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Membership Freeze

Don't worry, if you're not quite ready to come back - you can put your membership on ice by simply completing the below Membership Freeze

Please note: To thank our members for their support, we will NOT be applying the usual annual price increase to your current membership with us, and you will continue to enjoy your current membership fee until 2022. However if you continue to choose to freeze your membership and re-start your membership at a later date, we will not be able to freeze your current membership price until 2022.

Please ensure you provide the correct membership number:
  • This can be located at the top right hand side of any emails we have sent you or
  • Via the App, viewable when loading your membership card or
  • Via the my account area on website and will be displayed on the home page.
  • If your membership number is incorrect there will be a delay in processing your request and you may still have your next Direct Debit taken until we have confirmed your correct details
Your freeze will be processed within 48 hours. If your next direct debit is within 7 days we may not be able to stop this from coming out and you may be charged

Additional Covid-19 Freeze Terms & Conditions

  • Your freeze request will be processed within 48 hours and you will receive email notification to the email address on your account within 3 days to confirm your freeze has been processed
  • If your next Direct Debit is within 7 days from the date you submitted the form, your next Direct Debit may still proceed.
  • You will not be charged for the freeze period
  • If you hold a corporate membership directly through your employer, you must request a membership freeze through your employer directly.
  • If you wish to unfreeze after the minimum one month timeframe, please complete a ‘Membership Unfreeze’ request by submitting an enquiry via our Help Centre
  • Following a request to unfreeze your membership, you may have to make a pro-rata payment to cover the period before your membership Direct Debit can restart.

If you see this field do not fill it in. It is an anti-spam measure.