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Membership Freeze

(if your next direct debit date is within 7 days we may not be able to stop this from coming out and you may be charged, the freeze will be applied for the following month)

If you are requesting to freeze for any other reason apart from Covid, please provide us with a valid document. Until valid documents are provided and verified your membership may not be frozen and you may still be charged the full payment. Once you have submitted this freeze request form you will receive an email from us, please reply to this email attaching your documents to complete the freeze request.

Accepted proof documents:

  • Letter or email with correct logo from your University/Higher education
  • Letter or email with correct logo from your place of work confirming your start and end date of working away
  • Letter or email from GP/Hospital with confirmation of your injury/illness/pregnancy confirming the start date of condition

Covid-19 Freeze Terms & Conditions

  • The start date of your freeze will be based on the date you provided on the form (unless your membership, lesson or course is already frozen)
  • We will freeze your membership based on the end date you have selected on the form
  • If the next Direct Debit due is more than 7 days away, we will amend it; if it is less than 7 days away, we will take your next payment as normal and amend the following month’s Direct Debit
  • No proof will be required when freezing for Covid-19
  • If you wish to return and are still within your freeze period, you will be required to email customerservices@gll.org so we can collect the pro rata payment due and restart your membership/lesson or course

If you see this field do not fill it in. It is an anti-spam measure.