Membership Freeze

In line with membership terms and conditions, freeze requests are available for medical, occupational or academic reasons. Documentation may be required to support your membership freeze request. Freeze requests are not available for lessons and courses as places cannot be released to other pupils while frozen.

Please ensure you provide the correct Membership Number or Customer ID (usually begins with 2-3 letters or "BETTER" followed by numbers):
  • This can be located at the top right hand side of any emails we have sent you; or
  • Via the Better UK App, viewable when loading your Member Card (number located under the barcode); or
  • Via the my account area of the website when logging in to book an activity
  • Please include all the numbers and letters as they appear, being careful not to mix up the letters 'I' and 'O' with the numbers '1' and '0'
  • If your Membership Number or Customer ID is incorrect there will be a delay in processing your request and you may still have your next Direct Debit taken until we have confirmed your correct details
Your freeze will be processed within 48 hours. If your next direct debit is within 14 days we may not be able to stop this from coming out and you may be charged

Please note that you will be required to provide relevant proof to correlate with the reason given before your freeze request can be reviewed (this may include medical proof or evidence of other communication). Covid-19 related requests do not require supporting proof.

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