to open your app store and search for ‘Better UK.’ Alternatively, you can click on the button below.

 If it’s your first time booking through the Better UK app, it takes a couple of minutes to set up your booking account. After that, it’s easy to make a booking on your smart phone or tablet. Once you have successfully installed the app onto your device, you can book an activity, swim session or fitness class at any of our centres.

Download the Better UK app

Making an activity booking

If you are a Better member

Once you’ve set up your account through the Better UK app, it’s easy to make a booking. Watch our video and read our step-by-step instructions to find out how.

Instructions to create a booking account as a member

  • Firstly, click ‘Book an Activity’ from the green toolbar at the top of your screen.
  • Choose which of our leisure centres you want to visit by entering your postcode or the centre name in the search bar.
  • Next, click the green ‘Log In’ button at the top right-hand side of the screen and login - make sure your account is activated (you can see how to do this below).
  • Select your activity before viewing the timetable.
  • Look through the available bookings and pick an activity timeslot to book, then click ‘Book’.
  • Click ‘Book Now’ on your preferred time slot. To keep browsing or add more activities, click ‘Add to Basket’.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’.
  • Once you’re ready, click ‘Checkout Now’.
  • If you want to remove anything from your basket, click ‘Shopping Basket’ from the green toolbar and then click ‘Remove’ next to the activity you no longer want to book.

If you are not a Better member

If you are not already a Better member, you will need to register before making a booking. You will only need to register once. Find out how to register for an account and make a booking by watching our video and reading our step-by-step instructions below.

Instructions to create a booking account as a non-member

  • Firstly, click ‘Book an Activity’ from the green toolbar at the top of your screen.
  • Choose which of our leisure centres you want to visit by entering your postcode or the centre name in the search bar.
  • Next, click the green ‘Log In’ button at the top right-hand side of the screen and select ‘Create Account’.
  • Fill in your details and click the green ‘Create Account’ button when you’ve finished.
  • Once logged in, select which activity you’re interested in booking to see activity timeslots and availability.
  • Look through the activity timeslots and pick which time you want to visit.
  • Click ‘Book Now’ on your preferred time slot. To keep browsing or add more activities, click ‘Add to Basket’.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’.
  • Once you’re ready, click ‘Checkout Now’.

If you want to remove anything from your basket, click ‘Shopping Basket’ from the green toolbar and then click ‘Remove’ next to the activity you no longer want to book.

How to activate your account

When making a booking, it’s important that your account is activated. If you are not already a member, creating a new account will automatically activate your access and allow you to start making bookings. If you are already a Better member and this is your first time booking online you will need to activate your access before you can start to book activities. You will only need to do this once. 

To activate your account:

  1. Click the green ‘Log In’ button at the top right-hand side of the screen and then click ‘Activate Account’.
  2. Enter your email address you joined with – you can also use your Customer ID or Membership Number, which can be found on all our emails.
  3. You’ll then be sent an email containing a link allowing you to reset your password. Click the link and reset your password.
  4. Your access is now activated. Log in with your new password to start making bookings

How to book an activity through the Better UK app

Once you’ve set up your account through the Better UK app, it’s easy to make a booking. Watch our video and read our step-by-step instructions to find out how.

Instructions to book activities

  • Make sure you are logged in to the app – if you are not logged in already, it will prompt you to log in.
  • Open the Better UK app and find your local centre.
  • Select an activity option such as ‘Book Swimming’ to view available activities for that category.
  • Choose the activity that you’d like to book.
  • Select an available time slot that works for you and click ‘Book’.
  • Click ‘Book Now’ on your preferred timeslot. To keep browsing or add more activities, click ‘Add to Basket’.
  • To make additional bookings, click the ‘Back’ arrow at the top left of the screen to find available activities – just follow the same process and prompts to add further bookings to your basket, where activities are available.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’, then click the green ‘Pay now’ button.

Visit our membership page to find out what activities are included in your membership.

Frequently asked questions

See the answers to the most common questions below or visit our Help Centre to contact us.

Booking account and payments

Can I buy a day pass?

To purchase and book a session for swimming, gym or other activities, click here.

Why am I being asked to pay for my activity?

If you hold a membership with us, your membership number may not be connected to your booking account or the activity you are booking is not included in your membership type. To ensure you are not being charged for activities included in your membership, your booking account must be linked to your membership. Click here for further information about setting up your booking account.

Can I reset my booking / member account password?

To reset your password

  • Visit the Better customer portal here
  • Click the 'Log in' button
  • Click ‘I have forgotten my password’ and then enter your email address or Customer ID and select 'Continue'
  • You’ll then be sent an email with a link to reset your password

To update your password

  • Log into the Better customer portal here
  • Click 'My details' from the options on the grey navigation bar
  • Under the 'personal details' section, you will find an area to update your password
  • Click the 'Save changes' button to confirm your updated password

I don’t have a debit/credit card, can I pay for a booking?

