Leisure services update in cardiff: latest information

Last updated 19th December 2020

In line with government advice issued this week, we wish to notify all of our members that we will be closing all of our Better centres and gyms from Sunday 20th December in support of the Level 4 guidance across Wales. 

The health and well-being of both our staff and valued members is paramount, and we have a social responsibility to everyone in the local community to take action to protect ourselves and others. We are working closely with local public health authorities and we will keep you up to date on what is happening going forward.

 

What we're doing to support our members...

To help support our members and give you peace of mind, we will not take any payment from you during the lockdown period, and we will automatically stop your next Direct Debit, so you don't need to do a thing.

Membership information

If you have already paid your Membership fee between 1st and 21st December - don't worry, you will be able to get back to the activities you enjoy when we re-open free of charge with no payments taken in January.

If your payment date falls on or after 25th December, we will have automatically applied a payment pause on your account and we will not take any money from you for the period we are closed.

If you have an annual membership, we will automatically apply an extension to your account for the period we are closed.

If your membership is currently frozen, there will be no change to your account so you will remain on a membership freeze. If your freeze is due to end during the four week closure, this will automatically be extended.

If you would like to know more about how we're working to help you, or any other queries please visit our dedicated FAQs page.

Enjoy Better at Home...

And if you haven't already, download our Better UK app to your mobile, so you can enjoy Better at Home - offering FREE access to virtual classes and at home workouts plus much, much more...

And if you needed a little motivation - be sure to check out our workouts of the week, so you can keep active at home.