We are pleased to let you know that Kensington & Chelsea council will be making some essential repairs and maintenance works to the facilities at Better, Kensington Leisure Centre throughout 2019. 

PHASE 1 – First Floor Changing Room Refurbishments

Phase 1 of the project will begin on Monday 28th January and run until early April 2019. 

The showers in the male and female changing rooms on the first floor will not be available for members to use for 9 weeks whilst repair and improvement works are made. However, the changing area will still be accessible throughout this period.

Customers accessing the gym, studios or Spa who wish to use shower facilities will be able to use the sports hall changing rooms on the lower ground floor of the centre.

Signs will be in place to direct you but if you are unsure, please speak to a member of our staff.

FAQ'S

Q: Why do these works need to be completed?
A: Since opening in 2015 the centre has been managing its services with some inherent building issues The works required are to resolve leaks from the swimming pool changing rooms and first floor shower areas and the roof which are affecting the building. The council have been working with the original building contractor on a schedule of works to resolve these issues permanently whilst trying to ensure that the impacts to customers are reduced as much as possible.

 

Q: What will be the benefits to customers once the works are complete?
A: Customers will benefit from having upgraded changing room and shower facilities in the swimming pool area, and upgraded showers in the first floor changing rooms. We will also be improving these areas by adding better lighting in vanity areas, new shower timers to provide a longer water duration, introducing hair straighteners, an additional swimsuit dryer and more. Floor vinyl will be replaced in the first floor showers to ensure issues with water pooling around the drains will be resolved, and new floor and wall tiles will be installed in the swimming pool changing rooms to make the space fresher and cleaner.

 

Q: What is being done to minimise the impact to customers?
A: The works are being staggered to avoid the closure affecting multiple floors at the same time. Where possible additional changing or showering facilities are being installed, or at least reprovided elsewhere in the building. We appreciate that closing changing and shower areas temporarily will impact customers and we apologise for the inconvenience that will be caused during this refurbishment period.

 

Q: Will I receive a credit or discount for the interruption caused by the works?
A: The centre is working closely with the building contractor and the council to minimise disruption to customers as much as possible. Where there is a loss of service alternative facilities will be provided, and once the works are finished the upgraded changing and shower areas will be much improved and enhance the facilities in the long term. If you do have concerns please feel free to contact the centre directly by emailing kensington@gll.org.

 

Q: What happens if I want to freeze my membership during these works?
A: Please email us at kensington@gll.org so that we can review your request.

 

Q: What happens to Spa customers when the first floor showers are closed?
A: We are looking to install 2 temporary showers in the first floor changing rooms in order to minimise the impact to Spa customers.

 

Q: Will there be any closure to the swimming pool during the works?
A: No, the works do not require closing any of the swimming pools. The pool timetable and swimming lessons will continue as normal.

 

Q: Who can I contact if I have questions about the works?
A: Please contact kensington@gll.org where a manager will be able to respond to your query.

Thank You

We apologies for any inconvenience caused by the disruption of service, and thank you for your patience during this time.

We will continue to update you on our progress and you can follow our webpage here to keep up to date with the progress of the works.

Should you have any queries, please contact a member of the team at Better, Kensington Leisure Centre on 020 3793 8210 or

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