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How to make a booking through the Better UK app

The Better UK app makes it easy to book an activity or class from your smart phone or tablet.

You can download the Better UK app for free. To install the app onto your device, you just need to open your app store and search for ‘Better UK.’ Alternatively, you can click on the button below. 

If it’s your first time booking through the Better UK app, it takes a couple of minutes to set up your booking account. After that, it’s easy to make a booking on your smart phone or tablet! Once you have successfully installed the app onto your device, you can book an activity or a fitness class at any of our centres.

Just follow the steps below which explain how to create an online booking account and then book an activity through the app. The instructions are different depending on whether you’re already a Better member or not. So, please make sure you follow the right steps.

Download the app

Creating a booking account if you're already a Better member

If you’re already a Better member, you’ll need to connect your booking account to your membership before you can make a booking, which will only take a couple of minutes. To do this, please watch the video or follow the steps below.

Instructions to create a booking account as a member

1. Open the Better UK app and find your nearest centre.

2. Select 'View profile' from your local centre’s home screen.

3. If your membership is already connected, your details will appear. If not, you will need to set up a booking account connected to your membership.

4. Select Member: Set Up Booking Account

5. Enter your email address, create a password, and then submit.

6. You should receive a confirmation email.

7. Follow the link from your confirmation email to the login page on our website.

8. Enter the details that you registered with to log into your account.

9. Once you have logged in, select 'Connect Membership.'

10. Enter your membership details and connect.

Congratulations, you have now successfully connected your booking account with your membership.

Creating a booking account if you're not a Better member

If you’re not already a Better member, you’ll need to register to book and fill-out a very short questionnaire. To help you with the registration process, we’ve made a video for you to watch. Or if you’d prefer, you can follow the steps below it. Please note, gym bookings are not currently available to non-members.

Instructions to create a booking account as a non-member

1. Open the Better UK app and find your nearest centre.

2. Select 'View profile' from your local centre’s home screen.

3. Select Non-Member: Register to Book

4. Enter your email address, create a password, and then submit.

5. You should receive a confirmation email.

6. Follow the link from your confirmation email to the login page on our website to confirm a password.

7. Enter your email address and password to log into your account.

Congratulations, you have now successfully set up a booking account.

Everything you need to know about booking through the Better UK app

Once you’ve set up your booking account, it’s easy to book an activity. To help you use the app, you can watch the short video below or follow the instructions beneath it.

Instructions to book activities

1. Open the Better UK app. If you’re aren’t already logged in, tap 'View Profile.’

2. Enter your details to log into your booking account.

3. On the home screen for your local centre, choose an activity that you'd like to book.

4. Select an available session that suits you.

5. Select Book Now.

6. Select checkout to confirm your booking.

7. Make sure you're happy with our terms and conditions.

8. If the activity is included in your membership type, you will not be charged.

9. If the activity is not included in your membership type, add your card details to pay for your booking.

10. Select 'Pay Now' to make a payment.

View your bookings
You can see all your upcoming bookings on the 'My Bookings' screen of the app.

Viewing activities at other centres
You can add another centre to your home screen to see what activities are available at other locations. From the ‘My Clubs’ screen, tap on the plus sign at the bottom. You can search for any centre by name or postcode. To view another centre, just go back to the ‘My Clubs’ screen.

 

Frequently asked questions

See the answers to the most frequently asked questions below. For more booking FAQs, click here.

Why am I being told that my email address is already in use?

If you are told that your email address is already in use, a pre-existing membership may already be connected to your online booking account. You will need to unlink the pre-existing membership and link a new, active membership. Follow the steps below to correct this:

1. For security reasons, this feature is not available on the Better UK app, so log on securely to your online member account through a web browser.

2. Once logged in, select ‘Unlink My Membership’ under ‘Memberships’ on the left hand side. 

3. Select ‘Link my membership’.

4. Insert your active membership card number, your date of birth and select Connect your membership. 

5. Once your membership has been connected, you'll be able to book an activity online by signing into your booking account via 'My Profile' on the Better UK app once you are logged in.

Still not working? Contact our customer experience team using our online form.

My password doesn’t work / I’ve forgotten my password

Click here to reset your password or contact our customer experience team here for further assistance.

I haven't received an email to set my password

In the first instance, please check your junk mail folder. If you still have not received the email, contact our customer experience team here for further assistance.

Why does a message appear when I tap 'Member Card' to display my card number / barcode

On Android devices, each app has its own brightness setting that requires a user to grant permission to modify. When you open the 'Member Card', the Better UK app requests permision to to modify brightness level settings, to ensure the barcode can be read clearly at a point of scanning for entry. 

Select 'Yes' and you'll be taken to your device settings. Tap the slider to enable you to allow the Better UK app to access your device's system settings to change brightness levels. Once youve changed the setting, you won't have to repeat this process - the app will automatically brighten the screen when you need to present your membership card.

Why am I being asked to pay for an activity?

If you are asked to pay to book an activity and the activity is included in your membership type, your membership number may not be connected correctly to your online booking account. 

1. For security reasons, this feature is not available on the Better UK app, so log on securely to your online member account through a web browser.

2. Once logged in, select ‘Unlink My Membership’ under ‘Memberships’ on the left hand side. 

3. Select ‘Link my membership’.

4. Insert your membership number (the barcode number from your membership card), your date of birth and select Connect your membership. 

5. Once your membership has been connected, you'll be able to book an activity online by signing into your booking account via 'My Profile' on the Better UK app once you are logged in.

How long do sessions go for? Why does it say 10 minutes?

To comply with physical distancing regulations and to ensure a fair allocation of time for each customer we have allocated one hour time slots for the gym, fitness classes and some swimming sessions. The one hour session will include the allowance for safe arrival, movement through the centre, changing and leaving the premises.

When booking time slots for gym, swimming and some other activities, sessions will appear in 10 minute intervals. This is the time allowed for your entry and exit to ensure a staggered flow of visitors. Your actual booking session is usually one hour, which is referred to in the description of the activity at the time of booking.

How do I download the Better UK app?

If you are an Android user, visit the Google Play Store. If you are an Apple user, visit the App Store and search for “Better UK” or alternatively, click here.

Can I use my existing online bookings account to book activities?

Yes, if you're already used to booking activities with us previously, you don't need to setup another account or register your details again. Simply use your existing online booking login details to sign in to the Better UK app or online as this is the only account you will need to use. To reset your online bookings password, click here.

Can I book an activity if I don't have a smartphone?

Don’t worry if you don’t have a smartphone. You'll still be able to create a booking account and book a your activities online here or by clicking the Book Activity button at the top of our website.