Click here to reset your password. Enter your email address and click Submit. You will receive an email with instructions on how to reset your password. If you do not receive an email, please check your junk / spam folders.

Your membership number may not be connected correctly to your online booking account. Follow the steps below to connect your membership to your booking account:

1. For security reasons, this feature is not available on the Better UK app, so log on securely to your online member account through a web browser.
2. Once logged in, select ‘Unlink My Membership’ under ‘Memberships’ on the left hand side. 
3. Select ‘Link my membership’.
4. Insert your membership number (the barcode number from your membership card), your date of birth and select Connect your membership. 
5. Once your membership has been connected, you'll be able to book an activity online by signing into your booking account via 'View Profile' on the Better UK app once you are logged in. 

Payments are required at the time of booking. Unfortunately, we are unable to accept cash at the present time.

• If you are a member, your membership type may include activities, so a charge will not apply when booking. Activities not included in your membership may be available at a discounted fee.
• Pay and play members will pay a discounted fee to participate in an activity at participating locations included within their membership.
• Casual users will pay a fee to participate in an activity

If you are told that your email address is already in use, a pre-existing membership may already be connected to your online booking account. You will need to unlink the pre-existing membership and link a new, active membership. Follow the steps below to correct this:

1. For security reasons, this feature is not available on the Better UK app, so log on securely to your online member account through a web browser.

2. Once logged in, select ‘Unlink My Membership’ under ‘Memberships’ on the left hand side. 

3. Select ‘Link my membership’.

4. Insert your active membership card number, your date of birth and select Connect your membership. 

5. Once your membership has been connected, you'll be able to book an activity online by signing into your booking account via 'View Profile' on the Better UK app once you are logged in.

Still not working? Contact our customer experience team here.

• Swimming, gym, fitness classes and other sport activity bookings will be available 7 days in advance for members, from 6pm for swimming, 8pm for gym and from 10pm for fitness classes and other activities. Activity bookings will be available 5 days in advance for non-members.
• Trampoline, soft play, birthday parties and Spa Experience treatment bookings will be available one month in advance in most locations.

You do not have to be a member to attend an activity or make a booking. Before you can book an activity online, be sure to register as a non-member via the Better UK app. Pay and play memberships are also available and provide the membership holder with discounted activity fees. View how to register to book activities. 

Click here for information about booking activities.

Click here for information about booking activities as a pre-paid member.

We are offering waiting lists for fitness classes only.

Each customer is allowed one booking for each activity type per day. Members may incur a charge for multiple bookings of the same activity on the same day.

Yes, as long as they are not for the same activity type on the same day.

Yes, you can book sessions at other Better leisure centres. You may be charged a fee if the activity is not included within your membership.

Yes you can. Before you can book an activity online, be sure to register as member online or via the Better UK app. View how to register to book activities. 

Once you have registered and logged in, you'll be able to book an activity online or via the Better UK app. View how to make an activity booking.

Yes, you will need to show a booking confirmation on arrival. Your confirmation is found in the My Bookings section of the Better UK app. You will be able to use your member card on the Better UK app to scan yourself in on arrival.

A no show charge (currently £3) is automatically applied to your account the activity booking is not attended. This charge will also be applied if you forget to scan your membership barcode or bypass the barcode reader on entry, as our system will not know you have attended. The £3 charge may be paid online or via the concierge at your leisure centre. Further booking privileges are also suspended until any outstanding fees are paid.

We understand things come up and you may need to cancel your pre-booked activity. Out of consideration for fellow members, we ask that you cancel your booking no later than 4 hours before the activity start time to allow another customer to take your time slot.

You can manage and cancel your bookings through the Better UK app. No show penalty charges apply to members where the activity is included in the membership type. Activity fees are non-refundable in the event non-members or pay & play bookings are cancelled or not attended.

Refunds can be requested for exceptional circumstances by submitting a Refund Request form online. Please check activity terms and conditions for further details.

To ensure a fair allocation of time for each customer we have allocated time slots for most activities. The length of the session will be in the activity description upon booking and 10 minutes is the admission window.

To book a swim, gym session or other activity, please register to book as a non-member via the Better UK app or online. Once you have registered, you can pre-book and pre-pay for your activity via the Better UK app or online.

Click here for more information about booking as a non-member.

We encourage customers to pre-book online or via the Better UK app, however our staff will be available to help if you would prefer to walk-in and speak with someone in person. All online, app and walk-in activity bookings are subject to availability.

• England only: Spectators and/or visitors will be permitted entry for selected activities. All non-members entering a location are subject to an admission or participation fee.
• Belfast and Cardiff only: Due to government restrictions, we have maximum capacities for all pre-booked sessions. Spectators and/or visitors will not be permitted entry.

• England only: Yes, you can bring your carer with you. If you are paying to use our facilities, your carer won't require a membership and will be allowed free access when accompanying you to the changing rooms and your activity.
• Belfast and Cardiff only: Yes, you can bring your carer with you. It is important that carers follow social distancing with other customers. If you are paying to use our facilities, your carer won't require a membership and will be allowed free access when accompanying you to the changing rooms and your activity.

• You can view available activities and session times on the Better UK app.
• Alternatively, each leisure centre's activity timetable is available to view on the individual centre's webpage here. Timetables are updated regularly, so if there are programme changes, the latest information will be shown on the timetable. Some features of the timetable might not work correctly with Internet Explorer. For a better experience, we recommend viewing timetables in an alternative browser, including Miscrosoft Edge, Chrome, Safari or Firefox.