Download the Better UK app

You can download the Better UK app for free. To install the app onto your device, you just need to open your app store and search for ‘Better UK.’ Alternatively, you can click on the button below.

 If it’s your first time booking through the Better UK app, it takes a couple of minutes to set up your booking account. After that, it’s easy to make a booking on your smart phone or tablet. Once you have successfully installed the app onto your device, you can book an activity, swim session or fitness class at any of our centres.

Download the Better UK app

Introducing our new booking system

We've been working hard to introduce a new booking system to make it easier to book an activity with us online. Most of our locations are using the new booking system and members will have been contacted with further information about setting up their new account.

If your preferred location is in the ‘coming soon’ list below, visit our Youtube channel instead, for alternative videos and instructions to book an activity.

Coming soon to these locations

If a location is listed below, the new booking system will be introduced at that location in the first quarter of 2022. For the locations below, visit our Youtube channel for alternative videos and step-by-step guides to booking an activity.

Making an activity booking

If you are a Better member

Once you’ve set up your account through the Better UK app, it’s easy to make a booking. Watch our video and read our step-by-step instructions to find out how.

Instructions to create a booking account as a member

  • Firstly, click ‘Book an Activity’ from the green toolbar at the top of your screen.
  • Choose which of our leisure centres you want to visit by entering your postcode or the centre name in the search bar.
  • Next, click the green ‘Log In’ button at the top right-hand side of the screen and login - make sure your account is activated (you can see how to do this below).
  • Select your activity before viewing the timetable.
  • Look through the available bookings and pick an activity timeslot to book, then click ‘Book’.
  • Click ‘Book Now’ on your preferred time slot. To keep browsing or add more activities, click ‘Add to Basket’.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’.
  • Once you’re ready, click ‘Checkout Now’.
  • If you want to remove anything from your basket, click ‘Shopping Basket’ from the green toolbar and then click ‘Remove’ next to the activity you no longer want to book.

If you are not a Better member

If you are not already a Better member, you will need to register before making a booking. You will only need to register once. Find out how to register for an account and make a booking by watching our video and reading our step-by-step instructions below.

Instructions to create a booking account as a non-member

  • Firstly, click ‘Book an Activity’ from the green toolbar at the top of your screen.
  • Choose which of our leisure centres you want to visit by entering your postcode or the centre name in the search bar.
  • Next, click the green ‘Log In’ button at the top right-hand side of the screen and select ‘Create Account’.
  • Fill in your details and click the green ‘Create Account’ button when you’ve finished.
  • Once logged in, select which activity you’re interested in booking to see activity timeslots and availability.
  • Look through the activity timeslots and pick which time you want to visit.
  • Click ‘Book Now’ on your preferred time slot. To keep browsing or add more activities, click ‘Add to Basket’.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’.
  • Once you’re ready, click ‘Checkout Now’.

If you want to remove anything from your basket, click ‘Shopping Basket’ from the green toolbar and then click ‘Remove’ next to the activity you no longer want to book.

How to activate your account

When making a booking, it’s important that your account is activated. If you are not already a member, creating a new account will automatically activate your access and allow you to start making bookings. If you are already a Better member and this is your first time booking online you will need to activate your access before you can start to book activities. You will only need to do this once. 

To activate your account:

  1. Click the green ‘Log Inbutton at the top right-hand side of the screen and then click ‘Activate Account’.
  2. Enter your email address you joined with – you can also use your Customer ID or Membership Number, which can be found on all our emails.
  3. You’ll then be sent an email containing a link allowing you to reset your password. Click the link and reset your password.
  4. Your access is now activated. Log in with your new password to start making bookings

How to book an activity through the Better UK app

Once you’ve set up your account through the Better UK app, it’s easy to make a booking. Watch our video and read our step-by-step instructions to find out how.

Instructions to book activities

  • Make sure you are logged in to the app – if you are not logged in already, it will prompt you to log in.
  • Open the Better UK app and find your local centre.
  • Select an activity option such as ‘Book Swimming’ to view available activities for that category.
  • Choose the activity that you’d like to book.
  • Select an available time slot that works for you and click ‘Book’.
  • Click ‘Book Now’ on your preferred timeslot. To keep browsing or add more activities, click ‘Add to Basket’.
  • To make additional bookings, click the ‘Back’ arrow at the top left of the screen to find available activities – just follow the same process and prompts to add further bookings to your basket, where activities are available.
  • Click the ‘Confirm Booking’ button if the activity is included in your membership. If payment is required, enter your payment details and click the green ‘Continue’ button.
  • Review the Booking Terms and Conditions and click ‘I agree’, then click the green ‘Pay now’ button.

Visit our membership page to find out what activities are included in your membership.

Frequently asked questions

See the answers to the most common questions below or visit our Help Centre to contact us.

How do I reset my password?

On the login screen, click ‘I have forgotten my password’ and then enter your email address or Customer ID. You’ll then be sent an email with a link to reset your password.

How do I update my personal details?

Once you’ve logged in, you can update your personal details from the ‘My Details’ tab under ‘My Accountfrom the green toolbar at the top of your screen. Here, you can change your personal details, emergency contact details and reset your password.

How can I see existing bookings?

You can view existing bookings in your account dashboard. Once you’ve logged in, you can find your dashboard by clicking ‘My Account’ from the green toolbar at the top of the screen. There you can see any activity booking you’ve made, as well as any unpaid fees. Click ‘View Booking’ for more details about the session.

How do I cancel a booking?

Follow the steps above for seeing existing bookings and click the ‘View Booking’ button. Once the details of the session appear, click ‘Cancel Booking’ to cancel your booking.

Why can’t I book an activity?

If a session shows up as not available when you’re trying to book, hover your mouse over the grey ‘Not Available’ button to find out why. It could be unavailable because the session is full or you’ve already made a booking for the same time. You may have also reached your maximum daily booking allowance. 

If the class you want to book is full, you can join the waitlist. You can do this by clicking the ‘Join Waitlistbutton next to the session you want to book. You can also remove yourself from the waitlist by clicking ‘Leave Waitlist’. 

How do I use my booking voucher?

Repeat the steps above to book the activity you want to. Before clicking ‘Book Now’, tick the box that asks if you want to apply a voucher and fill in the relevant details. Proceed as normal to secure your place. You can also remove vouchers by clicking ‘Edit Basket’ and then ‘Remove Voucher’.