Payments are required at the time of booking. Note that most of our centres are cashless. Please check with your local centre for more details.

 

Are the bookings free?

  • If you are a member, your membership type may include activities, so a charge will not apply when booking. Activities not included in your membership may be available at a discounted fee.
  • Pay as you Go members will pay a discounted fee to participate in an activity at participating locations included within their membership.
  • Casual users will pay a fee to participate in an activity

Can I cancel my membership?

If you would like to cancel your membership before the transfer date to GLL, please contact your existing Leisure Provider.

 

Making a group or one-off activity booking

How far in advance can I make a booking?

  • Swimming, gym, fitness classes and other sport activity bookings will be available 7 days in advance for members - from 6pm for swimming, 8pm for gym and from 10pm for fitness classes and other activities. Activity bookings will be available 5 days in advance for non-members.
  • Trampoline, soft play, birthday parties and Spa Experience treatment bookings will be available one month in advance in most locations.
  • Activity sessions are subject to availability and programming.

Do I have to be a member to make a booking?

  • You do not have to be a member to attend an activity or make a booking, however, you will need to create a free online account before you can book an activity.
  • Pay as you Go memberships are also available to purchase and provide the membership holder with discounted activity fees. 
  • Visit the Better customer portal and select 'create an account', or visit our video guides to booking to learn how to create a free online account as a non-member.

How do I book into a session?

  • Customers are encouraged to book online to guarantee their activity date and time.
  • Bookings can be made online by selecting your preferred venue here, or via the Better UK App.
  • Click here for information about booking activities online or via the Better UK app.

Can I join a waitlist if there are no available time slots?

We are offering waiting lists to membership holders for fitness classes only. When an activity timeslot becomes available, you will be notified by email. Booking into a timeslot from a waiting list is on a first come, first served basis.

Can I book a session at another Better leisure centre?

Yes, you can book sessions at other Better leisure centres. You may be charged a fee if the location or activity is not included within your membership.

Managing your group or one-off activity booking

What happens if I fail to cancel or fail to attend my booked activity?

A £3 no show charge is automatically applied to your account if the activity booking is not attended. This charge will also be applied if you forget to scan your membership barcode or bypass the barcode reader on entry, as our system will not know you have attended. The £3 charge may be paid online or via the concierge at your leisure centre. Further booking privileges are also suspended until any outstanding fees are paid.

Do I need to bring proof of my booking to attend my activity?

Yes, you will need to show a booking confirmation on arrival. Your confirmation is found in the My Bookings section of the Better UK app and you will be able to use your member card on the Better UK app to scan yourself in on arrival. Alternatively, all bookings are confirmed via email. 

General group or one-off activity booking information

How can I view a leisure centre's activity timetable?

  • You can view available activities and session times on the Better UK app.
  • Alternatively, each leisure centre's activity timetable is available to view on the individual centre's webpage, they can be found by searching for the centre here. Timetables are updated regularly, so if there are programme changes, the latest information will be shown on the timetable.

I haven’t attended a fitness class before or don’t feel very fit, will I be ok to attend?

Yes!  Most of our fitness classes are suitable for all ages and abilities and are encouraged to work at your own pace along with our fitness instructor’s guidance. Our basics range of classes are particularly suitable for beginners and those new to exercise, details are available on our Better app and website.

You may also enjoy our 'Give it A Go' programme - available at no extra cost with any Better Health membership to support you to become more physically active. Following an initial health check, you'll be given a six week programme with a range of tailored activities to simply give it a go. At the end of the six weeks you'll feel more confident to find the right activities to keep you moving. For access to our Give It A Go programme, visit here for more information.

How long do fitness class sessions last for?

Fitness classes vary in length depending on the discipline from 30, 45, 50 minutes. Please check the Better booking app or website for details of a particular class length.

Can I give my booking to a friend if I can’t attend?

If you are no longer able to attend a booked fitness class, please cancel your booking at least 4 hours prior to the start of your booking so the slot can be given to the next person on the waiting list. If you fail to cancel, you will incur a £3 charge and have your future booking rights blocked until this is paid off.

Can I attend without having a booking?

We encourage customers to pre-book online or via the Better UK app, however our staff will be available to help if you would prefer to walk-in and speak with someone in person. All online, app and walk-in activity bookings are subject to availability.

If you have a membership that includes gym access then you are no longer required to book and can simply turn up and scan your membership card or barcode on the app to gain entry to the gym.

Can I bring my carer with me? Do carers require a membership?

Yes, you can bring your carer with you. If you are paying to use our facilities, your carer won't require a membership and will be allowed free access when accompanying you to the changing rooms and your activity.

Which fitness classes will be running?

All our fitness classes are now running. Visit the fitness classes section of our website for a list of fitness classes. All activities are subject to availability and programming.

Should I bring my own equipment?

We encourage members to use their own equipment where possible in our fitness classes but fitness equipment will be provided where needed. Please remember to wipe down all equipment before and after use with the provided cleaning materials.